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East Hills Subaru of Roslyn

Roslyn, NY

4.3
756 Reviews

1039 Northern Blvd

Roslyn, NY

11576

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Showing 756 reviews

March 15, 2015

Recent 2015 WRX Purchase Had a good experience at East Hills Subaru. I recently just purchased the 2015 WRX besides waiting almost 4 weeks to get it (because of the snow in Bo More

by Vespo88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Polans
Mar 25, 2015 -

East Hills Subaru of Roslyn responded

Dear Vespo88, Thank you for purchasing your 2015 WRX from East Hills Subaru. We appreciate your business and your thoughtful remarks about our team. We look forward to assisting you in any way we can. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

March 14, 2015

My experience at East Hills Subaru I recently leased my second car at East Hills Subaru. My sales associate Chris was very nice and patient with me during the sales process and was a pl More

by David K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Pettinato, Dennis Baquiran
Mar 25, 2015 -

East Hills Subaru of Roslyn responded

Dear David K, Thank you for your continued loyalty to East Hills Subaru and for writing such wonderful remarks about your salesperson, Chris Pettinato. I know he will enjoy reading them. Thank you also for the feedback on the value of service being attached to sales. We look forward to assisting you with your automotive needs in the future. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

March 06, 2015

Great Experience! I had a great experience purchasing a new Impreza at East Hills Subaru. I first bought a 2014 Impreza last July from East Hills and unfortunately More

by Melissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Goldman, Dennis Baquiran
Mar 25, 2015 -

East Hills Subaru of Roslyn responded

Dear Melissa, We are so glad you are okay from the accident in which you were involved. We are also honored that you trusted East Hills Subaru a second time with your recent Impreza purchase. We thank you for your business and we wish you all the best with your new Subaru! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

March 06, 2015

HORRIBLE SERVICE Not one employee smiles at this place, they all have an attitude for some reason! They try and cheat you by making you buy cars only in stock. Also I More

by milan1190
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sean Kwong
Mar 06, 2015 -

East Hills Subaru of Roslyn responded

Dear milan1190, I'm sorry you had the experience you had. I'm also sorry that our team did not explain our refund process. We process refunds every two weeks. I am told you were in Saturday, February 28, 2015, six days ago. I am also told that your refund was processed yesterday, March 5, 2015. If you don't see this refund in the next 4 business days, please reach out to me at pwolhar@ehchevy.com. As far as in-stock versus ordered vehicles is concerned, you always have the option of selecting from a vehicle that is in-stock or ordering a vehicle. I'm not sure what you mean by "they try and cheat you by making you buy cars only in stock." While I don't know the particulars of your transaction, there are factory and dealer incentives that may apply to in-stock vehicles only. Current incentives may not be available by the time a factory ordered vehicle ships to us. We would never force you to buy any vehicle. I apologize if this was not explained clearly. I will speak to our team about the hangups you mentioned in your review. Assuming you identified yourself on the phone prior to the hang up, we should have contacted you so you didn't get as upset as you are. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru

Mar 25, 2015 -

East Hills Subaru of Roslyn responded

Dear Milan1190, I am under the impression that your refund has been handled. We failed at communicating our process to you when you first cancelled your purchase. For that I apologize. We process refunds twice per month on Fridays. The owner signs all checks. I apologize for any delays and frustrations this may have caused you. We're about to install a new phone system that will be easier to use. Thank you for bringing this to our attention. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru

March 02, 2015

Went the extra mile Bob Goldman was a true pleasure to work. He answered our questions promptly and even managed to get us our vehicle sooner than projected. I felt no pr More

by gpitkoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Goldman
Mar 25, 2015 -

East Hills Subaru of Roslyn responded

Dear gpitkoff, Thank you so much for your recent Subaru purchase from East Hills Subaru. We appreciate your business and we wish you all our best. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

March 01, 2015

Thank you Anthony Applewhaite and East Hills Subaru Just took home a new 2015 Impreza Limited. I love the car and had a great sales experience with Anthony Applewhaite. From the moment I walked into the More

by Lcaraos30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Applewhaite
Mar 25, 2015 -

East Hills Subaru of Roslyn responded

Dear Lcaraos30, Thank you for your recent 2015 Subaru Impreza purchase from East Hills Subaru. We appreciate your business and we wish you all our best with your new Subaru! Best wishes, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

February 27, 2015

Great Overall Experience Just took home our new 2015 Forester XT. Had a great overall sales experience with Mike Polans. From the time I first walked into the dealership, till More

by Darren C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Polans
Mar 25, 2015 -

East Hills Subaru of Roslyn responded

Dear Darren C, Thank you for purchasing your Subaru Forester from East Hills Subaru. We appreciate your business and the remarks you wrote about Mike Polans and Arnie Price. We wish you all our best with your new Forester! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

February 27, 2015

Thank you Mike Polans and East Hills Subaru ! Mike Polans is a great Sales Team Member at East Hills Subaru. He made my wife and I feel welcome and at ease when we came in to see about trading in More

by Rocali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Polans
Mar 25, 2015 -

East Hills Subaru of Roslyn responded

Dear Rocali, Thank you for trusting your Outback purchase to East Hills Subaru. We appreciate your business and the thoughtful comments you wrote about our team. We wish you all our best with your new Subaru. Best wishes, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

February 21, 2015

Bought new 2015 Forester My mom and I went into East Hills Subaru looking for a safe SUV for my mom to drive. Our sales rep was Stuart Warner and he provided an excellent car More

by Jeff K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 25, 2015 -

East Hills Subaru of Roslyn responded

Dear Jeff K, Thank you and your mom for purchasing your vehicle from East Hills Subaru. We appreciate the opportunity to earn your business and we wish you all our best with your new Subaru! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

February 21, 2015

A comfortable experience. After driving Toyotas for 20 years, I decided to look at other makes. I came into East Hills, Mike let me look a little, then approached me, said he More

by egeller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arnie Price, Michael Polans
Mar 25, 2015 -

East Hills Subaru of Roslyn responded

Dear egeller, Thank you for trusting your Forester purchase to East Hills Subaru. We are excited you've joined our family and we look forward to taking care of your automotive needs whenever they arise. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Subaru 516-484-6633

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