Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
East Hills Chrysler Jeep Dodge Ram SRT - Service Center
Greenvale, NY
777 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
777 Reviews of East Hills Chrysler Jeep Dodge Ram SRT - Service Center
Sort by
August 09, 2017
excellent service The experience in the dealer service department is good. I have a lease jeep SUV and wanna change the oil. The service person suggest I do more servic The experience in the dealer service department is good. I have a lease jeep SUV and wanna change the oil. The service person suggest I do more service but I say no and they didn't insist, that makes me comfortable. More
by IBM
Employees Worked With
August 08, 2017
WORSE DEALER AND EMPLOYEES Jessie Berbig and Adam in finance at the time did an amazing job with y 2 car purchases within a month and a half. When it comes to managers and servi Jessie Berbig and Adam in finance at the time did an amazing job with y 2 car purchases within a month and a half. When it comes to managers and service department and the service manager Jon Piansky, are by the worse people to work with or talk to. Jon do not help anyone and yet just gets upset and walks away from everything and cant man up and have a conversation and or get something addressed and fixed. But no he is so rud and nasty and definity should not be a service manager. Also Kevin Chang was not a nice guy as well, he had and attitude as well and was super nasty when talking back to me. They do not call anyone back, they don't do anything to help anyone, as well and don't live up to anything they say. My car was in the shop getting fixed a couple time and when I went to pick up my car they had kept damageing my car. everytime I had gone back over the period of 3 and a half months straight, they would be more damage and I would just get back in the loaner and leave again for them to fix the car. After all the damage they have done on my car, it turns out that the whole left, right and rear of thr car was painted in the end do to all the damages that they have done to my car. I even contacted chryslar capital and they gave me the run around and gave me different case workers, they didn't fill eachother in so had to eep starting over. They kept asking me to bring car as they will fix it and fter the 3rd time and loosing 3rd day of work I gave up with this company. Thay asking if iw anted to buy the car and I was like you are nuts for me to buy a car that you crap dealer painted and the paint is flacking off. I would never buy that car and I fell back for the next owner of that car.. They would not help with anything and I mentioned if you don't help I will get out of my lease early and never go back to this company again. and so they told me Tuesday they can not help me, and Saturday I went and got rid of that car and when to a different brand where I got treated great like they actually wants customer to be happy and not this crap company. After all the cars I have bought throught this company I would not reccomenned anyone to get a car from this company and if you really love the company then would definity not recommened from this dealer at all. More
by chris
Employees Worked With
Other Employees :
adam, and charlie and a woment (general manager), Jesse Berbig, Kevin Chang
August 08, 2017
Great Experience Marc Siegel and the staff at East Hills are wonderful and efficient. I will always bring my car to them for all my service needs. Thank you Marc! Marc Siegel and the staff at East Hills are wonderful and efficient. I will always bring my car to them for all my service needs. Thank you Marc! More
by Runmom
Employees Worked With
August 05, 2017
Jeep Service I am once again impressed with the staff and customer service at East Hills, Michael Casey specifically. He helped me greatly with my issue, and went I am once again impressed with the staff and customer service at East Hills, Michael Casey specifically. He helped me greatly with my issue, and went out of his way to make sure I was happy. He kept me updated about the service and I had my Jeep back in a timely manner. Because of his generosity I'll be sure to continue my services with East Hills. More
by jeepy
Employees Worked With
August 04, 2017
Car Service Excellent service friendly staff clean area they explain everything to that is due at the time of your visit and explain why that service is important Excellent service friendly staff clean area they explain everything to that is due at the time of your visit and explain why that service is important More
by Jeepster
Employees Worked With
Stephen Petrowski
August 04, 2017
Quick and Easy Excellent customer service, great communication, and very fast service turn around. Total wait time was about 45min to get the service consultation, Excellent customer service, great communication, and very fast service turn around. Total wait time was about 45min to get the service consultation, oil change, NYS inspection, and tire rotation. I have been other dealerships and typically waited for more than two hours to get these done so I was very impressed.. And Michael Casey is a great service advisor! Very easy communication, friendly, and no nonsense sale push. More
by jeep11507
Employees Worked With
August 02, 2017
Amazing Experience We went in today with a 2017 Dodge Durango for an oil change and inspection. We had spoken with Marc prior to the visit, and he answered all question We went in today with a 2017 Dodge Durango for an oil change and inspection. We had spoken with Marc prior to the visit, and he answered all questions we presented him, as well as clarified any concerns. He was friendly, courteous, and genuinely cared about us as customers . We will not hesitate to use him again . More
by jberger4534
Employees Worked With
July 31, 2017
Thankful 4 Charlie I have always been a fan of the service dept here, but since I met Charlie it's saved my life.... he is the reason I feel comfortable going directly t I have always been a fan of the service dept here, but since I met Charlie it's saved my life.... he is the reason I feel comfortable going directly to jeep when my car is in need of an emergency or just a service.... Charlie makes sure to take care of everything, from caring about me to fixing my vehicle that has had some bad luck this year... I feel comfortable calling him and putting him in charge regarding my jeep... he is completely honest when sharing his opinion on services that must be done in order to stay in my budget and maintain a safe vehicle.... I'm now there bc of him and I love Jean too More
by Anvill's
Employees Worked With
Charlie Mirabile
July 30, 2017
outstanding service once again I brought my jeep in for service and the service department ( I mean Mike Casey) took great care of me . told me want I needed and didn't t once again I brought my jeep in for service and the service department ( I mean Mike Casey) took great care of me . told me want I needed and didn't try to over sell me. and got me on my way quickly. I will a new truck in December because of the service department. More
by mikedoyle
Employees Worked With
July 21, 2017
Great Service The latch on my trunk wouldn't work and as a result, but my trunk would not close. Is spoke with Kevin Chang and he was extremely helpful and persona The latch on my trunk wouldn't work and as a result, but my trunk would not close. Is spoke with Kevin Chang and he was extremely helpful and personable. Not only was he able to quickly have the trunk fixed, but he also noticed I needed an update on my shifter. He was able to help solve my problem and even help with an issue I didn't know I had. My experience with this dealership has be excellent since the inception of my lease and will definitely be going back when it's time to renew! More
by LJN22
Employees Worked With
Kevin Chang
