East Tennessee Ford - Service Center

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I made an appointment with the service department to have my vehicle serviced. The appointment was for 11:00 AM. The car was dropped off at 10:00 AM. I stopped by about 3:00 PM in the afternoon and was to my vehicle serviced. The appointment was for 11:00 AM. The car was dropped off at 10:00 AM. I stopped by about 3:00 PM in the afternoon and was told that the oil change and tire rotation was completed ant the electrical problem was being worked on at that time. I received a call from the service department at 5:00 PM to say that the vehicle servicing was completed. The service overall was great but the time to complete the service was a bit too long since I made an appointment. More

Service Department is very knowledgeable and works on the truck very quickly! Super friendly and explains what needs to be done. truck very quickly! Super friendly and explains what needs to be done. More

Dropped in for an unexpected issue. The service dept took care of me and repaired it within a short period of time The service dept took care of me and repaired it within a short period of time More

A pleasant experience. The staff was kind and friendly. They were also very knowledgeable and provided me with a statement telling what they had done to my Bronco Sport. The staff was kind and friendly. They were also very knowledgeable and provided me with a statement telling what they had done to my Bronco Sport. More

Austin was very friendly and helpful. He was probably the nicest service person I’ve dealt with at this location. I would highly recommend him He was probably the nicest service person I’ve dealt with at this location. I would highly recommend him More

My service was fast and efficient. William my service representative went over my vehicle check-up throughly and asked if there were any questions or concerns. William my service representative went over my vehicle check-up throughly and asked if there were any questions or concerns. More

Serviced in fairly reasonable time. Not happy issue with car wasn’t addressed and hasn’t been fixed in years. Not happy issue with car wasn’t addressed and hasn’t been fixed in years. More

For eight years, ETF service department has provided dependable, worry-free service for my vehicles. Never had to return vehicle for any failures to do what was requested or because of any workmanship dependable, worry-free service for my vehicles. Never had to return vehicle for any failures to do what was requested or because of any workmanship screwups. Cost comparable to other places. Also purchased three new cars over the 8 years. No issues. More

The service dept is always awesome and quick. We were in and out in just a little while. Will is always great and easy to work with We were in and out in just a little while. Will is always great and easy to work with More