Eastchester Chrysler Jeep Dodge Ram - Service Center

DISRESPECTFUL I'm 26 years old, Latina women with an 8 year old child and expecting. On 06/30/2014 I bought a car in the Eastchester Chrysler Jeep Dodge paying 676. I'm 26 years old, Latina women with an 8 year old child and expecting. On 06/30/2014 I bought a car in the Eastchester Chrysler Jeep Dodge paying 676.52 a month. My vehicle is a 2012 dodge Durango R/T in the pass month I've been taking in my vehicle in for the same thing which is the BRAKE senor showing the 1st time I took it in for this issue the adviser Brandon J. Ordonez stated my brake pump was messed up and needed to be fixed. My husband Eduardo Rodriguez and I had agreed to the fix which cost us a deductible of $100.00. That same day when I was picked up from my job (by my husband) when I went to open the trunk, it was having difficulties opening (it wouldn’t open for anything); I work till 5pm so by the time I called to speak the adviser Brandon J. Ordonez the service department was already closed. So since it was a weekend we had to wait till Monday to take the vehicle back, that same weekend Saturday my break sensor shows up again so when Monday came my husband took the vehicle back to Eastchester Chrysler Jeep Dodge service department where he explain to the same adviser Brandon J. Ordonez the issue and Brandon had stated that “we had to wait for the oil to circulate in the brake pump key”, and as for my trunk I was told they did not do anything to do with it and in order to fix it I would have to pay $100.00 deductible, due to it being a new clam. At this point I was highly upset due to the fact these people where the last department to touch my vehicle and something went wrong. After speaking to Brandon’s boss I was told that they will check what the issue is. I then receive a call from my husband stating that maybe due to the snow over the weekend it could have pushed my bumper up, which then caused it to give an error. That day I didn’t have to pay any deductible. On Monday after 5 pm when my husband picked me up from work my driver seat wasn’t working instead of it moving front and back it was moving side to side, In order for my car to be checked that Monday someone had to drive it inside for the tech or if they had to run any diagnostics. Since It was already late we had no choice but to wait for Tuesday which I was still having an issue with the break sensor going off. When my husband took in the vehicle back in on Tuesday he was advised by Brandon J Ordonez again and he explains to Brandon the issue with the seat and the brake sensor coming on and off. This time there was a broken cable underneath my seat according to them once again they didn’t have anything to do with this and I was told that my warranty covers it but I needed to pay my deductible of $100.00 due to it being another claim, I was also told that as far as for my brake sensor I will have to bring the vehicle in when the light is on. I called my extended warranty (carchex) to see if they can accommodate the deductible due to the vehicle being there since Friday for different things, but according to them they couldn’t do anything due to it being a new claim. The deductible of $100.00 was paid to the Eastchester Chrysler Jeep Dodge services department. That same week my brake sensor goes back on while driving in the 684 highway, sprain brook, and Hutchinson pkwy 60 miles going and coming which is 120 miles in total along with my 8 year old son in the car. That week I called Brandon and told him about my issue (the brake sensor) he told me the same thing, he stated I will have to bring in the vehicle in while the brake sensor is on. That same week my husband took the car in due to the brake sensor and when braking it’s a little ruff, they diagnostic the vehicle but didn’t find anything, and dismissed it and told me that I will have to come back while the sensor is on, I was also told that Brandon stated he test drove my car to see if the sensor goes on, but didn’t. The next couple of days my mother takes the vehicle in for the same thing and they still didn’t find anything, and the sensor was on. On 02/26/2016 my husband take the car back due to brake sensor, oil change, and the brakes was making a weird noise when coming to a stop. When he takes it in all of a sudden they find that the car had a recall since 2014, brake booster, front rotors, and front pads, everything I’ve been taking the vehicle in for. So I’ve been taking my vehicle in and out for the pass month in a half and they couldn’t find anything wrong with it and in the mean time I’m here driving 120 mile each day Monday through Friday with my 8 year old child putting us a risk due to a services department neglects. That same day Friday I got my car back and on my way home with my 8 year old son, my 1year old niece, my 9 year old nephew, unborn child and husband Eduardo Rodriguez my car started to show the battery light sensor and the alarm for the vehicle was flashing on and off. As I was paying attention to this I notice that the car was smoking from the front but she on a road on my way to the bank I thought it was the dirt or the muffler, but then when I came to a complete stop at a stop sign I notice the smoke again I was 1 minute away from the bank when we pulled in it looked like I was in a airplane with so much smoke and oil everywhere on my vehicle transmission, horn, computer box, etc. I also notice that my car had zip ties on the wires going to the motor which that was never there. I called to the dealership and spoke with Maritza for the receptionist and explained to her what happened It was already 7pm, she stated she noted in the account what happened. I had to call my car insurance for road side assistant and get the vehicle towed to Bill Volts Chrysler Jeep Dodge dealership which was 13 miles from where I was. I had to call a family friend who I paid out of pocket 70$ for her to pick me up along with my family and my groceries. On Saturday I called the Eastchester Chrysler Jeep Dodge dealership since the service department was the last person to touch my vehicle and once I asked for Brian Dennis which is the owner I was told I couldn’t speak to him or leave him a voicemail, which I have on record. I then was transfer to Booby Erickson ext and left a voicemail. After that called I placed another call to the same number to speak to a manager in the service department, which then no one answered, I then called blocking my number and they answered and transferred me to front desk located in the services department, I was told that on Saturday there is no real manager to attend so I had no choice but to speak to someone else about this matter at this point I must of called about 10 to 15 times when I finally spoke to a young lady name Judith whom help and had the manager call me whom name is bobby. I spoke to bobby around 1:00 pm and he stated once I have the diagnosis from Bill volts dealer to have them email him the information. It’s now Monday and I was told my car needs new water pumps and step belt so a full diagnosis can be made. I then went to the dealer to speak to bobby myself but come to find out I was told I can’t speak to him I ended up speaking to a gentle name Jessie F (sales manager) who was a complete jerk was not professional at all and keep yelling at me as if I was a child, then we was speaking to Jessie F and Brandon (services department adviser) who keep cursing at my husband!!! On Tuesday I get a phone call from Bobby Erickson stating that every time you punch in any vehicle information on the computer its gives you information including recalls. So I don’t know why Jessie F was stating it doesn’t do so etc. I just feel like no one wants to help and it isn’t far. I would like to speak to the owner about this matter and show him what happens in his business especially the people he hires as managers. The owners name is Brian Dennis. More

