Eastern Shore Toyota

Above and Beyond We have just moved to the area and the sales staff went above and beyond what I would have expected. The on point salesman Julies was easy to work wit We have just moved to the area and the sales staff went above and beyond what I would have expected. The on point salesman Julies was easy to work with and delivered our vehicle which was 45 miles away from the dealership. The lease price was outstanding and I will do business with them in three years when the lease is over. More

New car purchase Mack Herrin did a great job for us in purchasing our new vehicle. He made sure we got everything we requested and made the process go smoothly. Reyha Mack Herrin did a great job for us in purchasing our new vehicle. He made sure we got everything we requested and made the process go smoothly. Reyhan Sewer, in finance, was also wonderful to work with. We’ve been loyal Toyota customers for years and we love Eastern Shore! More

Great It was like visiting family. Our salesman, Justin Strait, was very knowledgeable, most courteous and friendly. We left the dealership with smiles on o It was like visiting family. Our salesman, Justin Strait, was very knowledgeable, most courteous and friendly. We left the dealership with smiles on our faces and a nice ride home. The price was right too. More

Dropping the ball Everything was excellent during the purchase process. The salesman and the finance department helped me along with everything I needed to make this a Everything was excellent during the purchase process. The salesman and the finance department helped me along with everything I needed to make this a smooth process. The only issue I have is the after the sale service. No one wants to help you when you run into problems. They screen or avoid your calls or just outright hang up on you. Not good if you want someone to recommend new customers to your company. More

My spouse wanted a hybrid and got he one at eastern My spouse wanted a hybrid and got he one at eastern shore. Clayton Jones was fantastic. Exceeded expectations. Best car we have ever had. We will My spouse wanted a hybrid and got he one at eastern shore. Clayton Jones was fantastic. Exceeded expectations. Best car we have ever had. We will be a repeat customer. More

Great experience at Eastern Shore Toyota! I hate buying cars but Jacob helped make the experience pleasant. He spent a lot of time with me helping me decide exactly what I wanted. Then Mac in finance was cars but Jacob helped make the experience pleasant. He spent a lot of time with me helping me decide exactly what I wanted. Then Mac in finance was great! Thanks guys and I love my Highlander!! More

Very happy with my recent purchase. One small negative is that the vehicle was claimed to have a certain package and it was missing about 25% of the package. This was not added upon request unfortunately so that the vehicle was claimed to have a certain package and it was missing about 25% of the package. This was not added upon request unfortunately so I will have to purchase the rest myself. Other than that, it was a very smooth transaction. More

AUTO BUTLER AND 10,000 MAINTENANCE SERVICEOverall AUTO BUTLER AND 10,000 MAINTENANCE SERVICE Overall excellent customer service. Billy made sure that everything needed for my Highlander, maintenance AUTO BUTLER AND 10,000 MAINTENANCE SERVICE Overall excellent customer service. Billy made sure that everything needed for my Highlander, maintenance wise are done like the way he took good care of our previous car, Sienna. Thank you. More

Finance department misleading! I was told that I would receive 3 options from the lifetime warranty options at no price, but that did not show on my final paperwork. I was charged over $1,600 where as I receive 3 options from the lifetime warranty options at no price, but that did not show on my final paperwork. I was charged over $1,600 where as I could have purchased the entire lifetime warranty for $1200. On the hand my sales Rep. was outstanding! More

Always Way Above Expectations As always, way above expectations and willing to go above and beyond already high levels of customer service. This is why I am a repeat customer and As always, way above expectations and willing to go above and beyond already high levels of customer service. This is why I am a repeat customer and always will be. More