Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Eastern Shore Toyota
Daphne, AL
553 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 553 reviews
March 25, 2016
Very frustrating Was told the repair on my car would take 2 days. The afternoon of the third full day was told that mechanic was staying over late to finish so it woul Was told the repair on my car would take 2 days. The afternoon of the third full day was told that mechanic was staying over late to finish so it would be ready the next morning. Called this am ( 4th day), and was told by someone from service scheduling that it wasn't ready and that she would find someone in the service dept to pull the ticket and check with the mechanic on status of my repair. After 14 minutes she came back on the phone and asked if they could call me back. I asked to speak to the service manager. She transferred and phone rang 9 times . No voicemail. Phone automatically hung up. 15 minutes later I called back. Got the same girl. Finally talked to someone in the service dept who said they are about to drive the car 15 miles to check it out and if ok then I can pick it up. This repair was for excessive oil consumption and covered under the warranty enhancement by the manufacturer due to defect. The manufacturer approved 2 day rental car coverage which leads me to believe that they expect it can be done in 2 days. It is now 1130 of the 4th day and still waiting!!! More
by sandra tomlin
Employees Worked With
COURTNEY HUTSON, DALLAS ALEXANDER
March 24, 2016
Awesome experience! This is the 2nd vehicle I have purchased from this dealership. The process went smooth and hassle free. I love how they offered a discount off the sti This is the 2nd vehicle I have purchased from this dealership. The process went smooth and hassle free. I love how they offered a discount off the sticker price for being a loyal customer. The sales team and finance team made sure I left with the vehicle I wanted that was in my price range. I love my new 4Runner! More
by Krigsby09
Employees Worked With
Quinten Jackson, ELIMAR ROSENBOHM, KYLE TOWNER
March 24, 2016
Excellent service and attention. What an easy and painless process with little time on our hands. Travis was knowledgeable of the inventory on the lot and directed me to exactly what What an easy and painless process with little time on our hands. Travis was knowledgeable of the inventory on the lot and directed me to exactly what I needed. The delivery was even taken care of by him personally at my schedule. Efficient and professional all the way. More
by tamtam
Employees Worked With
Travis Bond
March 19, 2016
marginal to fair Had a scheduled service appointment and when I arrived I had to go looking for someone to start the process. The time required was extended due to a Had a scheduled service appointment and when I arrived I had to go looking for someone to start the process. The time required was extended due to a GPS issue they did work to resolve, not sure it is corrected as I haven't used the GPS since. Throughout the 3 hour wait, no one came to advise me of the status of the work, until I finally had to go ask about the car -- 3 times I had to go ask until I finally got an answer. I was told that the tires were at minimum tread wear and that I should consider replacing on the next visit, however the tire tread wear bars are still below the top of the tire treads! Finally, I'm tired of being bugged with telephone calls and e-mails wanting me to come trade my van on a new van! More
by MyraS
Employees Worked With
I don't remember any of the employees names.
March 10, 2016
Incredible Experience Had not purchased a vehicle in 15yrs so thinking about the process was not exciting until we walked in Eastern Shore Toyota and met Travis Bond. The D Had not purchased a vehicle in 15yrs so thinking about the process was not exciting until we walked in Eastern Shore Toyota and met Travis Bond. The Dealership is awesome and the staff is so welcoming. Travis made us feel like family and continues to by calling periodically to see how things are going. Travis made the purchasing enjoyable. Not pushy. Very calm. I love my Rav4 and love them. If you are looking for a vehicle go see Travis. You will be happy you did. More
by John Henry
Employees Worked With
Travis Bond, KYLE TOWNER, JEREMY BLACKSTOCK
March 03, 2016
Purchase of vehicle Travis helped us find our 16 year old daughter her first vehicle. He was very informative and patient in helping us make the right decision. It had to Travis helped us find our 16 year old daughter her first vehicle. He was very informative and patient in helping us make the right decision. It had to look good for her but also be safe for our peace of mind! He did a great job. Great service from the entire staff at Eastern Shore Toyota! More
by kwhit
Employees Worked With
Bruce Thomas, Travis Bond, Mack Herrin
February 29, 2016
Car Maintenance When I arrived, I wasn't acknowledged in a timely manner. The time I waited for my car to be serviced (normal maintenance, nothing crazy) was over 2 h When I arrived, I wasn't acknowledged in a timely manner. The time I waited for my car to be serviced (normal maintenance, nothing crazy) was over 2 hours and I was told on the phone it'd be 30 min - 1 hour. Luckily, the day before my appointment I was able to re-schedule for an earlier time because I had my uncle's funeral to go to the same day as my service. I'm so glad I got an earlier time or I would've been late for his service because they took so long. I was also told that I needed to have something done on my car that no one I've talked to has ever heard of, so that was strange. My husband and I won't be bringing our car back to have our car serviced here. More
