Eastern Shore Toyota

Very poor management. Nothing but a scam and liars. I will never shop here again. I recently made a purchase of a 2010 Nissan Titan at eastern shore Toyota. This was my first truck I have ever bought. A I will never shop here again. I recently made a purchase of a 2010 Nissan Titan at eastern shore Toyota. This was my first truck I have ever bought. After looking at it and taking a test drive I loved it. The first salesman I dealer with stayed on his Facebook the whole time, including the test drive. When he asked if I was interested in buying it that night, he followed it by "I don't think this is the truck for you". Left me speechless. I went to a different salesman to do business. It took them 6 days to finalize my paper work. 6 days. Rediculous. But I patiently waited it out and finally finalized everything. After a week of having it, I found out the heater did not work, after which I was told a 60 point inspection is done on there cars, and a/c and heat is on that check list. So obviously this was not checked. So I go back to them to have them fix it, I was told to return the next day. I returned the next day, and of course "our manager is on vacation for the next week, come back on the following Monday (I went on a Tuesday). The following Monday rolls around and they call again and tell me to come back the next day. So finally after I get to actually talk to them, they told me that they would not fix it at their cost. After arguing with this man and the salesman who sold me the truck, my truck was finally being looked at the next day. That evening, it came to my awareness that the reverse lights did not work, and the windshield leaked to the point the whole headliner was soaked! So now I take it up again to speak to a manager, after 45 minutes, no one had came to speak with me. A 3rd Salesman had to assist me because no one would come and helped me get them to actually look at it in the shop. I was then told they would look at it and take care of everything and put me in a rental truck for the time being. Now after them having it in the shop for 2 days, they mentioned that I may have to pay for it. I have already been told it would be taken care of and did not agree to them putting parts into my truck if I had to pay for it. I was not called on a repair price or anything. So I guess they just assume they can do whatever on people's vehicles and not call the customer to make sure they could do the repair at the price of their work. I am not paying for these repairs for many reasons. 1:I've had this truck less than a month and have had nothing but problems after being told it was inspected 2:obviously these were not checked on there "60 point inspection" which tells me the truck was not checked at all. Eastern shore Toyota is nothing but a scam and a terrible place to do business. I will never do business with them again nor will I ever recommend someone to go there. Worst business EVER. If I had the option to give you 0 stars I would More

Cool relaxed lobby, great customer service & selection I had a negative experience at my local Toyota dealership so visiting Eastern Shore was like a breath of fresh air. I'd waited a little over a wee I had a negative experience at my local Toyota dealership so visiting Eastern Shore was like a breath of fresh air. I'd waited a little over a week for the local dealership to find a Corolla S in electric blue. I saw the car online while price comparison shopping and fell in love. After being called back and told that my car was in at the other dealership and driving all the way to town to find that not only was my car not in, they tried to cram me into an SE claiming it was the same thing and that I'd just need to settle for a different color because they were giving me the deal of the century. I threw my hands up and decided to look at the other two "local-ish" dealers. Eastern Shore called me after I inquired on the price of a used electric blue corolla s, and my salesman set an appt to show me that car that afternoon. I was thrilled to see a HUGE dealership with a LARGE selection of new Toyotas when I pulled up and my car sitting up front with a reserved sign on it waiting for my test drive. My salesman Willis greeted me out front and without any hassle handed me the keys to take the car I was interested in for a spin. Financing wouldn't allow me to buy the used and get a good deal and while we sat at comfortable tables and sipped complimentary drinks while our daughter played pool with another little girl they worked a fabulous deal on a new toyota in the exact color I wanted. It was pulled up out front and ready for a test drive before I even missed out sales guy. Eastern Shore handled my customer service experience like pros, the car I bought is almost exactly what I went out looking for I wasn't shown 10 cars I didn't want, to get to it, and no one came around lying about giving me a no profit deal. If the service department is half as good as the sales department I'll continue to drive 50+ miles out of the way to deal with Eastern Shore instead of my local dealership. Thanks guys! More

BEST ADVICE... FIND A DIFFERENT DEALER! The service provided for our Toyota by this dealer has consistently been disappointing to say the least!!! From the oil change which took three visit The service provided for our Toyota by this dealer has consistently been disappointing to say the least!!! From the oil change which took three visit to get right (1st attempt - put wrong type of oil in, 2nd attempt overfilled crankcase to the extent that shop foreman drained / changed himself for the 3rd time in the same day). Next had to contact Toyota's Regional Manager to force Eastern Shore's service manager to honor a battery warranty. The final straw came today when I took in the safety notice regarding the rear lower suspension arm recall we recently received. After presenting the letter to the service advisor, who acted as though he'd never heard of the issue though this is the third recall / fix Toyota has issued for the same defect in the last 3 -4 years, he left to consult with another individual. Upon his return he advised me that replacing the "spring leafs" would take 3 to 4 hours. The topper is... our car, a RAV 4, does not have "spring leaf" suspension... Confidence level ZERO... save yourself ... find another dealer!!! More

