East Hills Chrysler Jeep Dodge Ram SRT - Service Center

Letter of Thanks I brought my 2014 Jeep Cherokee in for an annual inspection yesterday, and am now writing to simply say thanks to Service Advisers Mike Casey and Step I brought my 2014 Jeep Cherokee in for an annual inspection yesterday, and am now writing to simply say thanks to Service Advisers Mike Casey and Stephen Petrowski. Mike registered me in and answered all the questions I had regarding what the inspection covered. Stephen Petrowski closed me out and he also took the time to explain items that I should give my immediate attention. "Rear brakes in the not to distant future" and that I should seriously consider replacing the tires in the "immediate time frame". By the time I had finished a hot cup of the hospitality coffee and toasted bagel, I was back on the road again. Thanks again to you both. You are both are a credit to the East Hills dealership. (Spoke with Jon Piansky before my visit. He also is always a pleasure to converse with. Kudos all around.) More

From Rotten To Rolling in Style! Kevin Rocks! I sent my "Jeepy" in due to some major problems. East Hills took her in and examined her, communicated each step of the way and contacted me with a ve I sent my "Jeepy" in due to some major problems. East Hills took her in and examined her, communicated each step of the way and contacted me with a very reasonable quote in a timely fashion. When/If any additional issues arose, my representative gave me clear options and I eagerly accepted. The work was done in great time considering I had no appointment, the right way and with the right parts! Im so glad I kept it in the family!!!! More

2015 Town & Country Transmission Saga I lease a 2015 Town & Country. On October 23 I heard a whining sound cok’ing from the engine. I took it to my mechanic and he said this sounds like a I lease a 2015 Town & Country. On October 23 I heard a whining sound cok’ing from the engine. I took it to my mechanic and he said this sounds like a transmission problem take it to a dealership. So I called the dealershiip I leased it from and they told me they couldn’t take the van for 4 weeks. I called another local dealership and was on hold for 7 minutes. Out of frustration I called Chrysler Customer Service 800#. They connected me to the dealership near my house. Earliest appointment was November 8. I dutifully dropped my van off that day and spent the next 7 days waiting for a diagnostic to be done. The result was a $5000.00 estimate of work needed to be done and my original problem of transmission was not significant. The next day I picked my van up and was unable to get it into gear unless I gunned the engine and then it would click into drive for a brief bit of time. Fortunately I don’t live far and was able to coast most of the way home. A 1/4 of a mile from home my husband came and towed me the rest of the way. Next day I called Chrysler Customer Service again and explained what happened. They immediately contacted Roadside assistance and had my van taken to East Hills Chrysler. It was a bumpy start there, but I’ve had several years of experience with the service department there so I was not surprised. What was a bigger surprise was the Service Manager who took on my van, Michael Casey. The first phone conversation with him made me feel comfortable. He understood what had happened and how upset I was with the condition of my van. He was in touch with me on a regular basis, explaining every step of the way what was going on with the work and the results of each step taken. When the diagnosis was completed on my van it was determined my transmission was no good. It was a 5 week period of time and I know he was frustrated with the delay of Transmission shipment because he knew I needed my vehicle for work. Fortunately I was able to borrow a family member’s car during the bulk of the time but when that goodwill ran out Michael had a courtesy van ready for me immediately. I have my van back and I’m very happy. I’m even more happy about my overall experience with East Hills Chrysler Service because of Michael Casey. He was incredibly professional, kept communicating through the entire process and made sure that all the work was covered under the Powertrance warranty. This was a wonderful surprise because the other dealership informed me that nothing on their diagnostic list would be covered under warranty. This experience with East Hills Chrysler has made me rethink about returning there for another vehicle in the future as well as the service dept. Kudos to Michael Casey! More

