East Syracuse Chevrolet

POOR CUSTOMER SERVICE I bought my car here three years ago their CUSTOMER SERVICE STINKS !! Except for my sales person Everyone else Stunk the condition they tried to get m I bought my car here three years ago their CUSTOMER SERVICE STINKS !! Except for my sales person Everyone else Stunk the condition they tried to get me to leave the lot! The treatment from their financing guy is AWFUL!! They tried to contact me for oil changes , they kept calling so finally I called back. I told the woman the horrible experience I had from the beginning and that I would only be doing services required for my bumper to bumper warranty. She asked if I wanted to be contacted by the "higher ups" to tell them of my experience, I said sure. Guess what? NO FOLLOW UP! Not surprised. I will never do business with them again and tell everyone and anyone to NEVER GET A CAR FROM THEM!!!! EVER Then their service department tried to charge me 100 dollars even though I had the warranty...I paid extra for! I called Buick and told them they said they should not be charging me!!! Watch out they Will try to take advantage if you don't know better!!!! More

Buyer beware. Find another dealership. Way too much time negotiating to buy a vehicle here and then they try to hold you to stipulations to get the deal. Financing is shady. Get your best rate before buying negotiating to buy a vehicle here and then they try to hold you to stipulations to get the deal. Financing is shady. Get your best rate before buying because they withhold the best rates so they can basically force you into protection packages and warranties to get a better rate. Very unethical practices at this dealership. They lost out on the sale of two vehicles to me because of this. More

If I could put a zero rating for their service, I would! Had my car in for a service quote. To repair exhaust, leak in gas tank was $4.000 and that did not include the electric problem in the rear defroster Had my car in for a service quote. To repair exhaust, leak in gas tank was $4.000 and that did not include the electric problem in the rear defroster & rear wiper. Took it to Big 4. They fixed everything, including adding new rear defroster motor, alignment, ball bearing joint ( which East Syr. Performance missed for under $1,700!!!! Performance wanted me to not fix my car and buy one from them. I hate car payments as we all do. Glad Big 4 gave me my car back and runs like new again. Take my word for it... go to Big 4 ask for Adam or Beau. They will have our family’s business from now on! More

They don't care or accomodate once the sale is done Worst service center ever....... do not accommodate and fit you in if it's a possible unsafe issue. Will never buy or deal with them again, I truly th Worst service center ever....... do not accommodate and fit you in if it's a possible unsafe issue. Will never buy or deal with them again, I truly thought they were great and not. The one sales guy was wonderful but downhill after that. Service doesn't even completely write down what you going in for, I called to verify my appointment and they didn't have down the MAIN reason I was going in!!!!! This happened three months ago also and when I mentioned my other issue the service tech didn't even complete the job - fixed 1 out 4. BE CARFUL they don't care, and really don't listen and rude! More

Great Customer Service! I recently bought a pre-owned vehicle from East Syracuse Chevrolet and had a great experience!! Everyone I interacted with was kind and demonstrated f I recently bought a pre-owned vehicle from East Syracuse Chevrolet and had a great experience!! Everyone I interacted with was kind and demonstrated fantastic customer service. I will be sending everyone I know to East Syracuse Chevy!! More

Fast and kind I had my oil changed and tires rotated and the girl who helped me was super nice! Thank you for servicing my vehicle ready so efficiently. I had my oil changed and tires rotated and the girl who helped me was super nice! Thank you for servicing my vehicle ready so efficiently. More

it was a very professional and friendly. me on and told me to shut the engine off. Low oil. Five times in less than 24 hours the car cut off while I was driving. Twice on rt. 81 and rt 690. A me on and told me to shut the engine off. Low oil. Five times in less than 24 hours the car cut off while I was driving. Twice on rt. 81 and rt 690. Almost causing an accident. More

Unprofessional So I financed my vehicle with East Syracuse Chevrolet and thought I would get some sort of customer loyalty discount, I did not. I needed a few things So I financed my vehicle with East Syracuse Chevrolet and thought I would get some sort of customer loyalty discount, I did not. I needed a few things taken care of with my vehicle. I was told after I dropped it off that I would get a call later on that day to receive information on condition and how long it would take. I dropped my vehicle off at 1:30pm and did NOT get a call back, I left a message and still no reply. Paul lost my information and called the wrong number (unprofessional and unorganized). It wasn't until the next day I finally got a status, I had to speak with someone else to get a hold of Paul and that was a headache in itself. I would NOT suggest servicing your vehicle here, they do NOT have my trust. More

Does not stand behind product I bought a brand new 2016 Chevy dump truck from Tom Shellcross at East Syracuse Chevrolet, and they have not stood behind it at All! John Sloan and Bu I bought a brand new 2016 Chevy dump truck from Tom Shellcross at East Syracuse Chevrolet, and they have not stood behind it at All! John Sloan and Buzz Barr do anything they can to avoid doing warranty work on it and then charge diagnostic fees after leading me to believe that everything was under warranty. They do not stand behind their product at all! If you want good service go anywhere else , I've never had a dealership treat me so poorly! More

My Body Shop Experience Although my corvette repair was not done as fast as I wanted, I was so pleasantly surprised yesterday that the repairs were done, the cost was so reas Although my corvette repair was not done as fast as I wanted, I was so pleasantly surprised yesterday that the repairs were done, the cost was so reasonable , and they vacuumed the carpets, cleaned the inside of the windows and washed the outside. I am so pleased with the service I received from Kenny and would like to thank the fellas that did the stuff I just described. I"m very pleased with the adjustment made to the passenger door. Thank youall again! More