East Syracuse Chevrolet

I have made 3 attempts to talk to management no one has returned my calls. First when the tires where rotated the removed the nitrogen and replaced with air without consulting with me. Secondly and returned my calls. First when the tires where rotated the removed the nitrogen and replaced with air without consulting with me. Secondly and most importantly when I picked up my 2020 3500 Texas Edition LTZ Silverado it from getting the oil changed it smelled as someone smoked in it.? I spoke with a manager they said they would detail it for me. Nothing happened and my calls were ignored. More

This was my first leasing experience. I was fortunate enough to have Don Mitchell as my sales person. I had a ton of questions, and Don could not have been more informative. From my trade in to deliver enough to have Don Mitchell as my sales person. I had a ton of questions, and Don could not have been more informative. From my trade in to delivery, Don made me feel at ease throughout the process. I took several cards to hand out to friends and family looking for new rides. Thanks Don. More

We were in need of a vehicle for our son to use while in school. We had Don Mitchell as our sales representative and felt very comfortable working with him. We followed him here from his previous employer a school. We had Don Mitchell as our sales representative and felt very comfortable working with him. We followed him here from his previous employer and are very happy with the sales experience we had at East Syracuse Chevrolet. We did not feel pressured or coerced into any decisions (we did at other dealerships…) and Don worked to find us the perfect vehicle for our needs. We also worked with Joe Russell on the finance side of things and had a good experience there as well. Very happy with our decision to buy at East Syracuse Chevy!! Bob & Kim S. More

They completed my work in a timely manor and did an excellent job. My salesman Mike Zappala set up my appointment for me and the manger of service Jason Barbuto greeted me and assured me my work would excellent job. My salesman Mike Zappala set up my appointment for me and the manger of service Jason Barbuto greeted me and assured me my work would be completed quickly and correctly, More

Buyer beware! Service after the sale is not important to this dealership. Within 30 days buying a used 2019 Chevy van with only 11,000 miles on it, the check engine light came on. I had a local chevy dealer this dealership. Within 30 days buying a used 2019 Chevy van with only 11,000 miles on it, the check engine light came on. I had a local chevy dealership look it over to find the problem. The result was a chewed up wire harness that was considered not under warranty and the cost to repair was $600. At this point I informed the salesman and sales manager of the problem. The solution that was provided to me was to have the local dealership do the repair and that I would be reimbursed by chevrolet or the dealership themselves. Well, 30 plus days later I'm still waiting for my money and the dealership is now ignoring me. Their word is not their bond! More

POOR CUSTOMER SERVICE I bought my car here three years ago their CUSTOMER SERVICE STINKS !! Except for my sales person Everyone else Stunk the condition they tried to get m I bought my car here three years ago their CUSTOMER SERVICE STINKS !! Except for my sales person Everyone else Stunk the condition they tried to get me to leave the lot! The treatment from their financing guy is AWFUL!! They tried to contact me for oil changes , they kept calling so finally I called back. I told the woman the horrible experience I had from the beginning and that I would only be doing services required for my bumper to bumper warranty. She asked if I wanted to be contacted by the "higher ups" to tell them of my experience, I said sure. Guess what? NO FOLLOW UP! Not surprised. I will never do business with them again and tell everyone and anyone to NEVER GET A CAR FROM THEM!!!! EVER Then their service department tried to charge me 100 dollars even though I had the warranty...I paid extra for! I called Buick and told them they said they should not be charging me!!! Watch out they Will try to take advantage if you don't know better!!!! More

Buyer beware. Find another dealership. Way too much time negotiating to buy a vehicle here and then they try to hold you to stipulations to get the deal. Financing is shady. Get your best rate before buying negotiating to buy a vehicle here and then they try to hold you to stipulations to get the deal. Financing is shady. Get your best rate before buying because they withhold the best rates so they can basically force you into protection packages and warranties to get a better rate. Very unethical practices at this dealership. They lost out on the sale of two vehicles to me because of this. More

If I could put a zero rating for their service, I would! Had my car in for a service quote. To repair exhaust, leak in gas tank was $4.000 and that did not include the electric problem in the rear defroster Had my car in for a service quote. To repair exhaust, leak in gas tank was $4.000 and that did not include the electric problem in the rear defroster & rear wiper. Took it to Big 4. They fixed everything, including adding new rear defroster motor, alignment, ball bearing joint ( which East Syr. Performance missed for under $1,700!!!! Performance wanted me to not fix my car and buy one from them. I hate car payments as we all do. Glad Big 4 gave me my car back and runs like new again. Take my word for it... go to Big 4 ask for Adam or Beau. They will have our family’s business from now on! More

They don't care or accomodate once the sale is done Worst service center ever....... do not accommodate and fit you in if it's a possible unsafe issue. Will never buy or deal with them again, I truly th Worst service center ever....... do not accommodate and fit you in if it's a possible unsafe issue. Will never buy or deal with them again, I truly thought they were great and not. The one sales guy was wonderful but downhill after that. Service doesn't even completely write down what you going in for, I called to verify my appointment and they didn't have down the MAIN reason I was going in!!!!! This happened three months ago also and when I mentioned my other issue the service tech didn't even complete the job - fixed 1 out 4. BE CARFUL they don't care, and really don't listen and rude! More

Great Customer Service! I recently bought a pre-owned vehicle from East Syracuse Chevrolet and had a great experience!! Everyone I interacted with was kind and demonstrated f I recently bought a pre-owned vehicle from East Syracuse Chevrolet and had a great experience!! Everyone I interacted with was kind and demonstrated fantastic customer service. I will be sending everyone I know to East Syracuse Chevy!! More