Customer service at East Hills Jeep is top notch! Best experience at a dealership ever. Mike Casey is a pro! Tony gave me a lift to work after dropping my car off. Real nice guy. The service tech fo Best experience at a dealership ever. Mike Casey is a pro! Tony gave me a lift to work after dropping my car off. Real nice guy. The service tech found the problem, fixed my Jeep quickly. I’m very impressed with East Hills Jeep. More

Service Department is a rip off! So I brought my very recently purchased (about 2 weeks), used 2015 Jeep Patriot in for a check engine light. First issue: They told me my warranty tha So I brought my very recently purchased (about 2 weeks), used 2015 Jeep Patriot in for a check engine light. First issue: They told me my warranty that I had purchased was not valid (not true). Then, they told me I would need to replace my brakes (not true). The issue was the purge valve, which evidently costs nearly $250 dollars to replace with them (grossly overpriced). Then they brought me out a dirty air filter and told me it was my cabin filter that had not been replaced. The item, which you can purchase yourself for $10, cost me nearly $30 there, and the "Fresh AC" which should cost $2 cost me $52. I later called up the dealer where I purchased the car to discover that they HAD changed the air filter - East Hills brought me someone else's dirty filter and managed to get me to pay over $400 for services there. All while refusing to honor my warranty. They should be ASHAMED of taking advantage of clients this way. I will NEVER use them again. More

My recent service experience I originally bought my Jeep Wrangler from Brett, who provided an awesome car buying experience. I now work with Stephen who helps me maintain my truck I originally bought my Jeep Wrangler from Brett, who provided an awesome car buying experience. I now work with Stephen who helps me maintain my truck (baby). Any problems I know he’ll go above and beyond to help resolve. I’m throughly satisfied with all facets of East Hills Chrysler Dodge and Jeep. More

Servicing Review Awesome dealership. East Hills Jeep is the best. Stephen Petrowski is great service advisor! Thank you for making the first service on this vehicle so Awesome dealership. East Hills Jeep is the best. Stephen Petrowski is great service advisor! Thank you for making the first service on this vehicle so easy. More

Poor customer support and service My car has been in for service multiple times over the past 1 1/2 years for the same problem. At times it just wont start. They keep the car for a mon My car has been in for service multiple times over the past 1 1/2 years for the same problem. At times it just wont start. They keep the car for a month each time and still not fixed. This summer they rebuilt the top part of the engine because they heard a ticking noise (not addressing the original complaint). I reluctantly took the car back and the next day the engine threw a spark plug. The car went back - this time they refused to give me a loaner car (part of my purchase agreement). It was written in as a misfire and got authorization from Chrysler to replace the engine under the lifetime power train warranty. A month later I got the car back with no air conditioning, no rear heat and the same non-start problem. Two months after the engine work, the shift linkage came off on a major road. I was able to connect it by hand indicating it was not connected properly after the work. Now the van is back because it wouldn't start. It was towed in on Monday and 2 days later they still haven't looked at the car. I have left messages for the owner of the dealership (Oliver) and he won't even return my calls. Kevin the service writer is always polite and says the right things but is not getting any support to help the customer. Still no loaner cars for me.....They change the rule as they see fit. Not sure when I will get my car back. More

AWESOME SERVICE KEVIN CHANG WAS MY SERVICE ADVISER HE WAS VERY PLEASANT AND HELPFUL HE POINTED OUT ALL THE ITEMS I NEEDED TO KEEP MY VEHICLE IN TIP TOP SHAPE KEVIN CHANG WAS MY SERVICE ADVISER HE WAS VERY PLEASANT AND HELPFUL HE POINTED OUT ALL THE ITEMS I NEEDED TO KEEP MY VEHICLE IN TIP TOP SHAPE More

I brought my car in for a recall notice. The service manager, Marc Siegel, was very friendly and helpful. The service department as a whole was very efficient, and I was back on the road in The service manager, Marc Siegel, was very friendly and helpful. The service department as a whole was very efficient, and I was back on the road in a little over an hour. Very satisfied!! More