East Hills Chrysler Jeep Dodge Ram SRT - Service Center

Great service dept Recently bought a jeep the guy Mike in service answered a few questions I had. East hills is nice to deal with compared to most other places. Mark Recently bought a jeep the guy Mike in service answered a few questions I had. East hills is nice to deal with compared to most other places. Mark More

Geat service. Its nice to see that people still care about what they do at there job. Michael piscopo. Got me in and out when he promised. Its nice to see that people still care about what they do at there job. Michael piscopo. Got me in and out when he promised. More

Charlie in service The gentlemen Charlie at the service desk is the nicest man. He was very helpful with my car! He had great communication calling and leaving voicemail The gentlemen Charlie at the service desk is the nicest man. He was very helpful with my car! He had great communication calling and leaving voicemails about updates and when my car would be ready. He changed my whole experience at east hills jeep. Also john in the loner car department is very nice and good at his job! Thank you More

Issues with my Dirango Citadel I have been dealing with East Hills Dodge since I purchased my Durango two years ago. A few weeks ago a couple of minor issues started to plague my v I have been dealing with East Hills Dodge since I purchased my Durango two years ago. A few weeks ago a couple of minor issues started to plague my vehicle I was not able to contact the service department using the email I had on file. So I went ahead and email Tony Kullawattana in sales ( he had sold me the vehicle two years ago). Tony, not only got me the new contact information for the service department, he also contacted them for me. The same afternoon, I got a phone call from the service department with a date to take my vehicle for repair and to pick up a loaner vehicle. Mike Piscope was very helpful, curtious and professional. He went the extra mile to make sure all the issues were fixed. Overall I had a great experience at East Hills Dodge of Greenvale. Gualberto Figueroa Elmont, NY More

NIGHTMARE. I leased a brand new car in January from this dealership and unfortunately had an accident on April 13, 2016. I thought it was best to bring it back t I leased a brand new car in January from this dealership and unfortunately had an accident on April 13, 2016. I thought it was best to bring it back to the dealership where I leased it from and have them repair it; although I could have brought it anywhere. It is now May 24, 2016, and I still do not have my car and my rental reimbursement has since run out. I asked the general manger, and the owner to reimburse me for the remaining days I need to rent a car until my car is ready (which is supposed to be tomorrow May 25th) and was told it is not their fault my car isn't ready. However, apparently, there is some animosity between the auto body shop the dealership uses, and the parts manager, Anthony, so my car is stuck somewhere in the middle. The auto body said they are waiting on the parts to be ordered from the parts manager. When I spoke to the parts manager he did not sound sincere so when the auto body shop told me they do not get along, I can understand why there is a delay in getting parts ordered. I was told this would be a two week repair. I can understand another week or so for unexpected issues, but this is absolutely ridiculous. I got zero sympathy from the general manager, Judy Burr. I cannot believe she is the person in charge to deal with problems. She is rude and condescending. I am frustrated beyond words because this was a dealership that I thought was a place I would refer friends to and be a return customer because of their sales people who could not have been nicer; however, now given this experience I WOULD NOT use them again when my lease is up. I think the few days I have to pay out of pocket for a rental should be covered by the dealership and they would have had a long time customer giving out referrals to others; but now they will get the opposite. Very disappointed. More

Best Oil Change Ever! Took my car in for an oil change and let me tell you... The service was amazing. I've never met such a friendly person and his staff members were so n Took my car in for an oil change and let me tell you... The service was amazing. I've never met such a friendly person and his staff members were so nice. Michael Cartelli was welcoming and very accommodating. Very thorough job and super kind. I always ask a ton of questions; he didn't hesitate to answer all of them. I would definitely send my family and friends there. Thanks Mike C.! You're the best!! More

services Michael , the only reason i bring my truck in for services at East hills its a pleasure going in, he takes good care of my truck and i get treated rig Michael , the only reason i bring my truck in for services at East hills its a pleasure going in, he takes good care of my truck and i get treated right ! More

Great Service!! My Service Guy was Mike Cartellli, he was really informative and helpful as my car needed some more work then what I brought it in for. He made the e My Service Guy was Mike Cartellli, he was really informative and helpful as my car needed some more work then what I brought it in for. He made the entire transaction for me smooth and easy. Will definitely work with him again when it's time to bring my van in for service. More

recall They took me on time and finished early. Also received two new key fob's at no charge. They asked if I wanted a free NYS inspection and an $8.00 oil c They took me on time and finished early. Also received two new key fob's at no charge. They asked if I wanted a free NYS inspection and an $8.00 oil change. Coffee and bagels were great. More

Service work I dealt with Kevin Chang. He was extreme professional, courteous and always showed a real concern about my situation. Available to speak to on the pho I dealt with Kevin Chang. He was extreme professional, courteous and always showed a real concern about my situation. Available to speak to on the phone and when not, later returned calls. I had a unique problem and he explained the steps that were being taken to rectify it. Thank you Emil, John, Kevin and the whole department for making my unbearable problem, bearable. Tom Colacioppo More