East Hills Chrysler Jeep Dodge Ram SRT - Service Center

East Hills Chrysler Jeep Dodge Ram SRT responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your Jeep. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chrysler Jeep Dodge Ram SRT responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chrysler Jeep Dodge Ram SRT responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chrysler Jeep Dodge Ram SRT responded

Thank you for taking the time to write this review. We are pleased to hear that Jon was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chrysler Jeep Dodge Ram SRT responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chrysler Jeep Dodge Ram SRT responded

Brian, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

Brian responded

My only regret was that initially, Dealer Rater only allowed 25 words to express my deep appreciation for Chris McEntee's dedication to my case. Desperately in need of a repair, I'd called several dealerships, and believe it or not, some did not even reply to my continued calls and messages, and the ones that had replied a day later, told me it would take 7-10 days at a minimum, and they recommended that I try other dealerships because the likelihood was that it would likely take as much as 2 weeks. I felt like they didn't even want my business and that they couldn't care about my situation. Unfortunately, my car was not starting and stalling when and if I ever got it started. And, I needed my vehicle running well, in 3 days, as my son who is a Cub Scout would need to pick up and deliver 68 Christmas wreaths on that Saturday. Chris was very understanding, attentive, empathetic, honest, and sincerely dedicated to doing all he could to get the job done for me. He explained that because this RECALL had no parts ready for the repair, there would be a lot of red tape, phone calls, and emails to get proper approvals from corporate and to track down an approved part as an alternative solution. As soon as I arrived, to drop the car off, Chris ran out and met with me and explained the whole situation. He said he couldn't make any promises but that he'd do his best. He immediately had the car scanned with the OBD. And ran in to start making the proper phone calls and emails. To my great surprise, Chris called me the next day telling me the vehicle was repaired and that I could come in and pick it up. Words can not express my deep gratitude. Chris and his team truly went far above and beyond all expectations. And for the record, I have still not even heard a reply from one of the repair centers that I called. Thank you again, Chris and East Hills Jeep Dodge Ram SRT. You really saved me a lot of grief and expense.

East Hills Chrysler Jeep Dodge Ram SRT responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Jon and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chrysler Jeep Dodge Ram SRT responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Marc does for East Hills Chrysler Jeep Dodge and our customers. Hope to see you again soon! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chrysler Jeep Dodge Ram SRT responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chrysler Jeep Dodge Ram SRT responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com