East Hills Subaru - Service Center

They will steal your valuables that you don't pay close attention too. I bought $10 customized tire valve caps, had them on the car. The next day after our service appointment, I noticed they were replaced attention too. I bought $10 customized tire valve caps, had them on the car. The next day after our service appointment, I noticed they were replaced with basic tire valve caps. They also ripped one of my leather seats. Will never go back. More

Just posted the following on Google Jamie Nussbaum, the Service Manager at East Hills Subaru is an outstanding professional. I purchased my 2022 Subaru Outback at East Hills Subaru new in ‘22. I’ve been br Service Manager at East Hills Subaru is an outstanding professional. I purchased my 2022 Subaru Outback at East Hills Subaru new in ‘22. I’ve been bringing my Outback to this dealer since it was new. Jamie Nussbaum has gone above and beyond insuring that my appointment is expeditiously processed along with a thorough inspection. His focus and attention to detail gives me the confidence that my vehicle is in its best operation range. I appreciate and I’m most grateful to have Jamie Nussbaum’s full support. I have one suggestion for East Hills Subaru. I would highly recommend a new protocol for all sales. I would have potential customers be introduced to Jamie Nussbaum. Most people do not trust “Car Salespeople “. The lack of trust and ultimately lack of confidence initiates a poor customer/dealer relationship. I believe this new protocol can bring your dealership to another level. Again, thanks Jamie Nussbaum for all you do for my family and all the people you serve. Finally, I must add Lori-Service Advisor (Exceptional Customer Service Experience) and Sandro (Most Outstanding Service Technician)- Lori and Sandro are first-class professionals! More

I recently had a less than satisfactory experience with the Roslyn dealership. Over the course of a year, I purchased 3 vehicles from their affiliate in Sayville. One of them unexpectedly malfunctioned aft the Roslyn dealership. Over the course of a year, I purchased 3 vehicles from their affiliate in Sayville. One of them unexpectedly malfunctioned after only 6600 miles during my time in NYC. Due to towing costs, the car was brought to Roslyn instead of Sayville. The service team informed me the battery failure was because I didn't drive enough - suggesting that 5000 miles a year wouldn't sustain the battery. I'm surprised, as I was clear about my driving habits at the time of purchase. Why wasn't I informed about this potential issue? There were discrepancies about the towing timings and communication lapses on their end, which further exacerbated the situation. Additionally, the service manager's handling of the matter was quite dismissive. It's also come to my attention that the parasitic battery drain issue is known, yet it seems to be overlooked. I hope management will acknowledge and address these concerns. #CustomerExperienceMatters More

Worse experience ever, they charge me $816 for an oil change, tire rotation and brake fluid flush. My car is under warranty. When I tried to speak to someone they refused to take my complaint. I try call change, tire rotation and brake fluid flush. My car is under warranty. When I tried to speak to someone they refused to take my complaint. I try calling the next day with no success. I will never go back there. More

Service was awful . The worse customer serviced Manager Mike Puccio never returned phone calls . Technician failed to diagnose the problem . They replaced was awful . The worse customer serviced Manager Mike Puccio never returned phone calls . Technician failed to diagnose the problem . They replaced numerous parts paid over $3000 dollars to continue with the same problem More

Scam artists Well, first of all back in February of 2016 I bought a Subaru Forester for $38,000 with all the bells and whistles and gave East Hills a rave review. Well, first of all back in February of 2016 I bought a Subaru Forester for $38,000 with all the bells and whistles and gave East Hills a rave review. But here is what you probably already know, when they are making a sale they will do anything including spit and polish your shoes to make that sale. But as soon as those papers are signed and you pull out of their parking lot (which is no easy task) the romance is over. First of all let me tell you to beware... the rear air vents above the tires are open space. So last winter a nest of squirrels made a home in the rear of my car during a snow storm in the rear of the car under the carpet. The bill was $6000.00 to repair. There is a flaw in the design that would allow rodents into the cabin of the car. My wonderful auto body shop installed metal grates on the vents at no extra cost to me. When I went to East Hills they literally shrugged their shoulders and told me to call Subaru America and wrote the # on a sticky. I called Subaru America and they said they could only send me a certificate for a couple of hundred dollars and pass along my suggestion to their design team. Now get this.......four days later they sent me a vacuum cleaner!!! Like a slap in the face, I guess it was for vacuuming up the rodent xxxx. Ok, back to East Hills service department. I brought the car in for regular maintenance and told them I had a grinding noise when I first started the car cold, and then it went away. After service was complete the service rep said the techs heard the noise but didn't know what it was, which is xxxxxxxx because the noise only happens when the car is cold. They said there was nothing they could do. I got home and got a text from the service manager asking if I was happy with the service and text back with any concerns. I did just that, asking if they were going to take responsibility if the situation got worse and not say it was my neglect. One week.....no response. I sent another text and another. no answer. I called service and asked the name of the General Manager. She said David. I asked for the last name and she said she was not allowed to give that out. I asked for David's fax or text , she said she was not allowed to give that out. She said David would call me after 2pm. 5 days later and I still haven't heard from 'David'. I did get a text from that text # saying sorry they missed my text. I explained the situation very civilly and told him it wasn't one text, it was three texts. And he never got back to me. So much for my romance with East Hills Subaru. I was planning to upgrade to an Outback or Ascent at East Hills. I have Metric Subaru dealership 1/2 a mile from my house and will go there to make my purchase instead of going based on reviews. I am guessing East Hills is a conglomerate of dealerships and will forward my concerns to both Subaru America and East Hills. Never xxxx off a J.A.P. with time on her hands. BTW - I took my car to a gas station mechanic and he found the problem in about 2 minutes. Fixed it and it cost me 10 bucks. More

told entitled to 2 free oil changes, then $40, now said no I was told when leased the car by jayson schrager entitled to 1st 2 oil changes free, then $40. went for 1st service and told not entitled to it. Also I was told when leased the car by jayson schrager entitled to 1st 2 oil changes free, then $40. went for 1st service and told not entitled to it. Also have been emailing and leaving messages with sales person Stacey and she has never answered my emails or phone messages. Had to pay $54.95 instead of free. Talked to friends who have bought in bayside, glen cove, and another dealership and they all received what i was promised More

Best Subaru dealership on Long Island This is a great dealership. They treat you like family. I have gotten 3 Subaru’s here and hand never had a problem. They go out of their wAy to make This is a great dealership. They treat you like family. I have gotten 3 Subaru’s here and hand never had a problem. They go out of their wAy to make you happy. And their professionalism doesn’t stop when you leave the dealership, they will go out of their way to help you with any problems you might have. Steve Radow is s great example of their excellent customer service. He helped my daughter months after the sale was completed. Bob Goldman is another excellent sales person . And Leon in the service Dept is excellent. He makes going in for service a pleasure . This is not your ordinary dealership. More