East Hills Chrysler Jeep Dodge Ram SRT - Service Center

On April 20, 2013 I purchased a brand new 2013 Dodge Journey from East Hills Chrysler Jeep Dodge. This is the second vehicle that I purchased from them within one and a half year period with the help of Journey from East Hills Chrysler Jeep Dodge. This is the second vehicle that I purchased from them within one and a half year period with the help of James Kropp. He is always friendly and smiling and helped us with all the numbers and with the help of the finance manager who pulled down the stars to get the deal done; shocked us with and incredible price and bank interest rate that we could not resist but say yes to. For the first 500 miles I was in love with my new Journey. As I left the dealer with my two daughters they fell asleep with the comfortable and quiet ride. But then I noticed that there was a noise coming from the front suspension. I called them up and setup an appointment. We went for a drive in which the service advisor Steve (which no longer works at the dealer) heard the noise and said he would look into the issue. They determined that the noise was coming from the front driver side strut. I came again and they replaced the strut and told me to pick it up. When I got there Steve told me that the noise was still there. I took another test drive with the tech and he told me that sometimes these noises come and go. Give it some time and see if it goes away. A few weeks later I called back to the service department and told them that the noise was still there. But this time I noticed that the steering wheel was turned a little to the right and when I straighten the wheel the Journey would go to the left. They confirmed that the Journey was making noise and said they would look at it and that the Journey needed a wheel alignment. After the alignment I was called to pick up my Journey. They also said the noise was gone. I was happy to hear that this annoying noise was finally fixed (or so I thought). As soon as I left the dealer I heard the noise again. I was pretty upset and decided so call again. They told me to bring it in once again and to test drive it. The tech heard the noise and Jon the service writer told me that he was going to look into it. I waited a short time and Jon came out and said they lubed all of the bushings for me and there is no noise. But when I saw the write up he had put on the work order that they could not duplicate the noise. I told him that the tech did hear the noise and that was the reason he lubed all of the bushings. When I got in my vehicle and drove off the lot I instantly notice the suspension noise. I made a u turn and headed back to the dealer and spoke with Jon again. I told him how is it possible for him and the tech to say there is no noise yet it is still there. He didn't know what to respond so he called the tech. When the tech saw me he turned around and without any hesitation he said order a lower control arm. I scheduled yet another appointment to have the lower control arm replaced. He then confirmed the job was done and that the noise no longer exists. After that I drove the car out of the dealer only to find out that the noise still existed. I called again and told them that the noise was still there and their response was not to worry that it is an annoying sound but the vehicle was perfectly safe to drive. To which I responded safe suspensions don't make noises and I did not sign the finance agreement for annoying noises. After that I took my Journey back to the dealer on the first week on December in which they held my vehicle for a week and did absolutely nothing to it. Returned it to me updating the software saying they didn't hear the noise. I test drove my vehicle and was expressing my frustrations with the service writer (whose name I did not get but I can definitely point him out) who told me that the Dodge Journey really wasn't designed to be driven in the city. It was designed to be driven in the suburbs. I was speechless after he said that and my wife looked at me in disbelief. I scheduled another day again for the same noise and this time I spoke with Eric about the matter. We test drove my vehicle on December 24 with a tech. As the tech drove the car I spoke with Eric and told him that I was concerned of my gas mileage because it had dropped significantly. From my home to my job I would normally get 20 to 21 mpg (90% highway driving) and now I only was getting a max of 16 to 17 mpg. He told me not to believe what the sticker on the window says about mpg. Even though I told him that I always kept the fuel economy up on the dashboard display. After we drove the truck he told me that if the problem could not be fixed this time we would have to consult with Chrysler to see what could be done. He confirmed the noise was there and the tech took it in and yet again lubed all of the bushings and made sure that all the bolts were tight. We drove the truck again and after everything was said and done the noise could still be heard. He said he had to check and see when the regional manager for Dodge would be in the area to see what could be done and he would get back to me. I then saw James Kropp greeted him and told him that I needed to speak with him. He was busy at the time and told me to call him back in a while. I called him back and spoke with him. I told him that I was not satisfied with the way service was treating the issue I was having. Like if it was ok for me to continue to drive around in a vehicle that made noises and didn't get good gas mileage. He spoke with Ed and told me the same thing that Eric told me. We need to speak with the regional manager to see what could be done. I waited for two weeks and in the meantime spoke with someone in Chrysler Customer Service who recommended me to take my truck to a different dealer. I took my truck to two dealers. One, who said it was raining and they could hear the noise because of the wet surface and another one who held my truck for three days, charged me $150 for a wheel alignment in which after arguing with the service writer he discounted $100 and still did not fix the noise. I bought it to their attention in which a tech rocked the truck back and forth and determined the noise was still there. At this point I called East Hills and spoke with someone in regards to this issue. He told me to call James back because he might have setup something already. I called James back to which he told me that no one in the dealer could do anything at this time. I told him if he could setup an appointment with the regional manager to which he said he or anyone in the dealer could not do anything. I told him what options do I have then? He said you have two options. Bring the truck back and trade it in (which I felt is very slimy of him to say since he should know that I wouldn't get what I paid for and no bank would be in there right mind to accept such an offer) or file a Lemon Law, law suite. I told him how long does the process take and he told me about three months in which Dodge cuts a check and then we put you into a new vehicle. I explained that the law states that I go to the manufacture first and speak to the regional manager or someone at the dealer who can help me out. He said it again, there is no one at this point in this dealer or management who can do anything about the situation you’re going through file the lawsuit. Now I have stopped driving my truck because the law also states I cannot pass 18,000 miles in order for me to consider filing lemon law. I am at 17,250 now. I have to take a bus and three trains to get to work each day. The first bus leaves at 5 am and it takes me three hours to get to work (compared to commuting with my Journey which is 45 min) in which I am late every day because I am supposed to start by 7am. Thank God my boss somewhat understands the situation I am going through. But only God knows how far that will take me before I get fired. The same goes for coming back home. I don't get time to spend with my girls because by the time I get home each night they are asleep. I can't go to church on weekdays because the last bus leavening the train station is at 11pm and my church is in Queens, I live in Westchester. I still have to pay the bank for financing the truck and insurance for a vehicle that I won’t be able to use in the next three months. If you want to buy a Chrysler vehicle from East Hills Jeep go ahead. I highly recommend this dealer for that. There sales staff and overall buying experience is great. They will fight to get you the best price. But just pray to God that nothing goes wrong. Because it looks like they don't take responsibility over issues they cannot fix. More

