Eastern Shore Toyota

Great dealership! Seab Campbell was my salesman and he made the experience great! Seab was patient because I couldn't decide what I wanted and he took time to let me dr Seab Campbell was my salesman and he made the experience great! Seab was patient because I couldn't decide what I wanted and he took time to let me drive several cars. Then Seab found an awesome deal on a great car that I didn't think I could afford! If you go, ask for Seab Campbell! More

scare tactics, high pressure sales, scam artist I have gone twice in the past two weeks due to recalls on my Car. The first was the oil usage problem where they seal your car and then you drive for I have gone twice in the past two weeks due to recalls on my Car. The first was the oil usage problem where they seal your car and then you drive for 1100 miles then go back to have it tested. At this time they told me I needed a cabin filter, which I had changed several months ago my self for a few dollars and it would be $58 dollars. I paid around $18 dollars for the one I purchased. I told them no thanks. I returned to have my dash installed 2 weeks later after over 2 years of trying to get it done and was astonished when they said it would take a full day, not to expect it until 6 pm and that if I wanted a car I had to rent one. I decided to wait in the waiting room for a while for the stores to open and while I was there I was truly disgusted with the sales tactics going on around me. I will not go into what they did to others due to their privacy being invaded but I will tell you they were very obviously trying to scare people into having additional work done. After 2 short very few miles driving weeks my car all of a sudden needed a new battery, the power steering line was leaking, filters of all kinds needed changing etc. It amounted to over $700 dollars, I guess they were trying to get their money back for the defective dash, because non of these things had a problem. I asked him for a list of problems and cost, but of course when I got the paperwork nothing about the items was on it. Guess they do not want to put it in writing being it is really not broke. I asked the service agent why if this was so I was not told last visit when I had an oil change and check, he said they probably did a quick oil change. I told him they sure charged me for a full one. I do not like going to drive in oil change places for the reason that they do high pressure sales on unnecessary items, but they have nothing on Eastern Shore Toyota. My husband and myself are both looking for new vehicles, but I can assure this will be the last place on earth I would buy another one. More

Service They did not push you to buy a vehicle and the service was excellent! They helped out so much and everyone there was so nice! I will definitely buy my They did not push you to buy a vehicle and the service was excellent! They helped out so much and everyone there was so nice! I will definitely buy my next vehicle from there also. More

Great service and experience Came to the dealership hesitant about buying a used vehicle. Seab Campbell greeted me right off the bat and made me feel comfortable. Seab helped me f Came to the dealership hesitant about buying a used vehicle. Seab Campbell greeted me right off the bat and made me feel comfortable. Seab helped me find a car that matched my wants and price range. I left happy with my new car, thanks Seab and Eastern Shore Toyota! More

Sales lady was excellent Mrs Lee really knows customer serv She was excellent at explaining everything.Took real good care of me had my radio station on in my new car when I got in. The Office were I did my fin She was excellent at explaining everything.Took real good care of me had my radio station on in my new car when I got in. The Office were I did my final paper work could use some tips in customer service from her. More

Very good experience, fast, friendly and efficient service I placed an inquiry online. Seana responded immediately and worked with me via text as I was traveling about 45 minutes after work to view the vehicle I placed an inquiry online. Seana responded immediately and worked with me via text as I was traveling about 45 minutes after work to view the vehicle I was interested in. She had the vehicle waiting and met us at the door. She gave a sufficient overview of the vehicle and proceeded with our test drive. I gave her our offer and only having to work with finance for less that 45 minutes they were able to make the numbers work and we were on our way in our new vehicle. I would highly recommend the dealership and Seana as a salesperson. More

To purchase a new car It was great customer service made the process easy and quick. And she's has great customer service and will with anything you need. Go see Mrs.Jones It was great customer service made the process easy and quick. And she's has great customer service and will with anything you need. Go see Mrs.Jones if you need a car. More

Very Pleased With My Experience Everything went smoothly, no complaints at all. The staff were incredibly friendly and accommodating, even stayed late to finish our paperwork. I drov Everything went smoothly, no complaints at all. The staff were incredibly friendly and accommodating, even stayed late to finish our paperwork. I drove away 100% satisfied. More

GARBAGE Went to trade my car in. Got horrible service from a manager. They took my vehicle and hid it from me so I could not leave. Made me feel unwelcome and Went to trade my car in. Got horrible service from a manager. They took my vehicle and hid it from me so I could not leave. Made me feel unwelcome and unimportant! I was told that I was waisting their time. Never will I ever shop there again. More

Very poor management. Nothing but a scam and liars. I will never shop here again. I recently made a purchase of a 2010 Nissan Titan at eastern shore Toyota. This was my first truck I have ever bought. A I will never shop here again. I recently made a purchase of a 2010 Nissan Titan at eastern shore Toyota. This was my first truck I have ever bought. After looking at it and taking a test drive I loved it. The first salesman I dealer with stayed on his Facebook the whole time, including the test drive. When he asked if I was interested in buying it that night, he followed it by "I don't think this is the truck for you". Left me speechless. I went to a different salesman to do business. It took them 6 days to finalize my paper work. 6 days. Rediculous. But I patiently waited it out and finally finalized everything. After a week of having it, I found out the heater did not work, after which I was told a 60 point inspection is done on there cars, and a/c and heat is on that check list. So obviously this was not checked. So I go back to them to have them fix it, I was told to return the next day. I returned the next day, and of course "our manager is on vacation for the next week, come back on the following Monday (I went on a Tuesday). The following Monday rolls around and they call again and tell me to come back the next day. So finally after I get to actually talk to them, they told me that they would not fix it at their cost. After arguing with this man and the salesman who sold me the truck, my truck was finally being looked at the next day. That evening, it came to my awareness that the reverse lights did not work, and the windshield leaked to the point the whole headliner was soaked! So now I take it up again to speak to a manager, after 45 minutes, no one had came to speak with me. A 3rd Salesman had to assist me because no one would come and helped me get them to actually look at it in the shop. I was then told they would look at it and take care of everything and put me in a rental truck for the time being. Now after them having it in the shop for 2 days, they mentioned that I may have to pay for it. I have already been told it would be taken care of and did not agree to them putting parts into my truck if I had to pay for it. I was not called on a repair price or anything. So I guess they just assume they can do whatever on people's vehicles and not call the customer to make sure they could do the repair at the price of their work. I am not paying for these repairs for many reasons. 1:I've had this truck less than a month and have had nothing but problems after being told it was inspected 2:obviously these were not checked on there "60 point inspection" which tells me the truck was not checked at all. Eastern shore Toyota is nothing but a scam and a terrible place to do business. I will never do business with them again nor will I ever recommend someone to go there. Worst business EVER. If I had the option to give you 0 stars I would More