East Hills Subaru - Service Center

Same part broke twice, leaving car undriveable My dad and i had a positive experience with our car purchase here. This review is only for their service center. About a year and a half ago, my My dad and i had a positive experience with our car purchase here. This review is only for their service center. About a year and a half ago, my 2015 subaru left me stranded. It would not go into any gear out of park. Subaru service tow never came to my assistance after being called. My own mechanic had to drive out to where i was stuck to help me. When i brought it into East hills service department, they claimed it was a defective part. They replaced it and promised me it would not happen again. Fast forward to a few weeks ago. Guess what? It happened again. My subaru left me completely stranded in the middle of the night in the middle of a less than charming NYC block. It suddenly would not change gears. I was stuck in park in the middle of the street after midnight. Since the same thing has happened before, I knew to try pushing a button under the gears. My dad rushed over to where i was with a bunch of different screwdrivers. Said button could be reached by inserting something into a hole under the gears (a screwdriver). This was the only way to get my 2015 car to change gears/drive. I shouldn't have had to go through that (twice). I brought it in to the East Hills dealership for servicing again. They have no record of them ever replacing the part before. How convenient. They replaced the part AGAIN (no charge), but I am sure it's only a matter of time til my Subaru leaves me stranded AGAIN. Rewind back to October. I went in for an inspection and oil change. Service deprtment employee Leon "recommended" and told me i absolutely needed the work done or i would be destroying parts of my car. Leon was "recommending" $1000 worth of unnecessary repairs and replacements. Even the other SUBARU service guy standing by the desk couldnt hide the look of shock and disbelief on his face at what I was being told. Luckily for me, I checked my Subaru manual and saw that much of the work being recommended was for a car that had gone WAY more than 19k miles. After checking my car, my trusted famiily mechanic agreed that none of that "recommended" work had needed to be done. I avoided being "convinced" into the work, but recently when I was at the dealership again, I overheard Leon "recommending" a customer into hundreds of dollars of work. I even overheard the female customer saying "but I just let you guys replace that last time." True, i dont know the whole story there. However, the experience and condescending way he spoke to her were so similar to my experience with him, that I can't help but make some logical assumptions. To sum it up, I would say that overall the sales team and managers seem to be honest, kind, and helpful. Everyone seems friendly. However, I would not recommend coming here for any servicing, especially if you are someone who isn't mechanically inclined/knowledgeable or seems like they could be easily "recommended" into unnecessary work on their car. I just do not like that feeling- as though I can't bring my car in for servicing without having unnecessary work "recommended ." More

poor service/attempt to provide unneeded maintainance Dealer did intentionally mislead and or fabricate repairs they deemed necessary/advisable in order to make a larger profit. Stated "Oil light and chec Dealer did intentionally mislead and or fabricate repairs they deemed necessary/advisable in order to make a larger profit. Stated "Oil light and check tire light were on when Automobile was dropped off but were not" "Tried to get customer to purchase an addition tire that was not covered under his protection plan" "Claimed abnormal reading from sensor reading was coming from 3rd tired unrelated to other 2 when it was actually tire brought in to be replaced and covered under service plan" 'Said they will not do anything but was still billed for things they went and did anyway" When the manager was told that there was a picture that would prove what he was saying to be incorrect and would like the information to make a complaint he stated " youre a picture guy go take a picture of the info on the wall outside with your camera" More

Fabulous experience After a very difficult year i need to change cars because my lease was up on my Lexus. I didn't have it really in me to go car shopping but someone to After a very difficult year i need to change cars because my lease was up on my Lexus. I didn't have it really in me to go car shopping but someone told me about the Subaru and I decided to check out east hills Subaru. And I was met my a lovely cordial young lady by the name of Jamie Borack. After much patience with me I don't know how she even dealt with my craziness she had me test drive the outback and I immediately fell in love. Finance was a breeze and absolute delight. The gentleman jayson Schrager was very professional caring and understood my financial needs. All in all the dealership is a beautiful experience. Clean delightful and such a beautiful experience. Make sure you ask for them. More

