Eastern Shore Toyota

Great Service Every Time 07 Tundra SR5 & 10 4Runner Limited Recently had an emissions issue serviced on my 07 Tundra and as usual Nate did an excellent job of seeing that the repair was completed and kept me in Recently had an emissions issue serviced on my 07 Tundra and as usual Nate did an excellent job of seeing that the repair was completed and kept me informed of the progress. I do my regular oil changes at Eastern Shore Toyota on my 07 Tundra and my 10 4Runner and have always had good experiences. Eastern Shore has a fantastic facility and there follow up with customers is impressive. Highly recommend Nate and Eastern Shore Toyota Dealership. More

A fantastic experience On June 3, 2014 I came to Eastern Shore Toyota to pick up an item that my son had ordered for his Toyota Tacoma truck. Someone was at the entrance to On June 3, 2014 I came to Eastern Shore Toyota to pick up an item that my son had ordered for his Toyota Tacoma truck. Someone was at the entrance to direct me to the parts department . The lady at that desk promptly retrieved the part and escorted me to the payment department. I paid for the part with a credit card and was asked to show my drivers license for which I thanked the employee for asking. I knew I was dealing with a special company at that time! I told the employee that my front tire on my Saturn appeared low and could I get some air put in it for which I would gladly pay. She told me to pull in the service area. I did, and was promptly greeted by a very nice young man. He took my information about myself and my car and sent it to be checked. He kept me abreast about what they were doing and how much longer it would take. After about 20 minutes he informed me the tires had no nails and just needed air and that there would be no charge for the service! When I got to my car, it had also been washed!!! What a pleasant surprise. I am very impressed with your business and have told many people about my experience with Eastern Shore Toyota. Know that this Senior Citizen will always remember the kindness and thoughtfulness your employees displayed! My next car may just have to be one of your Toyotas! Thank you! Your employees made my day! Sincerely, Diane Ward More

Only interest in sales I bought a brand new 4 - runner and brought it in for it's 1st service and had the oil changed which I paid extra for since Toyota doesn't cover oil c I bought a brand new 4 - runner and brought it in for it's 1st service and had the oil changed which I paid extra for since Toyota doesn't cover oil change at 5,000 miles. I left and headed to Louisiana when I got to my hotel I noticed what I thought was water under my vehicle. The next ,morning I walked out and notice oil under my vehicle. and a oil mist all over the back. When I looked under the vehicle oil was on everything. I then checked the oil level and it didn't read on the dip stick. I called my sells man and he said the service manager would call me. The service dept. called and said they could have it towed to a shop. I am out of town and late for a meeting I said I would get some oil from down the road and drop it off at the shop were I was heading which was only about 5 miles away. So I walked and got some oil to get it back on the dip stick and dropped it off while I went to the meeting Firestone looked at. They told me the gasket was missing on the oil filter and said I had gotten 3 quarts low. I had to pay for that, spent hours and many quarters cleaning under my vehicle. To this date more then 2 weeks later no one has called to see if my engine has blown up or if I was stranded. I called Toyota and filed a complaint which was suppose also go to the dealer and still never heard anything from the dealer. Once they sell you a vehicle pray you don't need there help. Not sure who I talked to on the phone just know it was a lady and I have to pick someone Thank You Scott Christenson More

Impossible to get safety recall scheduled! I've been trying for 21/2 weeks to get my RAV4 scheduled for service to repair the rear suspension (a Toyota Safety Recall). When I called to schedul I've been trying for 21/2 weeks to get my RAV4 scheduled for service to repair the rear suspension (a Toyota Safety Recall). When I called to schedule I was told that only service reps can schedule that service. I was forwarded to their service desk and reached their voice mail. I left a message for them to call me. After waiting one week I tried again, same result. Waited one more week. This time I asked to talk to the service manager and got forwarded to her voice mail. I left a message. Days later, still no call. I decided to send an email to the service manager through the company's own website. It's been two days and still nothing. Wow, I don't even know what to say about this. For the record, we bought a new car from this company back in '09. And we've taken both of our Toyotas to them for service over the years with very mixed results. Just remember, getting your car washed after servicing and having free coffee while you're waiting doesn't mean the job was done right. More

2009 Corolla brought in for 90,000 mile checkup and oil change. First thing out of the can was I needed a new timing belt and my water pump needed to be replaced as it was seeping water. Also the usual fil change. First thing out of the can was I needed a new timing belt and my water pump needed to be replaced as it was seeping water. Also the usual filters and wipers were recommended for changing. Well, I'm here to tell you that one of the selling points for that vehicle was that it has no timing belt so I immediately knew he either did not know what he was talking about or he had been misinformed. He also gave me a quote on the bad water pump of $460.00. I advised him to just do the oil change and I would take care of the rest. When I returned home, I immediately placed a length of cardboard underneath the car and let it run for 30 minutes, accelerating every so often. No leakage whatsoever. I checked radiator level and reservoir and saw no loss of fluid. I took it to a mechanic friend who looked at it and informed me he could not find anything wrong with it. I contacted the service manager and she advised me that yes, the adviser was wrong about the timing belt and that if I brought the car back in, she would check the water pump herself. I advised it had been checked already and that dealership will not see my car again. I can only say there are customers who want to trust these dealerships as we are suppose to be bargaining in good faith and count on them for their guidance. I find it outlandish that this situation could occur. This appears to be the extent of where this can go, but I can assure you if the Eastern Shore Toyota owner can be contacted about this situation, he will be notified. Also, I feel for those that trust their service advisers and are scammed out of hundreds (maybe thousands) of dollars. My advice is, if the car was running when you drove in, take the time and get a second opinion from a reputable mechanic. As for my rating of Eastern Shore Toyota, they seem to be nice enough and that's why they got a 4 out of 5. You should be able to figure out why I rated the rest the way I did.. If not, you need to go there and figure it out for yourself. More

We have bought 3 cars in the last 3 years from this Toyota dealership. We received a flyer promoting their sale with a contest attached. There was a scratch-off involved. I scratched off and had 3 s Toyota dealership. We received a flyer promoting their sale with a contest attached. There was a scratch-off involved. I scratched off and had 3 silver cars and it said congratulations you are a winner. I usually throw these things away and never read them but thought I would take a chance on this one since it stated you could win a new 2014 Camry or 25000. I called the number to verify my number and was told my prize was reserved and be sure to bring a picture ID and the flyer. We went over there and they immediantly begin there sales pitch and I told them I was not buying a new car. He kept on trying to get information on my car that I am driving now. I told him again that I was not buying a new car or any kind of car and showed him the winning number. He took my flyer to the back to check on it. He came back a few minutes later with another scratch off and a key that I was supposed to use to scratch off the ticket and informed me that I did not qualify. They also kept the flyer. We ask for the flyer and was told we could not have it. I told him I did not want the scratch off. He said he had a gift card and I would not take it but my husband did. It was a walmart gift card for a pitiful amount of 5.00. Needless to say as we were leaving I informed him that when I do get ready to buy another car I will go down the road to the Ford Dealer. The next flyer I receive they are going to get it back in little bitty pieces. More