East Hills Chrysler Jeep Dodge Ram SRT - Service Center

A Pleasure I purchased my new Chrysler 200 convertible from East Hills. Since then I have had two service visits both of which were a pleasure. The staff were a I purchased my new Chrysler 200 convertible from East Hills. Since then I have had two service visits both of which were a pleasure. The staff were all friendly and helpful. More

Michael Piscopo continues to be a sincere and helpful employee at East Hills. He is very accommodating and makes customers his top priority. Due to his dedication, continues to be a sincere and helpful employee at East Hills. He is very accommodating and makes customers his top priority. Due to his dedication, I was able to get my car serviced at an earlier date to avoid getting a ticket for an expired registration. Thank you again for your time and efforts. More

If I could leave 0 stars I would. I called a week in advance to schedule an appointment for a Mopar Stage 1 Lift Kit on a Jeep Wrangler. I know the install takes a lot of time and I called a week in advance to schedule an appointment for a Mopar Stage 1 Lift Kit on a Jeep Wrangler. I know the install takes a lot of time and is fairly difficult. I made it very clear to the individual who confirmed my appointment that I was there for a lift kit and I wanted to make sure that I was not going to be turned away when I got there because of the lengthy install. She said she confirmed with the techs and I was good for an 8:30am appointment. Lo and behold, I am there first thing in the morning and the tech has no idea what I am there for. I tell him its for a Mopar Stage 1 Lift Kit. Fiddles with the computer for a little while and says, "whoa, this is a big install....this is going to take a few days....can you come back next week?" I took a day off from work to be there for this installation. No, coming back next week was not an option. Their "compromise" was to have one of their outside vendors do the installation. I was quoted $1,300 for the installation of the lift kit. Using their labor rate - that equates to approximately 10 hours of labor. Mopar is the parts, service and customer care organization within Fiat Chrysler Automobiles. Mopar parts are original equipment manufactured parts for Chrysler vehicles - including Jeeps. Mopar estimates 4 hours for the installation. That's approximately $550. Where is the other $750 dollars and 6 hours of labor???!?!?! My guess - its the up-charge for East Hills because they were using the outside vendor. Needless to say I told them to leave my car alone. Waste of time. Avoid this place. There are plenty of Jeep dealers that can turn a wrench. Its not worth the hassle. P.S. - No, I don't need my fuel injectors cleaned with your "special" tool for $200 dollars. Are you for real? P.P.S. - highly recommend Sammy's in Hicksville and Goonie's in Holtsville for lift installs that are done efficiently and with respect for your time and time off. Don't let dealers scare you away with "void" talk. Warranties can't be "voided". The Magnuson-Moss Warranty Act prohibits such scare tactics. More

Horrible experience I have a 2013 jeep wrangler unlimited, it has a 4.5 lift, i have an axle seal leak. I take it in to the dealership to repair the axle seal leak. The S I have a 2013 jeep wrangler unlimited, it has a 4.5 lift, i have an axle seal leak. I take it in to the dealership to repair the axle seal leak. The Service advisor John calls me today and tells me the repair is not under warranty and will cost me $600, Apparently due to me having a lift which they're saying caused the leak. even though the leak is comming from the inside of the diff to the wheels. They say it only happens with lifted jeeps, i don't really know how true that is. I've also had prior incident with the same service department in which they cross threaded the lugnuts on both my rear wheels during a tire rotation, which cost me $80 to have repaired due to 2 studs that needed to be replaced. I didn't launch a complaint then because they were treating me pretty well so I let it go, even upto today they were treating me pretty well, never had any other issues besides these two things, and the service advisors have always been pretty good with me even john. After this incident though I'm starting to feel like they could do better, but like most dealerships its the bottom dollar that counts and not the customer. it wouldnt of cost them anything to repair under warranty.I even have a lifetime warranty on the vehicle, I expected better service, and after these 2 incidents, I know better then to ever go back to them for any major repairs. More