Cavalier towards the customer once the car leaves the lot My experience: I ordered the car in February. I had an appointment, waited for 2 hours, then asked to return the next day. The next day, I returned My experience: I ordered the car in February. I had an appointment, waited for 2 hours, then asked to return the next day. The next day, I returned and ordered the car. In early April, I was contacted that the car was in, and I madean appointment to pick it up. It was a beauty, except that the cargo door was not put in correctly. The service manager said he wasn't sure the door could be fixed. My salesman did not have any idea about what to do. The sales manager said he would have the Subaru rep take a look at it, but he made no guarantees. With the extra warranty insurance the car cost me over $40,000, and for that sum I got a a poorly assembled vehicle. I went home and got on the Subaru facebook site. There I was told to contact the owners of the dealership, and I was reminded that this dealership offers, at least on paper, a 3 day return policy. The next morning, armed with this info I went to the service dept. I did not need to say anything because overnight they discovered that they could fix the problem, as the service manager said, "in 5 minutes." OK, I was a little puzzled at their sudden change in what could be done, but, at least, there would be a resolution . They fixed the problem quickly, and I went home with my gorgeous, fully loaded Outback. I was very happy and planned on taking the car on a trip to South Florida in late May. However, in early May the car was recalled for a dangerous steering problem. Ok, things happen, I was contacted by the service secretary. When I told her my plans and said I needed the car by late May, she said she would call me later in the day and get me in right away. 2 days later, no return call. I called them and found out that they would not be able to return my car by the start of my trip. My husband brought in the car and was given a small broken down Hertz rent a car. When it was near our trip time, my husband called and spoke to the service manager and told him we would be gone for over 2 weeks. The manager told him to keep the rental because the parts were not in and that there were a lot of cars ahead of ours. So, we left for Florida in our smaller second car since the rent a car looked like it would not even make it to Jersey.. However, as we were driving I got a phone call from the service secretary at Subaru who said that my Outback had been ready a few days, and that I had not picked up the car nor returned the rental (!!!!!!!!! ???????) Reallly, this was day 3 of our trip. Why was I told that it would take weeks. I told her that I had never been contacted and that I was in Florida .I also informed her of what the service manager had told my husband .Her response was to tell me that I had better return the rental because the dealership was not going to pay for the rental anymore. I then said I if that happens I would go to small claims court. Her response was to get testy and loud, so loud that my husband ,who was driving, heard all she said, He told me to hang up. I asked her name many times, BUT she refused to give it to me and then began to argue. Finally, I asked for the manager and was put on hold and promptly disconnected. I called back a few times and was cut off, switched to a voice mail, and basically given the impression that I was being given the runaround.. I was finally able to get someone who listened to me and put me through to the service manager The service manager said he never spoke to my husband and that he sat behind the woman who called me. He said that he heard the conversatio and she was polite and gave me her name. This is untrue. She kept refusing to give me her name and her attitude was not pleasant. The manager, who was pleasant and reasonable, and I were able to figure out a plan that would get the rental back ASAP. Finally, East Hills promoted in literature and on my sales receipt that they would reward, with $250, anyone who recommends someone that buys a car. My brother, who has bought 2 Subarus in the last 2 years from East Hills, recommended me to them and to the salesman. I have contacted the salesman twice by email and left 3 messages on his voicemail about this matter. To date, I have recieved no response from him nor has my brother received the money.. On the second day of my trip, my Infiniti was in an accident and totalled. I had decided to purchase another Subaru, that is until I got a taste of their attitude towards the customer after the car left the lot. When I returned I went to Rallye Acura; the entire experience was wonderful. I purchased a fully loaded new 2017 RDX #2 in CRASH test safety, #1 is the MDX. The Subaru is well below the top 10 in safety crash test. My experience was excellent. I did not feel like I was being spoken down to, and everyone was prompt and professional. They worked with me to make the experience a good one and I have confidence in their service, . When it came time to pick up the car, it was in perfect condition. It was obvious that the salesman had examined the car before delivery. The Acura warranty insurance was $1200 and more comprehensive than the Subaru $ 4200 policy which now binds me to a dealership I no longer trust. For approximately $ 3000 more in price, I purchased a 2017, safer, luxury car with no hassle. These inconveniences perpetrated by East Hills may seem inconsequential taken separately; however, taken in their totality, they point to a cavalier attitude towards the consumer and a tendency to not stand by their word. Finally, not only has East Hills lost out on another sale to me, when I get home, my friend has asked me about my Subaru since she has to replace her car. I told her that my experience with East Hills was very unsatisfactory,and recommended that if she wanted to buy a Subaru, she should not go to East Hills, but , rather, check out North Island in Glen Cove. My next door neighbor did and was treated with honesty and courtesy. More

