Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
East Hills Chrysler Jeep Dodge Ram SRT - Service Center
Greenvale, NY
777 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
777 Reviews of East Hills Chrysler Jeep Dodge Ram SRT - Service Center
Sort by
October 19, 2018
Just leased a lemon Sahara Wrangler 600 miles car not usable In August 2018 I returned my previous lease Sahara Wrangler, and leased a new 2018 Sahara Wrangler after Ed the manager shared its new improvements. In August 2018 I returned my previous lease Sahara Wrangler, and leased a new 2018 Sahara Wrangler after Ed the manager shared its new improvements. Upon receipt of my Wrangler at 600 miles the car traveling at 50 miles per hour suddenly started bucking and dropped abruptly to 10 miles per hour then shot back to 40 miles per hour finally sticking at 10 miles per hour continously bucking until I could get to a safe spot to call road side assistance. East Hills Jeep had the car for a week returned it to me and said " Most likely some wires loose as this can happen to new cars in transport to dealerships". I trusted they did their due diligence, At around 1600 miles on a busy road doing 45 miles per hour the same issue happened, however this time i was almost rear ended as the car abruptly dropped to 20 miles per hour, only within seconds to rev back to 45 miles per hour. Car towed, Mike the service manager extremely sympathetic states its the same code as at 600 miles ,shares when he took it out for ride it happened to him 2 times, thus 4 times within 6 weeks the same issue same code yet unable as they shared to fix. Response to us they needed to call corporate. Corporate shares this has never happened before,that was over a week ago, No action from East Hills Jeep. No call from Ed the manager or the owner of East Hills who is very visible there greeting new clients. Noteworthy, we have 4 jeeps currently leased with this dealership under the old owner and team and never had any issues with attentiveness to service with the cars. I believe how you treat and handle problems concerning your products after the sale is paramount to the core of a company's true mission of excellence. For now, continue to pass East Hills Jeep and find another Jeep dealership, unless you want to stop for a cup of LEMONADE. More
by Debbie35
October 18, 2018
Amazing Experience I highly recommend East Hills Jeep. I had an issue with my car and Jon Piansky the service manager took the best care of me and my car. I stay loyal t I highly recommend East Hills Jeep. I had an issue with my car and Jon Piansky the service manager took the best care of me and my car. I stay loyal to the Jeep brand and this dealership because of the great service and the family like feeling. Love my experience and my sales person Jorge Molina. No better place...5 stars. More
by Perla123
October 17, 2018
Great Service and professionalism I brought my 2017 Jeep Compass for an oil change at this dealership. Marc was an amazing representative at the service desk. In addition to my request I brought my 2017 Jeep Compass for an oil change at this dealership. Marc was an amazing representative at the service desk. In addition to my request, he went ahead to validate if there were any recalls on the vehicle and provided great discounted rates and options for performing 12k service. Marc is a great guy and i would definitely return to this dealership for service in the future. More
by msemerkant
Employees Worked With
October 16, 2018
Great and fast service as usual! I went in for an oil change without having a scheduled appointment. They took in my car with no hesitation and finished it way before the promised tim I went in for an oil change without having a scheduled appointment. They took in my car with no hesitation and finished it way before the promised time. great service! More
by Vera123
Employees Worked With
October 13, 2018
Marc Siegel, Service Advisor As I arrived for my Saturday oil change for my Grand Cherokee Jeep, I was greeted with a handshake and welcoming conversation by the Service Advisor, As I arrived for my Saturday oil change for my Grand Cherokee Jeep, I was greeted with a handshake and welcoming conversation by the Service Advisor, Marc Siegel. We discussed the maintenance needs of the Jeep. Marc did an assessment, developed a course of action, and passed on a summation of what was to take place. Marc and his service team delivered outstanding technical expertise in maintaining my Jeep. I am always grateful for the attention to detail characteristic and superb work ethic of Marc Siegel and his service team. Thank you. More
by Mark
Employees Worked With
Other Employees :
Oliver Brodlieb,, Arnie Price, Kevin Chang, Stephen Petrowski
October 10, 2018
The best Service Manager in the North East Steve, the service manager at this location, has been taking care of me and my family's vehicles for the past 3+ years. Every experience is a pleasure Steve, the service manager at this location, has been taking care of me and my family's vehicles for the past 3+ years. Every experience is a pleasure. He is honest and trustworthy and understands the needs of his clients. More
by jdiamantehonan
Employees Worked With
Stephen Petrowski
October 09, 2018
Fast and quality service Great service from these guys when i took my hellcat in for its 7k mile service. Mark was straight forward with the work that was being done and the p Great service from these guys when i took my hellcat in for its 7k mile service. Mark was straight forward with the work that was being done and the price of it all. Will continue to bring my car back here for necessary maintenance. More
by helcat631
Employees Worked With
October 08, 2018
Service is excellent Marc Siegel is and was extremely helpful and certious very pleasant and extremely knowledgeable. He's always rt on the money always a pleasure. W Marc Siegel is and was extremely helpful and certious very pleasant and extremely knowledgeable. He's always rt on the money always a pleasure. Waiting area clean and comfortable. Great coffee. Ty More
by Cigarfather
October 06, 2018
A great experience I brought my new compass into east hills and was taken care of Stephen Petrowski. I have had bad experiences at dealerships but not at this one. St I brought my new compass into east hills and was taken care of Stephen Petrowski. I have had bad experiences at dealerships but not at this one. Stephen made sure my truck was brought into the shop and was completed under the time I was told which is always a good thing definitely going to be doing service there again. More
by Jacks112
Employees Worked With
Stephen Petrowski
October 06, 2018
Awesome service Marc S kept me informed every step along the way and answered all my questions. This is a very experienced team and a well run facility. Marc S kept me informed every step along the way and answered all my questions. This is a very experienced team and a well run facility. More
by Monkey1
