East Hills Chrysler Jeep Dodge Ram SRT - Service Center

I am writing with regards to my 2004 Grand Cherokee Limited that was purchased and serviced at East Hills. I would like to say that in all of my years and 12+ experiences purchasing and servicing vehic Limited that was purchased and serviced at East Hills. I would like to say that in all of my years and 12+ experiences purchasing and servicing vehicles I have NEVER received such atrocious customer service from a service department, nor a vehicle that has experienced this many problems in 3 months and under 3,000 miles; it's ridiculous. This vehicle was sold to us under that guise that it had been serviced and was safe to drive, it has been anything but; though the sales and finance department could not have been more helpful to unload this truck from their lot at the time of the sale. Again, in the short 3 months and less than 3k mies that we have owned this vehicle we have: -A leaking transmission (our own mechanic tells us the proper gasket was never used) -A hard shifting transmission (most likely the result of the above) -A shorted out driver's door causing the power options to fail (repaired at the dealer) -A failing climate control system (to which the dealer claims we will have to pay for) -A leaking/failing power steering pump (somehow completely overlooked during their last service "safety check") -Four blown and leaking shocks -Loose suspension components causing a squeak that would drive any sane person to the brink. I have had 20 year old cars with 200k miles with less issues and better quality than this truck. It is completely unacceptable to me that this dealer A) sold us a vehicle with these existing issues; B) Have the gall to charge us a diagnostic fee to look at the truck a second time after they had just seen it a few weeks ago C) Failed to notice the leaking steering components despite the service representatives claim that they check the steering for safety issues under their safety check; and D) Have done nothing to make the situation right or even treat us with respect, courtesy, and like a customer that just spent hard-earned money at their business. To add insult to injury, they convinced us to purchase an extended warranty on the truck,which as far as I can tell, was a completely useless product sold as a means to make their profit margin larger on the truck. Upon our last visit, we witnessed 2 other customers storm out of the dealerships service area after unsatisfactory discussions with the service representatives. Clearly not a good sign as you're about to hand over your vehicle for what will probably be another frustrating experience. If we could turn back time and take back our 2002 Xterra with 130k miles (that never gave us a single problem) and to have never met these crooks, that would be a dream come true. More

Brought a new Jeep in for oil change, problem with Driver side window, FM radio reception stopped working a couple of months after we purchased the Overland (purchase date 9/2011),12 month Sirius free contr side window, FM radio reception stopped working a couple of months after we purchased the Overland (purchase date 9/2011),12 month Sirius free contract only lasting 3.5 months, potential oil leak. . Free Sirius radio was turned off less than 4 months from purchase date (turned off 1/3/2012). Sirius told me that East Hills had to renew the contract as it had a 12 month contract that started 1/3/2011. Steve Osorio was my assigned Service Advisor and that was the start of my problem. He stated they upgraded the radio and he PERSONALLY checked it to make sure it was operating as it was supposed to be (FM radio operating) and there was not any static. Didn't even make it out of the parking lot and the radio was not working. Steve also told me that I can have free Sirius until 7/23 and at that time we personally would have to arrange something with Sirius to continue the service (12 month Sirius contract was not honored by the dealership). Steve PERSONALLY verified that my oil was not leaking and was I sure no one else parked in my garage spot. In fact he asked me this same question 4 times. I guess he thought I would change my answer? My question is, did he PERSONALLY check my oil leak the same way he PERSONALLY verified there was no static with the radio? I had to bring the car back in to have them check the radio again and unfortunately was stuck with Steve Osorio who concocted a story that they were working with Jeep corporate as the issue with the radio was something they have never seen before and my radio might need to be replaced. He said it was a PROCESS and could take some time working with Jeep Corporate. They kept my care while the PROCESS was ongoing. 2 days later he called me and said my antenna was missing and that was the problem. (The location of the antenna is on the roof of the car). I was told that the replacement of the antenna would not be covered under warranty. Steve then asked if I ever went to a car wash. I replied my kids wash my car, but honestly, the car might have gone to a car wash. Steve then told me that the car wash probably broke off the antenna. Wouldn't you assume the Service Advisor would have PERSONALLY checked the antenna first since there was no reception? As well, I guess per Steve's ingenious analysis, Chrysler Jeep telling there owners that no Jeep Grand Cherokee should ever go to a car wash? I ask that as that was the impression I took away with Steve's comment. A bit absurd, no? I can't judge the other Service Advisors as this was our one and only experience with Service at East Hills Jeep. there.I do recommend that if you go there for service, do yourself a favor and refuse that Steve Osorio be assigned to you. Certainly, Steve's lack of honesty and basic intelligence suggests to me he should consider another profession. More

i have been buying jeeps from greg corozzo for many years always very satisified. the service department is top notch. just had to visit for a rear light buld. steve osorio had repair made promptly. all my s always very satisified. the service department is top notch. just had to visit for a rear light buld. steve osorio had repair made promptly. all my service is performed here and everyone is very friendly and professional, also the mechanics are very good. i always reccomend this dealership to all my friends. keep up the fine work More