Great Service I recently brought my car in for service at this Dealership. I was a little early for my appointment time because I needed to have my car serviced and I recently brought my car in for service at this Dealership. I was a little early for my appointment time because I needed to have my car serviced and be out the door quickly due to a (a long awaited) doctor appointment. All the service staff were attentive and understanding. They had me out the door in less than an hour. To sum it up in 3 words....they were terrific. The waiting area is first class. This is also the Dealership where I recently purchased my Subaru Outback. Everything I've experienced so far with this Dealership has been fantastic...from sales to service. If your looking for a Subaru or need service - this place is the best on Long Island....by far !!! More

Spectacular I have been to a few different subaru dealerships and this one by far is my FAVORITE to go to. They are fast, efficent, and very friendly with their c I have been to a few different subaru dealerships and this one by far is my FAVORITE to go to. They are fast, efficent, and very friendly with their customers. I bought my car from Jamie back in may (first time buyer) and we sat down talking out every detail for at least 2 hours if not more. She still continues to answer any questions I have on my car even months later of selling me it. (You don't find that just anywhere) This is deffinetly the place to go if your looking for a subaru. Thanks guys for all your help your great! More

xxx! East Hills! we made an appointment a week after we bought the car to have a trailer hitch installed, part of the buying agreement. Also part of the agreement was we made an appointment a week after we bought the car to have a trailer hitch installed, part of the buying agreement. Also part of the agreement was to get the car detailed at the same time due to the fact we were driving it out of the showroom that day. When we brought the car in, we were told that the hitch is on order and were given a loaner car. Both the detail and hitch should be installed and ready to go by the next day. Only when we came back the next day, the hitch was installed and the detail was still not done. They had they car for a whole day sitting there,,, the detailing could have been done. Don't worry east hills, I detailed and sanitized it myself and will be going elsewhere to service it!!! More

Excellent experience! 5 stars! We just picked up our Subaru Outback, and we were in excellent hands with Stuart Warner. He knows his stuff, very helpful, easy to work with . 5 Stars We just picked up our Subaru Outback, and we were in excellent hands with Stuart Warner. He knows his stuff, very helpful, easy to work with . 5 Stars!! More

Satisfied customer Had bad experience at another dealer and called east hills and spoke with Mike about it he scheduled me a appointment whithin a couple days and.gave m Had bad experience at another dealer and called east hills and spoke with Mike about it he scheduled me a appointment whithin a couple days and.gave me a loaner car. I discussed all the issues with the car. I felt very comfortabe with him as I have been through xxxx with this car a month after leasing it.Mike always keeps me informed of whats going on with the car.tries to work with my schedule. there was a screeching sound that was comming out of vehicle that went away the day Ibefore i brought it in . Mike informed me that drive belt was defective, all the work that east hills has done on the vehicle has been to my satisfaction.I know this is a new dealer and people are weary to try something that is new but the previously dealer had a Stellar award and 5 stars and I would not take my bicycle to them. I want to thank everybody at east hills Subaru keep up the good work Thank you Ken 2014 Subaru legacy limited More

After many frustrating years struggling with incompetent and/or dishonest Car Dealership Service Departments I stumbled across Mike Puccio at another Subaru Dealership on Long Island about 15 years ago. I e and/or dishonest Car Dealership Service Departments I stumbled across Mike Puccio at another Subaru Dealership on Long Island about 15 years ago. I ended up buying two Subarus from them and having them service both until just recently because, and only because, Mike Puccio was my Service Advisor from Day One. Mike is honest, knowledgeable, reliable, responsive and responsible. I never had any reason to doubt that I could trust him to tell me the truth and recommend the best and most economical way to deal with any problems which might arise with either car. Unfortunately, when I called Mike's former dealership a few weeks ago to ask him a question I was told he didn't work there any more and the person with whom I spoke either would not or could not tell me where he had gone. Unwilling to lose contact with someone who had helped me out so often over the years, I started calling around to other Subaru dealerships on the Island and finally found Mike at East Hills Subaru,1039 Northern Blvd., Roslyn, NY (516-484-6633) where he is the new Service Manager. I was delighted to find him and soon had occasion to have one of my Subarus serviced. I took it to East Hills where Mike saw to it that I received the same excellent service I had been getting because of him for the last 15 years. If you're looking for honesty, competence, economy and peace of mind go to East Hills. Mike will do a great job for you. More