East Hills Subaru of Roslyn

Scam artists Well, first of all back in February of 2016 I bought a Subaru Forester for $38,000 with all the bells and whistles and gave East Hills a rave review. Well, first of all back in February of 2016 I bought a Subaru Forester for $38,000 with all the bells and whistles and gave East Hills a rave review. But here is what you probably already know, when they are making a sale they will do anything including spit and polish your shoes to make that sale. But as soon as those papers are signed and you pull out of their parking lot (which is no easy task) the romance is over. First of all let me tell you to beware... the rear air vents above the tires are open space. So last winter a nest of squirrels made a home in the rear of my car during a snow storm in the rear of the car under the carpet. The bill was $6000.00 to repair. There is a flaw in the design that would allow rodents into the cabin of the car. My wonderful auto body shop installed metal grates on the vents at no extra cost to me. When I went to East Hills they literally shrugged their shoulders and told me to call Subaru America and wrote the # on a sticky. I called Subaru America and they said they could only send me a certificate for a couple of hundred dollars and pass along my suggestion to their design team. Now get this.......four days later they sent me a vacuum cleaner!!! Like a slap in the face, I guess it was for vacuuming up the rodent xxxx. Ok, back to East Hills service department. I brought the car in for regular maintenance and told them I had a grinding noise when I first started the car cold, and then it went away. After service was complete the service rep said the techs heard the noise but didn't know what it was, which is xxxxxxxx because the noise only happens when the car is cold. They said there was nothing they could do. I got home and got a text from the service manager asking if I was happy with the service and text back with any concerns. I did just that, asking if they were going to take responsibility if the situation got worse and not say it was my neglect. One week.....no response. I sent another text and another. no answer. I called service and asked the name of the General Manager. She said David. I asked for the last name and she said she was not allowed to give that out. I asked for David's fax or text , she said she was not allowed to give that out. She said David would call me after 2pm. 5 days later and I still haven't heard from 'David'. I did get a text from that text # saying sorry they missed my text. I explained the situation very civilly and told him it wasn't one text, it was three texts. And he never got back to me. So much for my romance with East Hills Subaru. I was planning to upgrade to an Outback or Ascent at East Hills. I have Metric Subaru dealership 1/2 a mile from my house and will go there to make my purchase instead of going based on reviews. I am guessing East Hills is a conglomerate of dealerships and will forward my concerns to both Subaru America and East Hills. Never xxxx off a J.A.P. with time on her hands. BTW - I took my car to a gas station mechanic and he found the problem in about 2 minutes. Fixed it and it cost me 10 bucks. More

Great experience! I recently bought a Subaru outback from East Hills in Roslyn, the total experience was a pleasure. The salesman Vish was very knowledgeable and a del I recently bought a Subaru outback from East Hills in Roslyn, the total experience was a pleasure. The salesman Vish was very knowledgeable and a delight to deal with! I would highly recommend going to this dealership. I was treated fairly and given a great deal. 5 Stars all around! John DiLauro Farmingdale More

Great experience overall, with one exception After an initial visit and discussion with one of the sales consultants, we were given a fair deal for a lease of a new Forester. Our main contact on After an initial visit and discussion with one of the sales consultants, we were given a fair deal for a lease of a new Forester. Our main contact on that first visit was Darren who was great to work with, friendly and knowledgeable. Once everything was agreed, we went back the following week to pick up the car. Darren was not in that day and we worked with his colleagues Sam and Steve (who we had also met the first time) as well as Phil. Steve was very helpful and explained the basics of the vehicle and went through the different service and support options. Phil was also very helpful in guiding us through the paperwork and documentation. The reason I am knocking one star of the rating was because of our interaction with Sam. From the beginning, he started questioning our agreed arrangement from the previous week and, even though we had agreed to pay more as a down payment to include some fees, he kept questioning this and saying these fees were payable in addition to the agreed down payment. That may normally be the case, but as we had not bought a car before in NY, we did not know exactly how the fees worked and had requested an all-encompassing down payment quote to include everything. We had been given a verbal (and written) agreement by someone from one of his colleagues and his manager that Sam was now questioning. Worse than that, he quickly became very rude and kept interrupting us and talking over us, not letting us give him our version of the events and the discussions that had taken place the week before - in his absence. Maybe he was just having a bad day, but this does not justify such unacceptable behavior. It is also plain awful customer service. In the end it was all sorted out by his colleagues and manager, however his attitude spoiled an overall great experience with everyone else at this dealership. Hopefully it was a one-off, but at the very least an apology (which was never received) would have been appreciated. Many thanks again to Darren, Steve and Phil! More

Excellent Customer Service from Phillip Price I came in to buy a car for my son. Mr. Price greeted us with respect and was very patient in the selection process. He catered to the needs of my so I came in to buy a car for my son. Mr. Price greeted us with respect and was very patient in the selection process. He catered to the needs of my son and provided thoughts and opinions in order to help us make the proper selection. I could not have asked for a better sales representative. Mr Price is a nice person and provided excellent customer service. I will definitely recommend him to friends and coworkers and will most definitely consult him on my next car purchase. More

Great experience with Vish We came in with for an advertised lease deal on a 2018 Impreza. Although they were out of the 2018 model, they honored the advertisement for a simila We came in with for an advertised lease deal on a 2018 Impreza. Although they were out of the 2018 model, they honored the advertisement for a similar 2019 Impreza that was being received in 2 weeks so placed a deposit on the car. We went in 2 weeks later and got the car as advertised, with no hidden fees or added delays. Was a great experience with Vish and East Hills Subaru. More

East Hills Review Subaru East Hills is conveniently located for me, was greeted very nicely, Phillip Price was most patient, knowledgeable and I highly recommend Philli Subaru East Hills is conveniently located for me, was greeted very nicely, Phillip Price was most patient, knowledgeable and I highly recommend Phillip Price with East Hills Subaru Dealership. More

Excellent car buying experience We found this dealership on cars.com. We were looking for a preowned Forester. We were directed to Steve Radow who patiently and thoroughly answered a We found this dealership on cars.com. We were looking for a preowned Forester. We were directed to Steve Radow who patiently and thoroughly answered all of our questions. He then had questions for us which truly helped us clarify exactly what we were looking for! His friendly, knowledgeable, no pressure manner gave us the confidence to go forward with our purchase. We are now the very happy owners of a Subaru Forester, and we highly recommend Steve and the East Hills Subaru Dealership. More

Subaru Impreza I had a great experience at Subaru East Hills. Michael was extremely helpful and knowledgeable. Having been in the service industry and sales, I appre I had a great experience at Subaru East Hills. Michael was extremely helpful and knowledgeable. Having been in the service industry and sales, I appreciate good service and not being pushed. It's my first car that I ever owned (at the age of 42!) and I am enjoying the experience. More

Very good service It was my second time purchasing a vehicle and was very satisfied treated very good. Got the car I wanted. Never felt great driving a Subaru. It was my second time purchasing a vehicle and was very satisfied treated very good. Got the car I wanted. Never felt great driving a Subaru. More

Great car buying experience! Michael Monteforte was very knowledgeable and spent a lot of time walking through the details of the features in my new Forester. He respected the d Michael Monteforte was very knowledgeable and spent a lot of time walking through the details of the features in my new Forester. He respected the decision making process instead of pushing for a pressure sale and, instead, simply pointed out all the great things Subarus are known for. Would recommend this dealership to my family and friends. More