by esdavis
Employees Worked With
DALLAS ALEXANDER
February 28, 2016
Experince of a Lifetime We received a phone call on 2/26/16 from Brandon stating they were looking for a car like ours he asked us to stop in he had a deal of a life time. On We received a phone call on 2/26/16 from Brandon stating they were looking for a car like ours he asked us to stop in he had a deal of a life time. On 2/27/2016 We took are care in for service this is were it began, upon arrival we were offered coffee. Although Brandon was busy with another customer,he came and greeted us and assured us we would be taken care of he sent Zachary Broz to help us remind you we were not by far the easiest people to deal with are credit is less then perfect and are full of questions. Zachary was ever so Patient with us maybe us feel as if he was there to put us in a car in what ever way possbile. He takes are application and with the help of Jefferey was able to the car 2016 at a low rate and were very honest from the start! While Zachary was away tending to processing the application Justin and Brandon both came by checking with us and assured us everything would be taken care of! Today we are the proud owners of a new 2016 Toyota Corolla with only 13 miles driving off the lot!!! Brandon Farmer and Zachary Broz gave us a deal of our life!! With the help of finance manager Chistphor Gummere he brought down our interest percent and lower the payment A huge Thank you to Brandon and Zachary for working so Diligently To make us happy and show us no maker the amount of money in our pocket that we are human too . Also a shout out to Jeffrey to assure us that he cared more about the honest and Integrity of a company is more important then a sale!! Kudo to you all thank you Also a huge thank you to Ashley Lewis when I called last minute to get the names correct she was paient and even called me back with two minutes you rock ! More
by Collins Family
Employees Worked With
Brandon Farmer, Justin Stanton, Zachary Broz, JEFF IWANOWSKI, CHRISTOPHER GUMMERE, ASHLEY LEWIS
February 21, 2016
Excellent Sales and Finance Department Yesterday we bought our second Toyota vehicle from Eastern Shore Toyota. We were impressed with our salesman Emilar Rosenbohm. He quickly establis Yesterday we bought our second Toyota vehicle from Eastern Shore Toyota. We were impressed with our salesman Emilar Rosenbohm. He quickly established from us our price range and colors of the used Camry we were looking for. His diligence and vigilance of what comes onto the lot quickly brought to us a one-owner car that had come to the lot only the day before. He quickly showed us three cars as we drove around in the first one we liked. With the Finance departments help he helped us get a great deal on a car that would likely sell in a short time. Although the car hadn't been inspected yet for sale, the VIP department expedited an 160 point inspection, and detailed the car for us. The VIP staff came to us while we were waiting (Mr. Fagan) and congratulated us on the purchase of our new car. Another staff member confirmed to us what we had already seen in the car fax: that he knew the previous owner and that the car was well taken care of. Chris (finance) quickly presented us our options for purchase of extended warranties or service plans and closed us out quickly. Although we were on location for longer than we would have liked, we were served lunch while we waited. I think that everyone worked well together to see that we got out of there as timely as possible. I don't remember the name of the man who detailed the car or who serviced our car. Emilar gave us a new set of interior mat and some touch-up paint. When we got back to Pensacola, we realized that we didn't get a temporary tag. We weren't able to get through on the phone. We're thankful and appreciative for all the staff at Eastern Shore Toyota for all of their friendly service efforts on Saturday! Thanks for make it easy for us! In the words of Arnold Schwarzenager's Terminator ( a real closer!), we'll be back! Thank you so much. I think you did everything right! Mark and Louise Hirst Pensacola, FL More
by Markahirst@aol.com
Employees Worked With
Detailed and maintenance service, Eddie Fagan, ELIMAR ROSENBOHM, CHRISTOPHER GUMMERE
February 19, 2016
Christmas In February! Well let me start by saying Eastern Shore was nothing but awesome....Mr Eric Adamson was my salesman he was very patient and helpful ...no matter how Well let me start by saying Eastern Shore was nothing but awesome....Mr Eric Adamson was my salesman he was very patient and helpful ...no matter how many questions I had he answered every last one of them with a smile....He help me with purchasing my new Toyota Scion xB ....I'm absolutely in love with my new vehicle?? I recommend anyone who wants out of this world customer service please visit Eastern Shore Toyota...I promise you won't regret....*Ask for Eric*?? More
by PersonalityByDanielle
Employees Worked With
Eric Adamson