My Sunday experience at Eastern Shore Toyota was pleasant. A All my questions and concerns were addressed directly and in the end I left with a car that I am quite satisfied with. Thank You Andrew and Joe ( fina All my questions and concerns were addressed directly and in the end I left with a car that I am quite satisfied with. Thank You Andrew and Joe ( finance). More

A Wonderful Experience I had a great experience at Eastern Shore Toyota. Seana was the best! She was very attentive, and was very helpful in getting me the exact vehicle tha I had a great experience at Eastern Shore Toyota. Seana was the best! She was very attentive, and was very helpful in getting me the exact vehicle that I wanted. More

New car purchase The sales staff, management, and finance team were super kind, easy to work with and exceeded my expectations when making my purchase of my new 2016 C The sales staff, management, and finance team were super kind, easy to work with and exceeded my expectations when making my purchase of my new 2016 Corolla! More

Not So Sure !!! .Arrived at dealership and the salesman was very nice and courteous.After the negotiations were done we went into finance.We felt during the finance p .Arrived at dealership and the salesman was very nice and courteous.After the negotiations were done we went into finance.We felt during the finance process that if we didn't buy all the stuff offered we couldn't have the car and he told us if we bought the extras he would give us a better interest rate.Don't get thatThen when delivery of the car took place it was like here's your keys and books,thank you, and have a nice day that's how we feel.He did answer any questions we had but we felt he should have helped us set up the car,not all the options but at least showed us how to use some of the necessary ones.He did help us set up the phone after we asked him about it.This car has alot of things on it .Dissapointed in that a lot.Sales Manager day after offered for us to bring the car back to have some one help us but why wasn't it done at purchase.Guess that's what youtube is for now. Guess it's the new modern way of doing business.Thank goodness their service department is not that way.Dealt with them for 4 years now on a previous car and service has been 5 stars.Gotta say I was highly disappointed in the buying process.I just don't get it !!! I'd give service 5 stars, but up front it's sloppy Just my opinion maybe not everyone has had an experience like this.Buyers remorse after purchase, absolutely not at all. More

Honest salesman , with no BS answers. Eddie Fagan Introduced me to Charles Roy Who is solely responsible for selling me this Beautiful Toyota tundra I had ordered with him. I'm not easy Eddie Fagan Introduced me to Charles Roy Who is solely responsible for selling me this Beautiful Toyota tundra I had ordered with him. I'm not easy to sell anything to , I do a lot of research that most salesman don't have patience for. The first thing I look for at a dealership is first impressions of a honest salesman and no BS answers. Charles Roy is honest , completely straightforward , compassionate about selling me what I'm looking for .Charles is very knowledgeable of what he is selling but if he didn't have an answer he found it out immediately, I felt very comfortable and not pressured by this gentleman and will be back to buy from him again. I'm very impressed with the dealership and the professionalism I was treated with there , What a great organization and well-planned system, very clean, greeted at the front by an associate or by Charles when I had appointments with him . Charles also followed up by phone calls for a couple days after taking my truck home to make sure everything was going good and there was no problems, Nice touch ! Thank you Eastern Shore Toyota . More

Horrible buying experience. Oppressive closing practices My wife and I paid cash for a new Toyota Highlander. Salesman and manager misrepresented final deal price. Even though cash was paid for car and a My wife and I paid cash for a new Toyota Highlander. Salesman and manager misrepresented final deal price. Even though cash was paid for car and a loan was never considered or applied for, dealership issued a falsified "Notice of Adverse Action" which stated that credit was denied or offered at lower terms. Salesman and management misrepresented that we had to sign a "credit application" so they could verify our personal check, but assured us that no credit application or transaction was actually occurring. Finance/Closing agent (Reyhan Sewer) was curt, dismissive and unhelpful. She insisted that we sign several inappropriate and inapplicable documents, some of which had to be modified or refused to sign completely. After transaction was complete, dealership, which had been paid $800.00 for "processing" negligently provided improper title documents for a "surety bond" title which had to be redone while we waited at the motor vehicle license office. More