Eastern Shore Toyota

Worst Service Ever coming from a Returning Customer – 1 Star I purchase a 2014 car in October 2013 from Southeast Toyota. I came back March 2015 to see what my trade in value would be if I purchased a more comfo I purchase a 2014 car in October 2013 from Southeast Toyota. I came back March 2015 to see what my trade in value would be if I purchased a more comfortable car with lower car payments. I spoke with a sales rep and the manager before I came in discussing my situation. I told them both I live 90 minutes away when I get there I do not want to sit and talk as I had to before. I told them I would not make a decision that day and that I plan on coming in this weekend and next weekend. (Last time I purchased same day). I wanted to get as much done before I came in so I would not waste my time. I told them both my car payment is $476 and I want to trade in and lower my payments. When I arrived I was greeted and then they sat me down. The sales rep was new to the company so I did not want to be rude. He asked me all the same questions that I typed in an email sent to him and the manager, Shawn Esfahani Jr. Not to mention I also told them all these questions over the phone. This was a waste of my time. Then we finally went out and looked at cars. At this point I did not know what my trade in value was so I trusted that they were showing me cars that would lower my payments. After 2 hours of driving different cars I come back into lobby and Shawn comes out with an estimated cost on a car I liked from the lot. They were only giving me 14,000 for a trade-in value and my payment would be $630 per month. First of all 14,000 for an immaculate 2014 Scion TC 10 Series was ridiculous. Second, that’s $154 more than my current payment. They obviously have not been listening to what I WANT! I am still patient at this point and we go back out looking at other cars in the proper price range. That takes another hour. I pick three different cars. Shawn then brings out a trade in value of 15,000 if I purchase a new camry. I tell him no, that will leave me in the same situation I am now. As Shawn is figuring the numbers I am looking on Cars guru.com . I find the car I liked on the lot that reads 19,779 on windshield (supposedly the lowest price) but its $16,868 online that reads “Internet Price”. I tell my sales rep can you show Shawn this because this is the car I want and it will help my payments go down with the trade in. Shawn kept figuring up other cars and would not figure up the numbers for that car. Shawn finally called me into the finance area and was running numbers. He kept saying, only 10 more minutes which turned into another hour. He said have Matt show you the new camrys and I can give you a deal. I do what I was told and go look at new camrys. I do not like any of the colors they have available. I got back in again to talk with Shawn. My mom is exhausted and at this point it’s been 4.5 hours that we have been at the dealership. I go in the office with Shawn and show him my phone on cars guru.com the selling price of the car I want is lower. He says “oh someone is going to get fired, this car is listed wrong”. Then he says to his co worker “I see why she wants this car”. He tells me okay I will honor that price for you if you buy today. I told them Thank you for your time but my mom needs something to eat and I told you I did not want to purchase today. I told them it has taken us 5 hours to get somewhere and it will take another hour or more to finish the process of purchasing. I explained that I could come back tomorrow. I never got one email, one thank you call, nothing. I called the next morning, Shawn nor my sales rep were working that day. I called my sale rep and told him to have Sean call me on Monday. I never heard a word from either. By Monday afternoon I had gone to three different banks to get the best loan rate. I was approved and it was going to help me from being upside down. I called in to speak with Shawn, could not get him on the phone so I had to speak with another sales rep. I told the second sales rep that I was planning on coming in to purchase the car. I told him to get with Shawn to send me over a purchase order for my bank. Shawn said he will honor the online price but will only give me 13,000 for my trade in now. I was infuriated. He said he would have given me the 15,000 trade in if I purchased that day. Do you call this good customer service? What good is it to me if I get a good deal on a car but my trade in value gets decreased by $2,000 not top mention I purchased it brand new from them. Eastern Shore Toyota is only concerned about themselves not the customers’ wants or needs. As I told them in the beginning: I purchased a brand new car from them in 2013 and I want to be a loyal customer and to purchase another car with the same company. I guess that doesn’t matter to Eastern Shore Toyota. I have documentation of all this as well from emails, to printout with trade in value and screen shot of the Camry listed below price. More

I Was Lied to TWICE I entered the dealership to buy a Prius. I drove one and loved it. Then I asked my sales rep, CHARLIE Cousins, about the Prius C, which had just been I entered the dealership to buy a Prius. I drove one and loved it. Then I asked my sales rep, CHARLIE Cousins, about the Prius C, which had just been announced. HE PROCEEDED TO LIE TO ME, telling me that the Prius C wouldn't be available in ALABAMA for over two years. Turns out they were available in just a few months. He did this to entice me to buy a full size Prius (LIE #1) In the negotiations for the full size Prius, I inquired and was told by CHARLIE COUSINS that the only prerequisite for maintaining the lifetime warranty was to perform the prescribed oil changes--! So I proceeded to the CLOSING ROOM and the lady there informed me that the information provided by Charlie Cousins was INCORRECT. (LIE #2) So I cancelled the deal, walked out of the dealership, walked over to Honda and bought a Civic--which is a great car. Until this event, I had driven Toyotas exclusively since 1974! I will never buy anything that Charlie Cousins sells! And now that I have a Honda, I am even more satisfied with it than with a Toyota. More