I knew East Hills was a great dealership because I leased my Jeep there was was thrilled with the service and attention I received but this was my first experience with their service department. When my chec my Jeep there was was thrilled with the service and attention I received but this was my first experience with their service department. When my check engine light came on I got an appointment for the very next day. Since I had stopped by the dealership to report this problem my sales consultant, James Kropp came up and greeted me; nice to be remembered after a years time! He then walked me into service where he introduced me to Rafael Campos. Rafael made the appointment for me and arranged for a loaner car. I was lucky enough to get one comparable to my truck but I know that doesn't always happen. The next day I met with my service advisor Raymond Lewis. He was friendly and helpful and, even more importantly he was extremely knowledgeable and answered my questions in a way I could understand. The service department addressed every one of my issues, did a thorough job in a timely manner and I couldn't be more pleased with the service I received. Would I recommend the service department at East Hills Chrysler Jeep? You bet I would! More

Yet another high recommendation for East Hills Chrysler Dodge. It was after 4pm when I ordered a part from the Parts Dept -- who apologized that it was not in stock -- and my phone rang the next morning a Dodge. It was after 4pm when I ordered a part from the Parts Dept -- who apologized that it was not in stock -- and my phone rang the next morning a little after 10... the part was in. Outstanding service -- thank you! ~ Judy Turek More

