Eastern Shore Toyota

Customer service was awesome! Go see Seana! Customer service was actually shocking and not what I expected from a car dealership! Had my nails done and lunch while I waited on finance. I will be Customer service was actually shocking and not what I expected from a car dealership! Had my nails done and lunch while I waited on finance. I will be back for all future automotive needs.. Seana was fast, knowledgeable, efficient and greatly appreciated! Thanks again for all your help Eastern Shore Toyota! More

Great dealership! Seab Campbell was my salesman and he made the experience great! Seab was patient because I couldn't decide what I wanted and he took time to let me dr Seab Campbell was my salesman and he made the experience great! Seab was patient because I couldn't decide what I wanted and he took time to let me drive several cars. Then Seab found an awesome deal on a great car that I didn't think I could afford! If you go, ask for Seab Campbell! More

scare tactics, high pressure sales, scam artist I have gone twice in the past two weeks due to recalls on my Car. The first was the oil usage problem where they seal your car and then you drive for I have gone twice in the past two weeks due to recalls on my Car. The first was the oil usage problem where they seal your car and then you drive for 1100 miles then go back to have it tested. At this time they told me I needed a cabin filter, which I had changed several months ago my self for a few dollars and it would be $58 dollars. I paid around $18 dollars for the one I purchased. I told them no thanks. I returned to have my dash installed 2 weeks later after over 2 years of trying to get it done and was astonished when they said it would take a full day, not to expect it until 6 pm and that if I wanted a car I had to rent one. I decided to wait in the waiting room for a while for the stores to open and while I was there I was truly disgusted with the sales tactics going on around me. I will not go into what they did to others due to their privacy being invaded but I will tell you they were very obviously trying to scare people into having additional work done. After 2 short very few miles driving weeks my car all of a sudden needed a new battery, the power steering line was leaking, filters of all kinds needed changing etc. It amounted to over $700 dollars, I guess they were trying to get their money back for the defective dash, because non of these things had a problem. I asked him for a list of problems and cost, but of course when I got the paperwork nothing about the items was on it. Guess they do not want to put it in writing being it is really not broke. I asked the service agent why if this was so I was not told last visit when I had an oil change and check, he said they probably did a quick oil change. I told him they sure charged me for a full one. I do not like going to drive in oil change places for the reason that they do high pressure sales on unnecessary items, but they have nothing on Eastern Shore Toyota. My husband and myself are both looking for new vehicles, but I can assure this will be the last place on earth I would buy another one. More

Service They did not push you to buy a vehicle and the service was excellent! They helped out so much and everyone there was so nice! I will definitely buy my They did not push you to buy a vehicle and the service was excellent! They helped out so much and everyone there was so nice! I will definitely buy my next vehicle from there also. More

Great service and experience Came to the dealership hesitant about buying a used vehicle. Seab Campbell greeted me right off the bat and made me feel comfortable. Seab helped me f Came to the dealership hesitant about buying a used vehicle. Seab Campbell greeted me right off the bat and made me feel comfortable. Seab helped me find a car that matched my wants and price range. I left happy with my new car, thanks Seab and Eastern Shore Toyota! More

Sales lady was excellent Mrs Lee really knows customer serv She was excellent at explaining everything.Took real good care of me had my radio station on in my new car when I got in. The Office were I did my fin She was excellent at explaining everything.Took real good care of me had my radio station on in my new car when I got in. The Office were I did my final paper work could use some tips in customer service from her. More

Very good experience, fast, friendly and efficient service I placed an inquiry online. Seana responded immediately and worked with me via text as I was traveling about 45 minutes after work to view the vehicle I placed an inquiry online. Seana responded immediately and worked with me via text as I was traveling about 45 minutes after work to view the vehicle I was interested in. She had the vehicle waiting and met us at the door. She gave a sufficient overview of the vehicle and proceeded with our test drive. I gave her our offer and only having to work with finance for less that 45 minutes they were able to make the numbers work and we were on our way in our new vehicle. I would highly recommend the dealership and Seana as a salesperson. More

To purchase a new car It was great customer service made the process easy and quick. And she's has great customer service and will with anything you need. Go see Mrs.Jones It was great customer service made the process easy and quick. And she's has great customer service and will with anything you need. Go see Mrs.Jones if you need a car. More

Very Pleased With My Experience Everything went smoothly, no complaints at all. The staff were incredibly friendly and accommodating, even stayed late to finish our paperwork. I drov Everything went smoothly, no complaints at all. The staff were incredibly friendly and accommodating, even stayed late to finish our paperwork. I drove away 100% satisfied. More

GARBAGE Went to trade my car in. Got horrible service from a manager. They took my vehicle and hid it from me so I could not leave. Made me feel unwelcome and Went to trade my car in. Got horrible service from a manager. They took my vehicle and hid it from me so I could not leave. Made me feel unwelcome and unimportant! I was told that I was waisting their time. Never will I ever shop there again. More