East Hills Chrysler Jeep Dodge Ram SRT - Service Center

Mark Siegel was terrific. In and out in 1 hour - nail in tire - even with no appointment. Bought my jeep here. They take care of their cars! tire - even with no appointment. Bought my jeep here. They take care of their cars! More

Mark Siegel was fantastic. He is very friendly, straight to the point, and keeps you in the loop with everything going on. Thank you so much Mark! I have never liked dealer prices for service, but I know m to the point, and keeps you in the loop with everything going on. Thank you so much Mark! I have never liked dealer prices for service, but I know my vehicle is in great hands and will have a long life by keeping it maintained here. More

I found Michael Casey to be professional at what he does as a Service Adviser and very pleasant in answering my questions to my satisfaction. Most importantly, he impressed me with his genuine care for his as a Service Adviser and very pleasant in answering my questions to my satisfaction. Most importantly, he impressed me with his genuine care for his customers. Thanks, Michael! More

Had excellent help from Mike Casey. He’s my go to guy, always is honest and helpful. Trust him with my wheels all the time. always is honest and helpful. Trust him with my wheels all the time. More

I’m not typically one to write a review but my experience today was so atrocious that I feel as if I have to. I had spoken to three employees on Friday about a TSB (all of whom were very polite and helpful) today was so atrocious that I feel as if I have to. I had spoken to three employees on Friday about a TSB (all of whom were very polite and helpful) and they reviewed my situation and assured me it would be handled with ease on Monday. Fast forward to today - I brought my Jeep in first thing in the morning and was sent to Mike, a service department worker, to be assisted. I explained the situation to him, how I had spoken with three other employees before the weekend and how we planned to approach it. Mike was not amused. A seemingly good morning quickly turned absolutely horrible. Mike instantly was very snippy and angry and couldn’t get a sentence out without attitude. I felt as if I was being talked to as a five year old. I provided him with the names of the people whom I spoke with a few days prior and he told me that that was “great” but didn’t matter and that if I couldn’t definitively tell him what was wrong, I would “get my car back the exact same way I brought it in.” Mind you, I told him approximately ten times that the steering felt loose and wobbly and there was a TSB to replace the steering box for this exact reason - apparently that wasn’t a good enough answer. He then asked me in a sarcastic remark if I wanted him to write “the steering is loose” on his iPad.. YES I obviously want you to write that, I just told you that ten times. He treated me like an idiot whenever I spoke and each time he responded, he raised his voice. He became so intense and disrespectful that I nearly started crying inside of the dealership and did start crying afterwards. Never in my life have I ever been talked down to with such a lack of respect. There was no need for his behavior. I am disgusted beyond words with my experience today with this service center. More

Great Service given by a great team. I was greeted by one of the staff members and directed into the office area. When my turn came, Jon Piansky checked me in and took my reasons for being there. The whole p of the staff members and directed into the office area. When my turn came, Jon Piansky checked me in and took my reasons for being there. The whole process was quick. From the time I got there until the time I was finished went by amazingly fast. More

This was my first time at East Hills Dodge and I couldn’t be more pleased with the Service that I received. From the moment I got there I was met with professionalism from the service greeter to my service a be more pleased with the Service that I received. From the moment I got there I was met with professionalism from the service greeter to my service advisor Mike Pierleoni. Mike went over with me the maintenance schedule for my vehicle that was past due and I addressed to him some of my concerns with the vehicle and he gave me a reasonable wait time and made sure that all the work was done to my expectations. East Hills Dodge made a good first impression on me but that’s due to the experienced and professional staff that represent this establishment. Thank you Mike! More

Mike C always takes care of me when I come in for service. It has gotten to the point where I only deal with him when I call or go for service because in the 3 years that I have had my vehicle He has service. It has gotten to the point where I only deal with him when I call or go for service because in the 3 years that I have had my vehicle He has gone above and beyond providing me service More

Michael P at the servjce desk was amazing. My car was ready super quick he kept me informed of the progress via text messages and the car was clean and ready to go before the scheduled time ready super quick he kept me informed of the progress via text messages and the car was clean and ready to go before the scheduled time More

The service department at East Hills Chrysler Jeep are always very accommodating. The staff are friendly, professional and helpful. It’s a pleasure to come in for service. always very accommodating. The staff are friendly, professional and helpful. It’s a pleasure to come in for service. More