Thank you, Eric, for your outstanding customer service with regard to my 2010 Dodge Nitro. The friendly, comfortable atmosphere of your service department and staff make me sorry I didn't buy my vehicle with regard to my 2010 Dodge Nitro. The friendly, comfortable atmosphere of your service department and staff make me sorry I didn't buy my vehicle from East Hills Chrysler! The ease of accessing your location and extended hours are convenient; I wish I could continue to bring my truck to you for future service. I will certainly be recommending you to my Dodge and Chrysler friends. Many thanks for helping me with a difficult situation. Bet regards, ~ Judy Turek More

FROM THE PEOPLE WHO TAKE THE CAR FROM ME, TO THE SERVICE WRITER, TO THE YOUNG LADY WHO GETS THE LOANER CARS; THIS IS ONE PROFESSIONAL AND FRIENDLY GROUP OF PEOPLE. WELL DONE! WRITER, TO THE YOUNG LADY WHO GETS THE LOANER CARS; THIS IS ONE PROFESSIONAL AND FRIENDLY GROUP OF PEOPLE. WELL DONE! More

Very happy with this dealership and the employees. Polite and accommodating. Will definitely pass the word. A ***** (star) dealership. A friendly atmosphere and all employees always have a smile on their fac and accommodating. Will definitely pass the word. A ***** (star) dealership. A friendly atmosphere and all employees always have a smile on their face. Thank you East Hills More

I have recommended a number of people to Easthill jeep dealer and James Kropp they were all very pleased.Great job thanks to you all. dealer and James Kropp they were all very pleased.Great job thanks to you all. More

In the several years that I've owned my Jeep, I still continue to have it serviced at East Hills. In particular, I make sure that I see Mike Piscopo who after knowing me for a couple of years ensures all continue to have it serviced at East Hills. In particular, I make sure that I see Mike Piscopo who after knowing me for a couple of years ensures all of my requests are taken care of properly and goes out of his way to make my visit to the service department as pleasant as possible. More

I went to this dealership for basic service (L/O/F) and a speciality item (roof rack purchase and installation). The car needed additional service which I was past due on. Jon, the Service Advisor, did an speciality item (roof rack purchase and installation). The car needed additional service which I was past due on. Jon, the Service Advisor, did an excellent job is describing the additional services that the car needed and why they were necessary. He called me when he said he would, returned my calls to him promptly, and adapted to my schedule for when I needed the car ready by. Throughout the whole process, Jon was professional, courteous, and knowledgeable. I purchased the car from this dealership when it was new. I will buy my next new car at this dealership when I'm ready to trade up. All around excellent service More

I want to commend John and Steve from your service department and Dawn from your dealership. My mom had trouble with her 2009 Chrysler Town and Country in the beginning of August. She is ill and the department and Dawn from your dealership. My mom had trouble with her 2009 Chrysler Town and Country in the beginning of August. She is ill and the car (14,000 miles) would not start. Steve had it picked up, repaired and brought back to my mom's house since she was in the hospital. I decided to use her car last week. I left my Tahoe at her house in Carle Place and drove her Town and Coutry back home to Mamaroneck (Westchester County). The next day (Wednesday, August 29th) I went to use it and it was dead again ( lights all worked but would not turn over). I called John who suggested calling Roadside Assistance and have it towed to nearest dealer. When I called Larchmont Jeep to give them heads up that the car would be towed there, the service manager (also named John) was the NASTIEST person I ever spoke to. He flat out told me not to have the car towed to his lot - he would not accept it. I called John (East Hills) back and he said not to worry - the tow truck driver would have made arrangements to deliver the car to a dealer who would accept it. Then roadside showed up and the driver was disgusting - he told me he was taking the car to Larchmont and leaving it there - I told him they would not accept it and he got in the towtruck and just left-wighout so much as a word. I called back East Hills and spoke to Dawn. She told me to call back Roadside Assistance and relate the story to them, and in the meanime, she would approve them to tow the truck to East Hills. The 2nd towtruck driver was perfect, loaded the vehicle and delivered it to Long Island. John (East Hills) replaced the defective starter and delivered the car back to my mom's house in Carle Place withing a day. East Hills was more than accomodating and on top of their supberb service, extremely nice about the whole debacle. Larchmont was HORRIBLE! More