East Hills Chrysler Jeep Dodge Ram SRT - Service Center

Service showed nothing but sheer disregard for customers. Bought the car from this dealer and with the purchase was provided with 3 "free" oil changes. Called to schedule an oil change and was told to just Bought the car from this dealer and with the purchase was provided with 3 "free" oil changes. Called to schedule an oil change and was told to just use their "express service" and no appointment was necessary. Arrived this morning at 8:40, was told the oil change would be done within the hour, but there were a few cars in front. After 1 hour & 20 minutes, I inquired about my car and it was still sitting outside and had not gone in yet. ABSOLUTELY UNACCEPTABLE. Was not notified that it would take longer than promised, nor was anyone apologetic about the failure in customer service. The old saying, you get what you pay for, definitely applied here. I was told I would pay nothing for the oil change and received nothing... not even an oil change. Bad service, period. Not to mention that free oil changes were part of their untrue sales pitch. Lesson learned. More

I brought my 2014 Jeep Cherokee in for an oil change and inspection at East Hills this morning and I wanted to take a moment to comment on the ever excellent service I always receive at East Hills. Service inspection at East Hills this morning and I wanted to take a moment to comment on the ever excellent service I always receive at East Hills. Service associate Mike Casey took care of all my needs today and he is always so professional and attentive. My take away today, as i always the case, Mike is indeed a five star credit to your organization. On my next jeep upgrade, I will be sure to head for East Hills knowing the great quality of service after purchase. I live closer to Westbury Jeep but the trip to East Hills Jeep is well worth the extra few miles. Adding an extra star to the overall service in recognition of "Soccer Mom" Clarissa Rosado. Cashiers probably aren't brought into the realm of conversation on service ratings very often, but I do want to express my appreciation to Clarissa as well.. Clarissa is also a "professional" and for years on end has always greeted me with a smile and is always very attentive. Always five star polite and attentive I am sure, even on rainy days like today. Just wanted to thank you both for your assistance earlier today. Dennis More

I am writing a review of my service experience at East Hills Jeep. It was just a pleasure not the usual insanity as in most dealerships when you bring your car for service. So on my return home my wife sa Hills Jeep. It was just a pleasure not the usual insanity as in most dealerships when you bring your car for service. So on my return home my wife said, your back early was everything ok. I said this is the best way to describe my experience. Your best friend owns a high end service center. You walk into the service center area, are greeted warmly and in minutes your information is on an iPad and the simplicity starts there. You tell them your needs, concerns and pleasantly your information is entered and the process begins. You’re invited to the waiting area and there is a full barista coffee bar, real snacks, bottled water and two wide screen television. Comfortable chairs and a pleasant atmosphere make the waiting experience ok. You’re informed it will be an hour and halfway through your advisor comes out to update you. You’re adjacent to the new car showroom which is inviting as it’s the biggest candy store of cars in a state of the art showroom. An hour passes your advisor comes out and informs you all is well everything was taken care of and enjoy your day. That’s the service experience with Elliot the service advisor and the Service Manager, Rafael who are just first class men. Six months ago my Wrangler had a service issue that left me stranded on the Expressway. It was a day before leaving for a vacation and a harrowing experience. I call roadside that set up a tow and the Jeep was taken to East Hills Jeep. I called in and was informed it would be impossible to get my Jeep back the next day. So I called Rafael. My Wrangler had a coolant issue with a faulty part that required replacement and it was also on a recall campaign. We were supposed to leave for vacation in the morning. So I spoke to him explaining my issue and he said, ‘RELAX I WILL MAKE SURE YOUR JEEP IS FIXED AND YOU WILL ENJOY YOUR VACATION TO VERMONT’ Thank you all. Without question one of the finest dealerships on Long Island. Richard CIRAMI More

Working with Mike Casey has been a pleasure. Have had our car serviced with him for many years and he is knowledgeable and professional. We always ask for him when service is needed and he has Have had our car serviced with him for many years and he is knowledgeable and professional. We always ask for him when service is needed and he has never disappointed us! we have complete trust in him and we don't feel we're being ripped off. More

I went to this service center after struggling with other dealer service center fixing the service engine light about a year, which kept getting back and asking unreasonable fixing cost without resolving the dealer service center fixing the service engine light about a year, which kept getting back and asking unreasonable fixing cost without resolving the issue. As a last resort, I went to East Hills service center and Jon really help me out explaining the reasons for what causes the issue and why it keeps coming back. I had to visit there more than 3 times but the issue is resolved. People go to the dealer service center although fees are expensive than the local repair shop because we want to get proper explanation and guranteed services, not because they fix the car better than the local shop, and Jon really meet my expectation. Thank you Jon! You really help me manage the stressful situation. : ) More

It's great to have a dealership that you can depend on. East Hills earns my trust every time. Jon Piansky assured me that he would get my car back to me in time, and he totally followed through on his pro East Hills earns my trust every time. Jon Piansky assured me that he would get my car back to me in time, and he totally followed through on his promise. Jon was honest, fast, and professional. I highly recommend East Hills for car service to any and everyone. I highly recommend it. More

Came in for service on my Jeep, Jon was extremely helpful in assisting me with all of my concerns. I will definitely be returning and asking for Jon! in assisting me with all of my concerns. I will definitely be returning and asking for Jon! More

My fenders got ripped off on the streets so I took it in to get new fenders installed. Their body shop damaged the clear coat and the dealership did not want to take responsibility for it. They said the dam to get new fenders installed. Their body shop damaged the clear coat and the dealership did not want to take responsibility for it. They said the damage was already there...however they took photos of the car when I dropped it off...and somehow they cannot pull up the images. Rafael the service manager did not want to go back and forth with me and straight up told me they aren't going to cover it because they didn't do it. Kind of ironic my dash cam was also unplugged leaving a gap in footage of when they did the repair. CMO Phil, please do respond to this review trying to defend their case. More

LIZ helped me she provided me with great professional service and it was a pleasure. service and it was a pleasure. More

As promised I was given a swift service, and price was remarkably reasonable as always. Thank you Dean Vardakis for your expertise and friendly service! remarkably reasonable as always. Thank you Dean Vardakis for your expertise and friendly service! More