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Eastchester Chrysler Jeep Dodge Ram - Service Center
Bronx, NY
3,667 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,667 Reviews of Eastchester Chrysler Jeep Dodge Ram - Service Center
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October 30, 2014
to the service deparment The sales department is pretty good. They guys are nice and very helpful. The service department is terrible. Avoid the service department, they don The sales department is pretty good. They guys are nice and very helpful. The service department is terrible. Avoid the service department, they don't care. Not good customer service there More
by jose2229
Employees Worked With
the service department
October 27, 2014
Great Service! I brought my vehicle from this dealership and I have to honestly say that I can't complain about the service I get. I went to the service department a I brought my vehicle from this dealership and I have to honestly say that I can't complain about the service I get. I went to the service department and was helped by Miguel Hernandez. He was courteous and professional. He listened to my concerns and was quick to get my car in and let me know what the problem was. Mr. Hernandez also kept me updated on the progress of service. I will happily bring my car back there for service anytime. More
by serena.vaughan
Employees Worked With
Miguel Hernandez
April 03, 2014
I came here to get an oil change. i ended up looking around the showroom to kill some time. Ernest Clarke came over and introduced himself. He was very polite and respectful and even answered all my que around the showroom to kill some time. Ernest Clarke came over and introduced himself. He was very polite and respectful and even answered all my questions. I will definitely be buying my next vehicle here & I recommend Eastchester Chrysler to anyone that appreciates professionalism and courtesy . More
by sangeeta
April 01, 2014
Service Center Took my 2012 Town & Country for service yesterday. Paul was my service advisor and Dave worked on my vehicle. Paul kept me informed on the work that w Took my 2012 Town & Country for service yesterday. Paul was my service advisor and Dave worked on my vehicle. Paul kept me informed on the work that was being done and I had my vehicle work completed with a complimentary oil change within three hours. As usual I was satisfied with the service provided. More
by serena.vaughan
Employees Worked With
Paul Rowe
March 17, 2014
I had my 2013 Dodge Charger SRT8 serviced at this location and it was a pleasant experience. I give special thanks to Paul Rowe for his excellent service and for showing genuine concern with my needs location and it was a pleasant experience. I give special thanks to Paul Rowe for his excellent service and for showing genuine concern with my needs and worries. He worked diligently to make sure I was satisfied. If you ever have any service needs make sure to stop by and ask for Paul. More
by spymax80
Employees Worked With
Paul Rowe
January 03, 2014
I lease my 2012 ram from this dealer. Took it there for oil change and inspection. A black smudge mark was left on the inside interior of my ram. Also my spare jack and tool was used and left on the back f oil change and inspection. A black smudge mark was left on the inside interior of my ram. Also my spare jack and tool was used and left on the back floor of vehicle. I tryed and made 20 calls or more to Donovan and Hubert to resolve this issue. And was given their voicemail on many occasions. I eventually contacted the lease company, who then connected me with corporate. I was then told to return to the dealership and they will remove the stain. Which costs me time from work ,tolls and gas being that I live in brooklyn. I recommend no to deal with this dealership it's not worth the headache. My last vehicle was a jeep Cherokee and now I'm in a ram 1500 crew cab. When my lease is up I will end my relationship the dodge,jeep Chrysler dealership. Never again, they are the worst . You never know until your already committed in a lease or finance contract . Be ware the service department is full of it More
by mrhunter001
August 01, 2013
I have dealt with this dealership (under previous mgmt.) and was not pleased with the sales dept. or mgmt. I always had an excellent experience dealing with the service dept and so I returned for my regul and was not pleased with the sales dept. or mgmt. I always had an excellent experience dealing with the service dept and so I returned for my regular service/parts needs. I received an email (they are good about sending them - not too many & they alert you to deals) advertising a summer sale on a preventive maintenance service. I was in the area and walked in to schedule an appt. While there I asked to see a dealer. One of the GMs (a super guy named Barry) lead me to Robert LaRosa. I left today with a new vehicle and am glad for the experience. This current management and sales and (as always) service team was really wonderful. Don (Service) - Personable, attentive and knowledgeable. George (Service) - Personable and GREAT eye for detail. Bobby Erickson (Finance)- Took an extra step to help close the deal and was knowledgeable. Barry (Mgmt) - On a hurt foot - did a lot of 'running' to assist where needed. Robert LaRosa (Sales) - Upfront and thorough. Personable and attentive. Clearly works hard to seal a deal for his customers. Thanks guys. More
by tdadams
Employees Worked With
Don & George (Service Dept), Robert Larosa, Bobby Erickson
August 01, 2013
BUYER BEWARE!!! I had a dealer installed part that was BUYER BEWARE!!! I had a dealer installed part that was not working they would not refund the money for the part even after me explaining my case in BUYER BEWARE!!! I had a dealer installed part that was not working they would not refund the money for the part even after me explaining my case in person and even in writing. All of the amazing reviews you see on this site are because they get you to go write the review right after you get the car so sure you are happy. Who would complain when there is no problem? I am sure if you check in with any of those who put up 5 stars and have had to deal with Eastchester to fix a problem I am sure they will tell you a different story. BUYER BEWARE!!!! I can prove what I am saying. Just check with the Better Business Bureau use the link http://www.bbb.org/new-york-city/business-reviews/automobile-dealers-imported-cars/b-z-auto-enterprises-llc-in-bronx-ny-120602 More
by docshp
Employees Worked With
Management
April 13, 2013
Be aware! They are only nice to you when they need to sell. After I purchased my truck from them I asked them several time to fax or mail service records on the services that they have done on the vehicl sell. After I purchased my truck from them I asked them several time to fax or mail service records on the services that they have done on the vehicle. All the personal is very rude on the phone. Very hard to get hold of anybody. They all say that they are too busy right now to help me. Mr. Khan promised to fax me the records. It's been 2 days now. Still no fax! Very poor customer service! But they were all so nice to me before I purchased the vehicle from them. More
by taxist2004
Employees Worked With
Rick Rogers
