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Eastchester Certified Motors

Eastchester, NY

4.2
111 Reviews
We provide a vast selection of used vehicles, exceptional car care and customer service with a smile! We are committed to providing amazing customer experiences. Our team is here to support you throughout your shopping process, don't hesitate to reach out!
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541 White Plains Road

Eastchester, NY

10709

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Showing 111 reviews

October 27, 2023

STAY AWAY FRON THIS DEALER! !!! I tried to make a purchase from them and they lied and ignored my calls while I had a 700 plus credit score and a 5k down-payment. When I filled o More

by Tayon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sara Ali, Julio Grullon
October 26, 2023

Julio was a pleasure to work with, was an amazing multitasker and was still able to be attentive to the task at hand! I will deff be returning in the future ! More

by Ryan Boddie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Indy S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sosa, Sara Ali, Julio Grullon
October 14, 2023

Terrible. They used bait and switch tactics. Reported to FTC. Confirmed price twice before I drove there and when I arrived. They kept me there 4 hours. At More

by Sfreedman31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Indy S
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrain Fournier, Sara Ali
Oct 14, 2023 -

Sfreedman31 responded

I'm aware you're not a lender. However you require that customers use the bank you work with. When I walked in your staff said they could get me a 4.5% rate with the required bank. Then after 4 hours the rate suddenly jumped to 11.1%. Your website states that customers must use your preferred bank, and the astronomical jump in rate was only revealed to me after a significant investment of time was put in. In addition, the car was advertised on Carguru.com for 6K less than what it turned out to be at the end of the process. In addition, Indiana stated the powertrain warranty was a mandatory cost yet I was never given any information on what it was or how to get in touch with the company. This is why I filed a complaint with the Federal Trade Commission and the NY State Attorney's Office. Given the many other negative reviews I found of your dealership after purchasing the vehicle, it is clear that this is an ongoing practice with Eastchester. It's not just me.

Oct 14, 2023 -

Eastchester Certified Motors responded

We are not a lender we off you different finance options due to your credit we gave you the best terms and there are no pre payment penalties we are transparent but aren’t a bank !!!!!!!

October 05, 2023

Stay away from this dealer. I bought a vehicle and was promised that a parts for the vehicle was going to be ordered. I texted the sells guy no response, I called 2 days later More

by diana_ramos79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Efrain Fournier, Julio Grullon
October 04, 2023

Worst after sale service I had the issue from the beginning in the vehicle. They said they were going to fix it but they don’t even care. More

by MrAxq
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Indy S
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrain Fournier, Sara Ali
August 31, 2023

Very fast and great service, I’m very happy with my new car thank you so much More

by Talitamultini
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Mukadam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2023

Came into the dealership hesitant and defensive as any woman would. Met Jay on the walk in and we got right down to business. He asked me the usual questions about what I’m comfortable with financially an More

by MKT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Gathers
July 22, 2023

Our experience was exceptional. Mr. Jay was wonderful. He explained everything to us. We are pleased with everything. Mr. Jay thank you for everything. More

by Princess
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Gathers
July 08, 2023

Nos encanto la atención del Señor Julio. Estamos muy contestos con nuestro nuevo auto. Muchas gracias 👏👏 More

by Ks.orellana0708
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Grullon
June 23, 2023

Julio “Mr make it happen” made the experience at Eastchester Certified amazing. Coming from Connecticut I was unaware of certain things going with a car listing I was interested in and Julio did eve More

by Will
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Indy S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Grullon
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