East Hills Chrysler Jeep Dodge Ram SRT - Service Center

Mr. Michael Casey is exceptional! Michael never made me feel pressured or that I was being taken advantage of by your establishment which is important to me when I come in for routine Michael never made me feel pressured or that I was being taken advantage of by your establishment which is important to me when I come in for routine service. Mr. Casey is an asset to your service team and I will continue to use him as my service representative for as long as I own my Wrangler. More

Kevin Chang quality performance Kevin Chang is a credit to the establishment he works for. Always get me in and out in record time. with a smile.! Thank you! Kevin Chang is a credit to the establishment he works for. Always get me in and out in record time. with a smile.! Thank you! More

service center Had to get hitch installed on my new Ram. Was helped by Kevin Chang. Kevin got the job done for me under very short notice. The hitch was installed Had to get hitch installed on my new Ram. Was helped by Kevin Chang. Kevin got the job done for me under very short notice. The hitch was installed quickly and job was done well. Kevin was a pleasure to deal with. More

Worst service EVER I had made an appointment for an oil change for 1:00pm. I called to see if I was able to come earlier and was told no problem. I arrived at 11:45am. I had made an appointment for an oil change for 1:00pm. I called to see if I was able to come earlier and was told no problem. I arrived at 11:45am. I was told it was over an hour and a half wait before I would be done with my service. At that point I was already there and figured I would wait it out. At 1:45pm I asked the service advisor how much longer my car would be. He told me My car was about to be taken in and it should be about 20 minutes. 40 minutes later my car was finally done. This is NOT the first time I have had this problem and NOTHING away done to make it better. I waited over 2 1/2 hours for an oil change. There was no service manager there and when I spoke with the sales manager I was apologized to but again nothing to fix the situation. The service center at east hills does not stick to appointments at all. I was told Making an appointment is a tentative reservation and cannot be a guarantee the time your car is serviced. I will NEVER buy another jeep and I am currently looking for a new service center as well!!!!!! More

replace radio / gasket On Time very professional they replaced the radio reprogrammed and left the car clean check to make sure I was not waiting to long and came back wit On Time very professional they replaced the radio reprogrammed and left the car clean check to make sure I was not waiting to long and came back within a week to change the radio More

Love it!!!!! Hi my name it's Miguel , I just want to say that my experience here in East hills jeep was incredible , all the employees are so nice and caring 😊 Sp Hi my name it's Miguel , I just want to say that my experience here in East hills jeep was incredible , all the employees are so nice and caring 😊 Specially Jennifer barrios she is the bestttt I definitely recommend this place .... More

Excellent service They have a great service department especially mike cartelli he is such a big help anytime I come here he always make sure everything runs smoothly a They have a great service department especially mike cartelli he is such a big help anytime I come here he always make sure everything runs smoothly and does everything he can to help me he's great More

Excellent Service I brought my 2014 Jeep Cherokee in for inspection and service on Friday 11/4/16 and I had some reservations regarding what to expect as in the past I I brought my 2014 Jeep Cherokee in for inspection and service on Friday 11/4/16 and I had some reservations regarding what to expect as in the past I had always worked with John Piansky with whom I had absolute trust. John had been bumped up to the service manager position since my last visit. In just a few short minutes, I realized that working with Michael Cartelli would be an equally pleasurable experience. Mr. Cartelli constantly updated me regarding the service and computer upgrades needed, and in a very short time I was back on the road back home. I am glad for John on his well deserved promotion, and am very pleased in dealing now with Michael as my new service rep. I will not lose his business card I can assure you. Both men are indeed a credit to the East Hills Jeep dealership. Sincerely, Dennis McD More

Very fast and professional I met marc today, of all the dealers, hes been the best in years. HIghly recommend him. Also the dealership has coffee and bagels in the morning, ve I met marc today, of all the dealers, hes been the best in years. HIghly recommend him. Also the dealership has coffee and bagels in the morning, very inviting! More

Great Service Experience First routine service for my Wrangler Unlimited. Service Advisor Marc Seigel was great, taking time to explain the process and offer suggestions on s First routine service for my Wrangler Unlimited. Service Advisor Marc Seigel was great, taking time to explain the process and offer suggestions on service intervals and options. The service was accomplished quickly while I took advantage of complimentary coffee and bagels in the waiting area. More