Eastern Shore Toyota

I am writing this review nearly a month after purchasing my vehicle. I went to the dealer on October 14, 2024. To say the sale was easy, smooth, or efficient would be a misrepresentation. The sale was final my vehicle. I went to the dealer on October 14, 2024. To say the sale was easy, smooth, or efficient would be a misrepresentation. The sale was finally "complete" on Thursday, October 17, 2024. I completed a survey on my experience and was honest with my feedback. I received an email from the Sales Manager on October 21, 2024, requesting a call or email back. I sent him an email on October 23, 2024. After fourteen (14) days of no response (November 6, 2024), I sent a follow-up. As of this writing at 8:00 PM CT on November 10, 2024, I have not received a response to either of my emails in any way, shape, or form. That is the reason for this review. I am not here to regale you with the days-long saga of purchasing my car; I am here because of the utter lack of service and, honestly, the disrespect shown by the senior leadership at this dealership. More

I highly recommend salesman Cale at eastern shore enough, I’ve used him for about 6 Toyota purchases now and he always takes good care of me and finds me exactly what I’m looking for. Finance/sales manager C I’ve used him for about 6 Toyota purchases now and he always takes good care of me and finds me exactly what I’m looking for. Finance/sales manager Chase was also great with my last recent purchase, cannot say enough good things about these two guys! More

Dealership was great. It was clean. Everyone was nice. It was a great experience Would recommend to friends and family It was clean. Everyone was nice. It was a great experience Would recommend to friends and family More

Dealt with personnel here last 15-20 yrs. Exceptional Sales and Service. After relocating 4 hours away, I still choose to maintain connection with this dealership. Just purchased a new 202 Exceptional Sales and Service. After relocating 4 hours away, I still choose to maintain connection with this dealership. Just purchased a new 2024 RAV4 from them. More

Nicson was wonderful to work with and I give him 5 stars! The financial guy- not so much. Tried to pressure me and guilt trip me into a warranty package that I repeatedly said I wasn’t interested in. Sai The financial guy- not so much. Tried to pressure me and guilt trip me into a warranty package that I repeatedly said I wasn’t interested in. Said it was a ding against him if I didn’t get it. Looked up a car I had purchased back in 2019 and said I had the package with that one when I know for a fact I didn’t. I knew exactly what I wanted when I walked into the dealership and said I didn’t want any extras. Nicson honored that, the financial man did not. More

We worked with Aaron (Rooster) and he was very helpful, accommodating and patient with us as we had tons of questions. We had an amazing experience - we came home with the vehicle we wanted! Highly recomme accommodating and patient with us as we had tons of questions. We had an amazing experience - we came home with the vehicle we wanted! Highly recommended! More

The first two people we met were friendly and ready to help us. We had a very successful buying experience with Amanda Bosarge. We would definitely ask for her again or call her with questions. Finance w help us. We had a very successful buying experience with Amanda Bosarge. We would definitely ask for her again or call her with questions. Finance went well. The young woman there was quick and was offended by being interrupted at one point and refused to go back to correct a part of the process. More

Frank was so helpful and nice. Wonderful Experience! I Would definitely ask for his help. Wonderful Experience! I Would definitely ask for his help. More

Purchased a 2024 Tacoma from Travis Corley and had a great purchasing experience. He was very patient and not pushy. Will be going back in the near future for new SUV for wife. I have and many Tacoma's great purchasing experience. He was very patient and not pushy. Will be going back in the near future for new SUV for wife. I have and many Tacoma's over the years and was skeptical buying the new model Tacoma but let me say I think it's the best Tacoma yet! The ride,power and comfort are excellent and I have zero buyers remorse. Always trusted Toyota. More

Best Dealership ever. Exceptional customer service and cares beyond the sale. This dealership will be a long term relationship. Exceptional customer service and cares beyond the sale. This dealership will be a long term relationship. More