scam artists!! do not go there!!! We purchased an audi 2008 Last year and it has been nothing but problems. 1 month after the sale the car had problems so we brang it in for "free warr We purchased an audi 2008 Last year and it has been nothing but problems. 1 month after the sale the car had problems so we brang it in for "free warranty" so they can check it and was told it was $125 just to leave the car. When we picked up the car they changed a lightbulb and fixed a slow leak and the bill was $250. We asked our sales rep Joe to see how he can help and he said there was nothing he can do. 2 months later we need to have the fuel pump replaced which out us back $500. 2 months after that coolant hose needed to be changed and that was $250. We even went into the dealership to try to get another car but they weren't offering anything. Today we went in for a "free inspection" and when they came out with the car, they stated all these issues that was going to cost $1100. We said at that time we will not leave it, give us the car back. We'll when the car came out it sputtered and then died. The mechanic had to come and give it a boost. They had the car under an hour and now the car wouldn't start. They gave the car a boost and it started but still sounded funny. Sean said he was the manager on duty and His managers name is Glenn and not available. I had to call the police to make a report because they were trying to say the car was like that upon arrival, which is not true. I am also filing a report with BBB to report this horrible business. Please stay away, do not even go onto this shady business!! More

never again I leased a 2015 Chrysler 200c from  here. Worst decision in my life. The car broke down on me more then 10 times . They gave the worst rental every . I leased a 2015 Chrysler 200c from  here. Worst decision in my life. The car broke down on me more then 10 times . They gave the worst rental every . they don't want to give me my money back even though  they sold me a lemon . I would never recommend anyone to go there in my life . Nobody never have answer its always call Chrysler. For the note my vehicle in the shop once again unbelievable. More

Rejected service with bad brakes Today my 69 year old mother went to your service dept.clearly stating her brakes were not properly coming to a halt.She was told by a gentleman named Today my 69 year old mother went to your service dept.clearly stating her brakes were not properly coming to a halt.She was told by a gentleman named Jose she would have to make an appt. & it could be two to three days before her vehicle could be reviewed.I could understand the refusal if it was based on a basic need but this was a brake issue.Quite obvious a road hazard jeopardizing my mothers safety!Outraged that my mom was sent on her way,I called requesting to speak to the service Mgr.a women by the name of Chassidy answered i briefly explained the occurrence & she told me to have my mom return.(Thank you Chassidy!)The vehicle was purchased at your dealership & this is how you brush off a safety issue on your own customer?It is obvious Jose shows no consideration for your customers & there well being!To top it off they provided her with a ride home called when her vehicle was ready but could not offer her a return ride to the dealership.I can say only one thing this is truly the poorest customer service & the worse experience ever!!! More

Worst Customer Service of My Life This dealer needs a major shake down. So disappointed. Please do not waste your time here. They do not return calls and are very unprofessional. I br This dealer needs a major shake down. So disappointed. Please do not waste your time here. They do not return calls and are very unprofessional. I brought a brand new Wrangler on Monday March 2nd 2015 and it broke down on Wednesday. It took more than week for me to get the vehicle back only to be told it was bad gas. After weeks or arguing it was not a gas issue they admitted that they had to repair the transmission, change the gas pump, fix loose wire and totally Integrated Power Module. I was not given an invoice with the print out of the repairs, I believe this was deliberate to hid the paper trail of the repairs. I would not recommend this dealer to an enemy much less a friend. Each time I took the vehicle in for repair it took at least a week to get a response. Now jeep only wants to trade-in and not buy-back the vehicle which they appraised it for $29K after a month and I paid $36K, how convenient. Now they want me to take a lower model vehicle after they give me back less that half the depreciation value, even though I have lost numerous days from work. Buying the vehicle is ok, just try to get it serviced or repaired. More

Paid for Oli Cange and it was not Changed I had two flat tires that they took two days to fix. Since they were going to keep it for so long I asked for an oil Change which I knew would be due I had two flat tires that they took two days to fix. Since they were going to keep it for so long I asked for an oil Change which I knew would be due soon. One week later my car is signaling me that I need an oil change. When I check the oil in my car was never canged. Not satisfied at all More