East Tennessee Ford - Service Center

Customer Service is great from front end to service. Shout out to Michael, who transported me multiple times, and to Will in Service that didn't stop looking until the issue with my truck was resolved. Shout out to Michael, who transported me multiple times, and to Will in Service that didn't stop looking until the issue with my truck was resolved. More

Thomas was nothing but A HELP. HE WAS POLITE & HELPFUL. HE HAD RHE JOB DONE IN AN HOUR!!! GOOD MA....HOPE YOU R PAYING HIM ENOUGJ FOR HIM TO STAY ON BOARD!!! HE WAS POLITE & HELPFUL. HE HAD RHE JOB DONE IN AN HOUR!!! GOOD MA....HOPE YOU R PAYING HIM ENOUGJ FOR HIM TO STAY ON BOARD!!! More

Everyone I came in contact was very friendly and professional. The waiting room was very comfortable! professional. The waiting room was very comfortable! More

Had a problem and arrived without an appointment and was taken care of with compassion. taken care of with compassion. More

We have always had great experiences with this dealerships service department. It is easy to get an appointment. Service is completed in the stated time frame, and the prices are reasonable. dealerships service department. It is easy to get an appointment. Service is completed in the stated time frame, and the prices are reasonable. More

Everything when very smoothly! Thomas explained everything. He even laughed with us regarding Dora the Explorer’s quirks! Thomas explained everything. He even laughed with us regarding Dora the Explorer’s quirks! More

Advisor kept me informed throughout the time my vehicle was being serviced. Very pleased with the service I was given. was being serviced. Very pleased with the service I was given. More

The service department is one of the best around. Always courteous and friendly. Epitomizes the saying of service with a smile. Kept me fully informed. If parts needed to be ordered, We would mak Always courteous and friendly. Epitomizes the saying of service with a smile. Kept me fully informed. If parts needed to be ordered, We would make a follow-up appointment when they arrived within a day or two. More

$300/hrs labor is outrageous repair should not have taken 2+ hrs to complete in my estimate for splicing 4 wires. 2+ hrs to complete in my estimate for splicing 4 wires. More

I was very pleased with the friendly technicians and service that I received at East Tn Ford! service that I received at East Tn Ford! More