Mike Piscapo Owning two SUV's that I purchased from East Hills, I have been going here to have them have basic service at a reduced price withe VIP service. Owning two SUV's that I purchased from East Hills, I have been going here to have them have basic service at a reduced price withe VIP service. Recently both autos had issues, both were still covered under the Jeep manufactures warranty. MIKE Piscopo stood out as being very honest from the first time I met him. He is sincere and has the Customer's 'best interest' as top priority in this large successful dealership. I also found that overall the service people who have worked on my SUV's, were highly trained and knew what they were doing on these rather complicated SUV's. (when other service stations closer to me, did not!) More

Worst Experience Ever! I brought my one year old Ram in to this dealership for repair. 10 days later, I received a call from the dealership asking me to pick the truck up. I brought my one year old Ram in to this dealership for repair. 10 days later, I received a call from the dealership asking me to pick the truck up. I was told that they would not be able to look at the vehicle because they were too busy. My friend and I went down to the dealership to pick the vehicle up, and we were told by the service advisor that his manager said to get my truck off their lot because they were too busy with their own customers' vehicles and that I should go back to whatever dealer I bought the truck from. I have the factory warranty on the vehicle, which can be used at any Ram dealer, not just the one the truck was purchased from. I have never had such a horrible experience with any dealership before. Bringing my vehicle here was a total waste of time. I have filed complaints with the NY State Attorney General's Office, the DMV Division of Vehicle Safety, and the Better Business Bureau. It's unfortunate that this dealership believes they don't have to follow the same rules as everyone else. More

The Verdict This is the worst customer service experience I ever had in my long life. My car sat at the dealer for one month and was never diagnosed. Their servic This is the worst customer service experience I ever had in my long life. My car sat at the dealer for one month and was never diagnosed. Their service writer stated to me that his tech had "Eyes on it" What the xxxx that does mean? I was told it would be diagnosed, is that a proper diagnosis? I left with a blank sheet of paper which didn't include any details outlining the diagnostic procedure nor the parts required to repair nor an estimate detailing the cost, just a blank sheet of paper? Is that a proper diagnostic? I will lodge a complaint with NYS-DMV to ask my vehicle was a properly diagnosed, Never again! I implore all readers to stay far away from this dealer and their service department unless you want to be cheated. Don;t say I didn't warn you! More

Thank you, Raymond! I took my 2012 Wrangler in for service (and purchased some locking lug nuts) today and Raymond helped me. He was nice, professional, explained what t I took my 2012 Wrangler in for service (and purchased some locking lug nuts) today and Raymond helped me. He was nice, professional, explained what they did, and it was an absolute pleasure working with him. It took the amount of time that they said, and actually came in under the estimated cost. They gave me a ride home (thank you Jean!), although I could have waited for it to be finished. We have 2 Jeeps from East Hills, (and have purchased other vehicles from East Hills Chevrolet for many years) and I highly recommend their sales and service department. We purchased both of our Jeeps from Ann DeMayo, who is also fantastic!!! Thank you!!! More

I went in to have my vehicle serviced and while waiting Stan approached me to see if I needed any help. I told him I was in for service but wouldn't mind looking to see what options were available to me i Stan approached me to see if I needed any help. I told him I was in for service but wouldn't mind looking to see what options were available to me if I wanted to trade my present Jeep in. After working with me and seeing what was in my price range we were able to make a deal on a newer Jeep. He did a great job in finding what would be a good Jeep for my wife. Thank you for your great service Stan More

I have had my grand cherokee jeep there for about 2 1/2 months the car came with a defective defect. Well they fixed the noise about after month in and half, problem when they fixed that problem they ruine months the car came with a defective defect. Well they fixed the noise about after month in and half, problem when they fixed that problem they ruined the interior of the car. Then the parts came in they told me there were going to detail the car, they didn't , they put on the wrong color parts they left the dash open in the steering wheel,usb port didn't work anymore cause they didn't connect. So when the dash came apart which happened today Feb 8 2014 I went back and complained how there people didn't care and sales manger was giving us a loaner I told him to be careful and not to scratch the car, one mechanics heard this told an associate and another fellow back up a courtesy car into my new jeep. Im going nuts I just my back and fix the damages ASAP, I don't trust people after this fixed will never bring car back. there, Worst Service department in the world BEWARE. More