East Hills Chrysler Jeep Dodge Ram SRT - Service Center

great customer service. Very helpful person in service dept. Marc Siegel. He explained some things to my about my jeep and how to handle it better in snow and ice that the Very helpful person in service dept. Marc Siegel. He explained some things to my about my jeep and how to handle it better in snow and ice that the original salesman never took the time to do. I appreciate this kind of customer service. I had brought my jeep in for a recall issue and left with some great education!! More

Be very careful here - I will never return! I took my car in for service to this dealership multiple times over several years and have never been happy with the result. On one occasion a part wa I took my car in for service to this dealership multiple times over several years and have never been happy with the result. On one occasion a part was installed incorrectly and lead to more damage to the car. When confronted with the results, the dealership made no attempt to fix the problem they had caused, claiming the issue was the result of normal wear and tear on the vehicle. The service representatives tried to conn me into replacing fluids on our vehicle that did not need replacing, claiming they had checked them. However, when the manager was confronted about this attempted conn, he told us all of his service is simply "recommended" despite it not being recommended according to the service manual. BE CAREFUL - apparently this dealership recommends services without verifying the vehicle does in fact need them. Finally, when I brought the car in for the last time and it was no longer under warranty, I were never told there would be a diagnostic fee. Upon dropping off the car, I was presented with an iPad form to sign. However, the part of the form that had the price was hidden from view (on purpose I'm sure) and I was never verbally informed of the fee. When I complained about not being told of the fee, I asked for the manager to be shown the iPad form in the manner it was presented, so he could see that it was misleading. His only response was "You signed it - in a court of law, I would win this case - a signed form is a signed form". This was clearly another attempt to conn the customer. Overall, I was very dissatisfied with the care and service I received and will never return to this dealership. More

Great service visit My service writer Marc Siegel was top notch! He got me in immediately and took care of all my needs in a couple hours right before taking a road trip. My service writer Marc Siegel was top notch! He got me in immediately and took care of all my needs in a couple hours right before taking a road trip. More

Oil and Filter service Service was excellent and friendly and short wait time.Waiting area was neat, clean and comfortable. Service advisor was very polite and knowledgeable Service was excellent and friendly and short wait time.Waiting area was neat, clean and comfortable. Service advisor was very polite and knowledgeable . thank you More

Excellent, Friendly Service. Professional, Courteous Kevin Chang & Ed Wiffen Mgr, Jon Pianski & everybody else is great. I recommend all my friends! been buying trucks & Jeeps from East Hills for years. Kevin Chang & Ed Wiffen Mgr, Jon Pianski & everybody else is great. I recommend all my friends! been buying trucks & Jeeps from East Hills for years. More

Fantastic Service I came in without an appointment for an oil change, tire rotation and an inspection. The service advisor made sure I was out of there rather quickly. I came in without an appointment for an oil change, tire rotation and an inspection. The service advisor made sure I was out of there rather quickly. More

Service writer integrity As a rule I never used integrity to describe a service writer. Michael Casey has been upfront, honest and helpful each time I had my 2008 Town and Cou As a rule I never used integrity to describe a service writer. Michael Casey has been upfront, honest and helpful each time I had my 2008 Town and Country (240,000 miles) serviced. He is attentive, and communicates every step of the way. More

Excellent service provided by Service Adviser Michael Casey I recently had a problem with a disturbing rattle sound coming from the rear of my 2014 Jeep Cherokee and Service Advisor Michael Casey helped in gett I recently had a problem with a disturbing rattle sound coming from the rear of my 2014 Jeep Cherokee and Service Advisor Michael Casey helped in getting the issue corrected last month. He had stated that he felt the issue was related to the suspension, and suggested replacing the link stabilizers. He had me back on the road in a very short time, and I can't overstate my satisfaction with the service I received. I have another jeep dealership located closer to my home in Westbury but have felt I have always been best served by driving the extra few miles to East Hills. Mike Casey only reinforced my positive view on the East Hills dealership. Thanks you Mike! P.S. Marc Siegel and Jon Piansky are two additional employees that have assisted me in the past and have also drawn me back to East Hills. Overall a great staff! More

Service Micheal was very kind and listened to my every need. He was very friendly and he made my experience at the dealership one of the best. He gave me 5 st Micheal was very kind and listened to my every need. He was very friendly and he made my experience at the dealership one of the best. He gave me 5 star service!!!! More