Eastern Shore Toyota

Service staff very professional Very pleased with the service staff they are top notch and extremely professional. They go the extra mile to keep you informed at all times. Very pleased with the service staff they are top notch and extremely professional. They go the extra mile to keep you informed at all times. More

Excellent Buying Experience I had been working with Josh Hicks for a few weeks as Eastern Shore had the particular Vehicle I was looking for. I was able to schedule test-drive an I had been working with Josh Hicks for a few weeks as Eastern Shore had the particular Vehicle I was looking for. I was able to schedule test-drive and complete deal in a day which was important as I live 1.5 hours away. Thanks again to Josh for all the help from start to finish. More

Very Poor Experience I found a car on the Internet from Eastern Shore Toyota and contacted them on Thursday, November 8th. We completed all negotiations over the phone an I found a car on the Internet from Eastern Shore Toyota and contacted them on Thursday, November 8th. We completed all negotiations over the phone and I agreed to purchase the vehicle on Friday evening, November 9th. Given that I was outside the area, I had to fly in to complete the purchase and pick up the car. On Saturday morning, November 10th I purchased a one way ticket to Pensacola, Florida arriving in Friday, November 16th. They agreed to pick me up at the airport and take me to the dealer after arrival at the Pensacola Airport. Given that I needed them to hold the car for me, I gave them my credit card number to put a deposit down on the vehicle to hold it for me. Throughout this whole process, I worked directly with Jonathan Howze to complete the transaction and he was very easy to deal with. Much to my surprise, on Monday evening, November 12th, I received an email and phone call from the General Sales Manager, Barry Terranova informing me that the car I agreed to buy had been sold. He stated 'It is unfortunate and a very unique set of circumstances that created this confusion and mistake'. When he and I spoke, he apologized profusely and agreed to refund the cost of my one way airline ticket. It now been about seven weeks and I have not received nor do I expect to receive a refund from Eastern Shore Toyota. Barry Terranova no longer replies to my emails either though initially he had reassuring me that a check would be sent to me. I can not recommend this dealership for Internet sales for people out side the region that are traveling to the dealer. They can not be trusted to hold a car with a deposit to are they trustworthy to follow through on their commitments. Why would you ever tell a customer that you would refund an airline ticket bought on good faith and then not follow through? This is very unprofessional and I can not in good faith recommend this dealer to anyone that has to travel to purchase an automobile. I have no idea if they are better to deal with if you are located in the area but I would be dubious. More

Terrible Financing Department I am based out of Louisiana and was pre-approved for an auto loan from a Louisiana-based credit union. I went to the dealership the Saturday before Ch I am based out of Louisiana and was pre-approved for an auto loan from a Louisiana-based credit union. I went to the dealership the Saturday before Christmas and had no issues with the salesman, who seemed to know more about the out-of-state financing procedure than the financing guy I had to deal with. The man in financing took hours to "figure out" how the dealership was going to be paid for the car even though the loan agent from the credit union explained it to him as clear as day multiple times. He wasn't comfortable waiting until after Christmas to receive the money, so he asked me to sign a "security loan" through the dealership in case he didn't get the money from my credit union which would be null and void once payment was received. When it came time for him to sign the letter of guarantee that afternoon and send it back to the credit union so a check could be sent, this guy went MIA. He printed out the letter of guarantee, gave me a copy, and has not answered any phone call or email since. I had to get someone in a different department to badger the man on Monday to sign and return the paperwork because she was the only person I could get in touch with. Now that payment has been sent, I am trying to contact him to make sure the "security loan" is null and void, but can't even get the operator on the phone. Everyone who works at this facility has a voice-mail box that is full which automatically ends the phone call. I have called over 20 times in the past 3 days and have spoken to 5 people. If you are shopping out of state for a vehicle and pre-approved to finance, I plead you to not go through this dealership. The lifetime warranty and low prices aren't worth being left on the hook for 2 loans and not being able to contact ANYONE who works at this dealership to cancel the second loan or check the status of paperwork/transfer of funds. More

Fake customer service Every car i have purchased new or used has xome with floor mats, but when i bought a 2017 Corolla there were no floor mats. All the other cars had the Every car i have purchased new or used has xome with floor mats, but when i bought a 2017 Corolla there were no floor mats. All the other cars had them in the trunks so i assumed that's were ours where. After we signed all the papers and they detailed the car the mats were no where to be found. They talk continously about their great customer service but they had an inexpensive way to demonstrate it and failing. If they can't be trusted in the small stuff they can't be trusted with the big stuff. Unfortunately i already bought the car. More

parts department deception Purchased a new 2018 Tundra base model with the XP package earlier this year. After being home for a few days and after a rain, I discovered the wiper Purchased a new 2018 Tundra base model with the XP package earlier this year. After being home for a few days and after a rain, I discovered the wiper control switch did not the intermittent function. I am a frequent user of intermittent wipers. Could not believe that in 2018 and for a $38K truck that it did not have them. Went to the parts department to request that it be upgraded to include and asked what it would cost. The parts guy quoted me $1200 saying they would have to replace the wiring harness. Unreasonably expensive and did not pursue. Today I replaced the part myself with an OEM wiper control for $117 and 10 minutes time. Clearly they were not interested in meeting my satisfaction. Would be difficult to ever trust them. More

Salesman Eric Adamson was very personal and professional. Made my truck buying a pleasant experience. Nice dealership very large sales area, I didn't feel b Eric Adamson was very personal and professional. Made my truck buying a pleasant experience. Nice dealership very large sales area, I didn't feel boxed in. More

Black Friday Special Nov 23, 2018 Black Friday Special Nov. 23, 2018 My sister purchased a Toyota from Eastern Shore Toyota and she recommended that I go there and they did me a great Black Friday Special Nov. 23, 2018 My sister purchased a Toyota from Eastern Shore Toyota and she recommended that I go there and they did me a great deal also. I would recommend if you are looking for a new car or truck to go to Eastern Shore Toyota in Daphne, AL. and ask for Clayton Jones he listens and finds the vehicle you are looking for no matter how long it takes him to look. He wants you to be happy and I am. He and Eddie Fagan were great to do business with. More

Great Customer Service Excellent Customer Service Michael Steiner Jr., Assistant Service Manager provided excellent customer service and went above and beyond in assisting Excellent Customer Service Michael Steiner Jr., Assistant Service Manager provided excellent customer service and went above and beyond in assisting me with repairs to my Lexus. More

Great Experience! Purchased our 4th vehicle from Eastern Shore Toyota on Oct. 22, 2018. Dealt with sales consultant, Ed Reese. He was very professional and helpful to Purchased our 4th vehicle from Eastern Shore Toyota on Oct. 22, 2018. Dealt with sales consultant, Ed Reese. He was very professional and helpful to us. Was needing to trade Camry for Rav4 for more ease getting in and out. He made sure we tried several and were completely satisfied with vehicle. Knew we had set amount to spend so he worked to get it approved. Left with our new 2018 RAV4 Limited and very pleased with it and experience. More