Eastern Shore Toyota

Very professional and knowledgable about the products. We just purchased a 2015 Toyota Highlander from Justin Stanton and it was the smoothest, easiest purchase we have ever experienced. Justin is very pro We just purchased a 2015 Toyota Highlander from Justin Stanton and it was the smoothest, easiest purchase we have ever experienced. Justin is very professional and is sensitive to his customers' needs. We HIGHLY recommend his service to anyone looking to buy or trade! We also had a wonderful experience with Reyhan Gungor, the financial director. This dealership has nothing but the best sales people around. They definitely change any stereotypes that car salesmen may have. Thank you Eastern Shore Toyota for a great experience! We will be back! More

Best experience ever My 2012 Toyota Highlander's lease was expiring and I decided to purchase the car. I went back to the dealer where I bought the vehicle to see what my My 2012 Toyota Highlander's lease was expiring and I decided to purchase the car. I went back to the dealer where I bought the vehicle to see what my options were. I met with Shetara and she explained the process to me. She was very knowledgable, courteous and professional. The whole experience was smooth and pleasant. This was so different from past experiences at other dealerships.I would recommend Eastern Shore Toyota to all of my friends and family. More

Horrible Experience Trying to Purchase a Vehicle Was referred to go to this dealership because I was looking for a Rav 4 used and they had one, so I went and was not thrilled with the vehicle enough Was referred to go to this dealership because I was looking for a Rav 4 used and they had one, so I went and was not thrilled with the vehicle enough to purchase. They also took my trade in vehicle way in the back out of my site and I was not told about that process, which I find unusual. I was a little freaked out by that because they could do something bad to my vehicle when putting it up on the rack. One of The Mangers, Shawn which happens to be the Owners son had suggested a new vehicle instead if he could get the price right for me and I said ok, so I test drove the vehicle and liked it very much. The price that I was offered with my trade was very fair but was just a little off in the extra amount I wanted to pay out. So, I left with the invoice that he provided with the price on it so that I could research the vehicle and prices more and then the salesman texted me the next day and said they would take another $500 off the price if I could come get it that night and it was already after 6:00 PM and I could not go at that time. The next day I texted Shawn and asked if they would still honor the vehicle invoice price and was then told "no" and that I should have taken it when it was offered…..AND EVEN TOLD ME THAT HE DIDN'T WANT ME AS A CUSTOMER!! The Owners Own SON!! I'm sorry but that is just no way to do business to treat customers in that way and I would not recommend this dealership for anything…….. HORRIBLE! More

Promises made but not kept I've had 2 experiences with Eastern Shore Toyota this year. I purchased a 2013 Prius in April and was very happy with the 2 sales people that helped I've had 2 experiences with Eastern Shore Toyota this year. I purchased a 2013 Prius in April and was very happy with the 2 sales people that helped me, David & Stacey. So pleased in fact that I brought my mother back a couple of months later to purchase a car. That experience was not as pleasant. My mother also purchased a Prius and the prior owner had not returned the 2nd key. We were told by another salesperson who was helping us with the sale that it would not be a problem getting the key and mailing it to my mother. Needless to say it took me almost 3 months to get a key and to finally get on I had to get unnessarily aggressive. I will say that my saleperson David was the reason I finally got a key. The other person who worked the deal with him never took the time to return any of my calls. Also was promised a $100 referral fee for bringing my mother in to purchase a vehicle. Well, I'm still waiting on that promise but I do however get several emails giving me the opportunity to get a referral fee for anyone I send in that buys a car. Don't think I'll drink that koolaid again and believe that promise. On a good note, I do love my Prius - my next one will be from another dealership. More

Good Experience I traded in my 2011 Camry for a Chrysler Town and Country, for my growing family. Stacey Conley helped me with any questions and concerns I had. Its n I traded in my 2011 Camry for a Chrysler Town and Country, for my growing family. Stacey Conley helped me with any questions and concerns I had. Its now a month later and I am pleased with my experience, we will be going back to purchase vehicles in the future and I will recommend my family and friends to Eastern Shore Toyota. More

Really Bad Experience We were there on 9/03/2014 to buy 4 runner but had to leave. i had really bad experience. The sales person don't know how to deal with the customer. S We were there on 9/03/2014 to buy 4 runner but had to leave. i had really bad experience. The sales person don't know how to deal with the customer. Seems like we went there to get insulted. She don't deserve to be a sales person as she was very unprofessional. Worst car buying experience i ever had. Shall i call u Mrs. or Mr. Shetara anyway u suck, You gotta learn some behaviors. I am never going there. More

STEER CLEAR OF THIS DEALERSHIP From day one, this was the worst car buying experience I have ever had. In addition, we were lied to regarding features in the car. When we took the From day one, this was the worst car buying experience I have ever had. In addition, we were lied to regarding features in the car. When we took the car in for service, there were additional fees that were not disclosed previously. We were also lied to about the warranty on the battery. We were promised a 10 year warranty on the hybrid battery. Toyota only provides an 8 year OR 100,000 mile warranty. Not surprisingly, the battery died at 145,000 miles and we are on the hood for thousands of dollars in repairs. The response from Eastern Shore Toyota: So sorry, not our problem. More

VERY Happy PriusV Driver I stopped at Eastern Shore Toyota to do a test drive and research the Priusv and the Rav 4. I planned on buying a new vehicle at the end of the year a I stopped at Eastern Shore Toyota to do a test drive and research the Priusv and the Rav 4. I planned on buying a new vehicle at the end of the year and Stacy Conley was the Sales rep that gave me the over view of the cars. He was very through and frank with his explanations and candid when he answered my many questions. He very quickly picked up on my objectives and knew I was in no hurry to purchase. Imagine my surprise when he called me two days later with an opportunity I could not afford to pass up. I drove away in a 2012 Prius V at the right price with a no pressure approach to my purchase. I couldn’t be more pleased with my experience. The only disappointment with EST was the fact they were not a certified seller for USAA. Had they been, I could have saved with a discount on my auto loan when I financed a new or used car with USAA. More