Best dealership in town I came in looking for a car not knowing what I wanted. Frankie helped me out so much. I came back the next day, and finalized on a car. He is not push I came in looking for a car not knowing what I wanted. Frankie helped me out so much. I came back the next day, and finalized on a car. He is not pushy at all. He's straight forward and soo nice. He's very knowledgeable about the cars and just an overall good salesman. I definitely recommend Frankie Jones I f you go to eastern shore Toyota. More

Two purchases this month We purchased my husband new work truck and traded my vehicle for a used one within the past month. Frankie is such a wonderful salesperson. He was no We purchased my husband new work truck and traded my vehicle for a used one within the past month. Frankie is such a wonderful salesperson. He was no pressure, nice, knowledgeable and respectful. He sincerely cares about finding you the right vehicle. He's also rather funny. We enjoyed meeting him and working with him twice this month. I would recommend asking for him by name when you arrive. More

If getting your Own Finance, Do not Sign ANYTHING in finance We were at this dealership for 4 hours talking financing. Got to financing and signed papers. The finance guy then says bring back a check for the amo We were at this dealership for 4 hours talking financing. Got to financing and signed papers. The finance guy then says bring back a check for the amount of the car. We were like, :What?" They never told us we were going to get our own financing. I asked what happens to our $8000 down payment if we cant get financed on our own. We were told they would just give us the check back and there would be no deal. Well, I did NOT take the car with me because I have never seen such a deal. So I left it there. Well, they lied. Financing fell through. The dealership did offer us financing and after some thought I found a way to make the deal work, so I drove back up there. When I walked in the door. the salesmen (Cody Hitchcock) threw the keys to the car into my body and the backup contract I signed (which was ridiculously inflated) and said thanks for buying the car. What they did was lied to me to get me back in so they could do that. I didnt drive the trade up there. They would have had to report my car stolen and have me put in jail just to sell one car, and they were willing to do it. So, I was forced to buy a car from them. Be very careful with these guys.! They did this looking my wife and two sons in the eye. They are heartless. More

Very professional and knowledgable about the products. We just purchased a 2015 Toyota Highlander from Justin Stanton and it was the smoothest, easiest purchase we have ever experienced. Justin is very pro We just purchased a 2015 Toyota Highlander from Justin Stanton and it was the smoothest, easiest purchase we have ever experienced. Justin is very professional and is sensitive to his customers' needs. We HIGHLY recommend his service to anyone looking to buy or trade! We also had a wonderful experience with Reyhan Gungor, the financial director. This dealership has nothing but the best sales people around. They definitely change any stereotypes that car salesmen may have. Thank you Eastern Shore Toyota for a great experience! We will be back! More

Best experience ever My 2012 Toyota Highlander's lease was expiring and I decided to purchase the car. I went back to the dealer where I bought the vehicle to see what my My 2012 Toyota Highlander's lease was expiring and I decided to purchase the car. I went back to the dealer where I bought the vehicle to see what my options were. I met with Shetara and she explained the process to me. She was very knowledgable, courteous and professional. The whole experience was smooth and pleasant. This was so different from past experiences at other dealerships.I would recommend Eastern Shore Toyota to all of my friends and family. More

Horrible Experience Trying to Purchase a Vehicle Was referred to go to this dealership because I was looking for a Rav 4 used and they had one, so I went and was not thrilled with the vehicle enough Was referred to go to this dealership because I was looking for a Rav 4 used and they had one, so I went and was not thrilled with the vehicle enough to purchase. They also took my trade in vehicle way in the back out of my site and I was not told about that process, which I find unusual. I was a little freaked out by that because they could do something bad to my vehicle when putting it up on the rack. One of The Mangers, Shawn which happens to be the Owners son had suggested a new vehicle instead if he could get the price right for me and I said ok, so I test drove the vehicle and liked it very much. The price that I was offered with my trade was very fair but was just a little off in the extra amount I wanted to pay out. So, I left with the invoice that he provided with the price on it so that I could research the vehicle and prices more and then the salesman texted me the next day and said they would take another $500 off the price if I could come get it that night and it was already after 6:00 PM and I could not go at that time. The next day I texted Shawn and asked if they would still honor the vehicle invoice price and was then told "no" and that I should have taken it when it was offered…..AND EVEN TOLD ME THAT HE DIDN'T WANT ME AS A CUSTOMER!! The Owners Own SON!! I'm sorry but that is just no way to do business to treat customers in that way and I would not recommend this dealership for anything…….. HORRIBLE! More

Promises made but not kept I've had 2 experiences with Eastern Shore Toyota this year. I purchased a 2013 Prius in April and was very happy with the 2 sales people that helped I've had 2 experiences with Eastern Shore Toyota this year. I purchased a 2013 Prius in April and was very happy with the 2 sales people that helped me, David & Stacey. So pleased in fact that I brought my mother back a couple of months later to purchase a car. That experience was not as pleasant. My mother also purchased a Prius and the prior owner had not returned the 2nd key. We were told by another salesperson who was helping us with the sale that it would not be a problem getting the key and mailing it to my mother. Needless to say it took me almost 3 months to get a key and to finally get on I had to get unnessarily aggressive. I will say that my saleperson David was the reason I finally got a key. The other person who worked the deal with him never took the time to return any of my calls. Also was promised a $100 referral fee for bringing my mother in to purchase a vehicle. Well, I'm still waiting on that promise but I do however get several emails giving me the opportunity to get a referral fee for anyone I send in that buys a car. Don't think I'll drink that koolaid again and believe that promise. On a good note, I do love my Prius - my next one will be from another dealership. More