Eastern Shore Toyota

bad service My wife and I brought our 2012 4runner in for a warranty rearend noise. After the dealership had our vehicle for six hours with no phone call on the s My wife and I brought our 2012 4runner in for a warranty rearend noise. After the dealership had our vehicle for six hours with no phone call on the status, we called and was informed that no problem was found. We went up there to show them the issue and to pick up the truck. I described the noise to Vicki and the tech. The tech then placed the truck on the lift and ran the truck in 4wheel drive. I informed him that you should not do that because it will make the skid controll system malfunction. He then pulled the truck out and asked us to ride in the back seat on a test drive to show him the noise. while on the test drive i verified the obvious noise to him and also pointed out that the skid controll malfunction light was on. He admitted that it was on because of him driving it in 4wheel drive on the lift. After the test drive he asked us to sit in the waiting room while he checked the rearend. After about 20 minutes Vicki and the tech returned and expressed that in their opinion there was no issue. I told them that The noise was a huge inconvence because of the high pitched noise. After a few minutes of arguing we realise that we were getting no where with them so we asked for our truck so we could leave. They pulled the truck out, left the keys in it and locked the doors behind us. After we left my wife informed me that the skid controll malfunction light was still on. A couple days later my wife was in Mobile so she stoped by Springhill toyota to have them reset the skid control malfunction light because she did not trust Eastern shore Toyota anymore. Springhill had to reset the SAI because of what Eastern Shore Toyota did. We were charged $54.95 to reset the light. We called and talked to Vicki about it and she said she would reimburse us within a week. well after the first week went by we called her with no answer or return of our message. My wife finally had to drive to the dealership. She found Vicki and asked about the refund. Vicki informed her that it was in the mail. Well its been over a month and no check. We nor our family will EVER purchase a vehicle or have work performed there. More

Great Service Every Time 07 Tundra SR5 & 10 4Runner Limited Recently had an emissions issue serviced on my 07 Tundra and as usual Nate did an excellent job of seeing that the repair was completed and kept me in Recently had an emissions issue serviced on my 07 Tundra and as usual Nate did an excellent job of seeing that the repair was completed and kept me informed of the progress. I do my regular oil changes at Eastern Shore Toyota on my 07 Tundra and my 10 4Runner and have always had good experiences. Eastern Shore has a fantastic facility and there follow up with customers is impressive. Highly recommend Nate and Eastern Shore Toyota Dealership. More

A fantastic experience On June 3, 2014 I came to Eastern Shore Toyota to pick up an item that my son had ordered for his Toyota Tacoma truck. Someone was at the entrance to On June 3, 2014 I came to Eastern Shore Toyota to pick up an item that my son had ordered for his Toyota Tacoma truck. Someone was at the entrance to direct me to the parts department . The lady at that desk promptly retrieved the part and escorted me to the payment department. I paid for the part with a credit card and was asked to show my drivers license for which I thanked the employee for asking. I knew I was dealing with a special company at that time! I told the employee that my front tire on my Saturn appeared low and could I get some air put in it for which I would gladly pay. She told me to pull in the service area. I did, and was promptly greeted by a very nice young man. He took my information about myself and my car and sent it to be checked. He kept me abreast about what they were doing and how much longer it would take. After about 20 minutes he informed me the tires had no nails and just needed air and that there would be no charge for the service! When I got to my car, it had also been washed!!! What a pleasant surprise. I am very impressed with your business and have told many people about my experience with Eastern Shore Toyota. Know that this Senior Citizen will always remember the kindness and thoughtfulness your employees displayed! My next car may just have to be one of your Toyotas! Thank you! Your employees made my day! Sincerely, Diane Ward More

Only interest in sales I bought a brand new 4 - runner and brought it in for it's 1st service and had the oil changed which I paid extra for since Toyota doesn't cover oil c I bought a brand new 4 - runner and brought it in for it's 1st service and had the oil changed which I paid extra for since Toyota doesn't cover oil change at 5,000 miles. I left and headed to Louisiana when I got to my hotel I noticed what I thought was water under my vehicle. The next ,morning I walked out and notice oil under my vehicle. and a oil mist all over the back. When I looked under the vehicle oil was on everything. I then checked the oil level and it didn't read on the dip stick. I called my sells man and he said the service manager would call me. The service dept. called and said they could have it towed to a shop. I am out of town and late for a meeting I said I would get some oil from down the road and drop it off at the shop were I was heading which was only about 5 miles away. So I walked and got some oil to get it back on the dip stick and dropped it off while I went to the meeting Firestone looked at. They told me the gasket was missing on the oil filter and said I had gotten 3 quarts low. I had to pay for that, spent hours and many quarters cleaning under my vehicle. To this date more then 2 weeks later no one has called to see if my engine has blown up or if I was stranded. I called Toyota and filed a complaint which was suppose also go to the dealer and still never heard anything from the dealer. Once they sell you a vehicle pray you don't need there help. Not sure who I talked to on the phone just know it was a lady and I have to pick someone Thank You Scott Christenson More

Impossible to get safety recall scheduled! I've been trying for 21/2 weeks to get my RAV4 scheduled for service to repair the rear suspension (a Toyota Safety Recall). When I called to schedul I've been trying for 21/2 weeks to get my RAV4 scheduled for service to repair the rear suspension (a Toyota Safety Recall). When I called to schedule I was told that only service reps can schedule that service. I was forwarded to their service desk and reached their voice mail. I left a message for them to call me. After waiting one week I tried again, same result. Waited one more week. This time I asked to talk to the service manager and got forwarded to her voice mail. I left a message. Days later, still no call. I decided to send an email to the service manager through the company's own website. It's been two days and still nothing. Wow, I don't even know what to say about this. For the record, we bought a new car from this company back in '09. And we've taken both of our Toyotas to them for service over the years with very mixed results. Just remember, getting your car washed after servicing and having free coffee while you're waiting doesn't mean the job was done right. More