Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
East Tennessee Ford
Crossville, TN
119 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews By Type
Showing 119 reviews
April 18, 2026
I do not leave reviews lightly, and I do not take vehicle repair lightly. When I am spending nearly a month’s pay to repair my vehicle, the bar is extremely high for both customer service and technical knowl repair lightly. When I am spending nearly a month’s pay to repair my vehicle, the bar is extremely high for both customer service and technical knowledge. I would gladly pay more for truly great service, but with East Tennessee Ford, I did not have to. I do not regret my choice and feel that it was money well spent. The Service Department at East Tennessee Ford exceeded every expectation we had. Thomas Williams, our Service Advisor, was outstanding. He was honest, reliable, and truly professional from start to finish. Melissa in the Warranty Department went to bat for us against one of the worst service contracts out there, Endurance, which was not purchased from this dealership, and for good reason. She fought hard to make sure we were taken care of, and that kind of advocacy is rare. Service Manager Doug clearly runs a top notch operation, and Jimmy made the pickup process smooth and easy. Every technician involved deserves recognition as well. Our 14 year old Focus now drives like it is brand new. The turnaround time was incredible. The vehicle was fully diagnosed in just one day, despite needing three major repairs, tires, and several overdue critical maintenance services. Even more impressive, the cost was very reasonable and comparable to independent shops, while still providing true dealership level expertise and service without the typical markup. As a woman with extensive professional experience in the automotive industry, both in dealership service departments and at the corporate level for a major manufacturer, I can confidently say this. I was treated with respect, communicated with clearly, and never once talked down to or dismissed. That alone sets this team apart from many others. This was our first time with this dealership, but we are far from new to working with service departments, and this was without question one of the best experiences we have ever had. I am more than willing to put my personal and professional reputation behind recommending this service department to anyone. They have earned a customer for life. More
by Shauna Hines
Employees Worked With
Other Employees :
Thomas Williams, Melissa in Warranty, all technicians
March 05, 2026
I was very satisfied with the service provided by Ocean Honda. They provided me a loaner car, which was very convenient. Honda. They provided me a loaner car, which was very convenient. More
by kedwards
Verified CustomerEmployees Worked With
October 03, 2025
Excellent service, good customer service, excellent salespeople, good experience , shortly wearing time to process everything salespeople, good experience , shortly wearing time to process everything More
by zunildavillalona15
September 21, 2025
We came in expecting a fight and my sales man was Tylor and I kinda felt comfortable, he listened showed I the models we were interested in and left with what I felt was a fair dealer for us both, we had f and I kinda felt comfortable, he listened showed I the models we were interested in and left with what I felt was a fair dealer for us both, we had factory recalls which I expected with the amount of tech and were taken care of immediately. Very happy with the sales, financing and service. I would highly recommend Tylor and the service department. More
by Paizano
Employees Worked With
Tylor
July 11, 2025
Requested work completed correctly the first time I Thank You Will and the Service department team I will definitely recommend this Dealership You Will and the Service department team I will definitely recommend this Dealership More
by PRWTRAVEL
July 03, 2025
will Harvey is a great service tech. He is always friendly and is really concrned with the customer He is always friendly and is really concrned with the customer More
by EDWARDZUBAL
Employees Worked With
June 29, 2025
They always treat us like family and take care of our vehicles as if it was their own vehicles as if it was their own More
by zimiweb1
Employees Worked With
