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East Hills Chrysler Jeep Dodge Ram SRT
Greenvale, NY
3,278 Reviews
Welcome to East Hills Chrysler Jeep Dodge Ram!
Since 1975, East Hills has been satisfying the automotive needs of New York families. We are a family owned dealership and we are pleased to say we have many employees with us for more than 20 years.
We are proud to carry the impressive line-up of Chrysler products, including Jeep, Dodge, and Ram.
Standard with every vehicle purchase is our exclusive customer rewards program. Benefits of membership include:
Members-Only Parts & Service Pricing
FREE Annual NYS Inspections
FREE Loaner Cars
FREE Shuttle Service
FREE Towing Program
And a whole lot more!
Pay Less. Get More. Period.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 3,278 reviews
August 02, 2016
Excellent Brought car in for service. Mike Cartelli was great....took care of everything and car ready as promised. Had a loaner and it was great! Brought car in for service. Mike Cartelli was great....took care of everything and car ready as promised. Had a loaner and it was great! More
by RR
Employees Worked With
Mike Cartelli
August 01, 2016
East Hills Chrysler Jeep Dodge BUYERS BEWARE! BUYERS BEWARE!!! Do not attempt to purchase a vehicle from this dealer since after 3 plus weeks of waiting for vehicle they will back out of deal and BUYERS BEWARE!!! Do not attempt to purchase a vehicle from this dealer since after 3 plus weeks of waiting for vehicle they will back out of deal and cost you time and money. The General Sales Manager, Edward Whiffen is completely unprofessional, has a big chip on his shoulder, and is lacking any customer service skills. Also after further review of postings on Yelp regarding Mr. Edward Whiffen, the General Sales Manager, appears to be the bad apple here, since I had also experienced a shouting match with him this past weekend. When I had spoken to him about my delay on my vehicle which was already several weeks late (originally promised within 1 week), his comments were "the vehicle is 5 hours away, will take 2 people to pick up, will cost too much, and the deal cannot be done." When I proceeded to get a bit loud and walk out the door, his comments of " he was not hard of hearing" was classic and that is when I lost it. I then finally proceeded to walk out the door and went to my rental vehicle and texted the salesperson I was dealing with. I then looked up and noticed there was a big pow wow at the main desk and they were looking at the salesperson's phone and they were all laughing. I want to thank Mr. Edward Whiffen and his sales team who were standing around the main desk, for bringing my wife to tears after she had decided to come back in to utilize the bathroom facilities but the floor was wet in the showroom and she said that when she had slipped and almost fell, she heard someone say OOPS! Not a nice thing to say to a woman who is disabled and who just recently had a brain biopsy trying to determine why she has inflammation on the brain. I also want to thank East Hills for cutting our quality time short with our daughter who is attending college 1000+ miles away since we came back early so we could pick up our new vehicle by July month end, the 3+ weeks of paying for a rental vehicle, and finally paying 3+ weeks of auto insurance on our older vehicle no longer in our possession since the license plates were to be used on the new vehicle. Last but not least, after also reviewing other posts on Yelp, it appears Arnie Price, the Finance Manager, is still up to his same extended warranty tactics since he pulled the same thing with me back on July 9th when I originally put a deposit down on the vehicle I was promised within 1 week.. He has actually been doing this for years since when he was at a prior dealership back in 2009 where I had purchased a Jeep, and was pulling the same tactics back then. East Hills basically gives the Chrysler product line a bad name and should not be allowed to pull these games and hopefully Chrysler Corporate is now paying attention and will soon put an end to this since no consumer should have to experience what myself, my wife, and others have experienced already. Dear Phil, Your reply does not make any sense. First of all I had put the $100.00 down as agreed on 7/9/2016 for a 200 Chrysler 200 Limited Platinum with the Comfort & Convenience Group with a Power Sunroof. During that visit I was told there was a vehicle available which was not near Albany and we would have within a week. If East Hills was so concerned about us backing out of the deal then why would we have then waited 3 weeks, paid for a rental vehicle in the interim, and also 3 weeks of insurance on a vehicle I no longer owned? Speaking about the $100.00 deposit, I am still awaiting a refund on that also. Also after speaking with Chrysler Corporate, they were rather receptive, and were actually rather surprised that we were still even considering a Chrysler product after all we had experienced with East Hills and I was told that they would indeed be following up and taking action. You may also want to also ensure vehicle purchase agreements are indeed accurate, they add up, and that charges like $45.00 gas fees are not added in since Chrysler will probably review and question when they come in to perform an audit. In regards to my out of pocket costs incurred, $519.34 for the rental vehicle (actually gave me a 2 day credit after I shared my experience above with their branch manager), $167.00 for auto insurance, and the $100.00 deposit I left on 7/9/2016, which makes a grand total of $786.34. More
by BillC358
July 30, 2016
Our First Experience We were nervous about getting a car from a dealer for the first time, but luckily we found a great salesperson Stan. He helped us out a lot. STAN HAD We were nervous about getting a car from a dealer for the first time, but luckily we found a great salesperson Stan. He helped us out a lot. STAN HAD A LOT OF PATIENCE EXPLAINING EVERY SINGLE QUESTION THAT WE HAD ABOUT THE CAR. STAN IS VERY KNOWLEDGEABLE OF EVERY DETAIL OF THE CAR. He gave us the time needed to decide which car was perfect for us. STAN IS VERY PROFESSIONAL ON THE FIELD, STAN THANK YOU FOR ALL YOUR HELP.... and YES!!! WE LOVE OUR JEEP GRAND CHEROKEE. More
by EVERT#1
Employees Worked With
July 28, 2016
New Car Purchase Bought new Jeep from East Hills Jeep Salesperson Rich Correa provided great service made the buying very easy. Would recommend Him to others. In and Bought new Jeep from East Hills Jeep Salesperson Rich Correa provided great service made the buying very easy. Would recommend Him to others. In and out within 40 minutes .Thanks Rich again More
by Larrys Jeep
Employees Worked With
Rich Correa
July 26, 2016
Great Treatment! I got a great value for my trade in, Saeed and Steve were very helpful and provided me with great service. I really like my truck and I am happy with I got a great value for my trade in, Saeed and Steve were very helpful and provided me with great service. I really like my truck and I am happy with the way I was treated here! More
by Anderson500
July 25, 2016
Bought another car at EastHills! This is the second time I bought a car at East Hills over the last year. My salesman, James Kropp did a great job and handled the entire transaction This is the second time I bought a car at East Hills over the last year. My salesman, James Kropp did a great job and handled the entire transaction perfectly. Got the right price and consideration without drama, One family has owned the dealership since the mid 1970s and the customer service commitment is very well developed. I wouldn't go anywhere else for a Chrysler product. More
by moparfan39
July 25, 2016
Marc in service is the best! I recently called to bring my vehicle in for a recall and an oil change. It is usually very difficult for me to find a good time to make an appointmen I recently called to bring my vehicle in for a recall and an oil change. It is usually very difficult for me to find a good time to make an appointment and be without a car because I have two small children and the dealer is 45 mins from my house. Marc made it very easy to find something that worked for me. He was very patient, kind and helpful. I have dealt with several people in the service department and Marc was BY FAR the friendliest. Next time I will definitely ask to speak to him directly! More
by kamone
Employees Worked With
July 22, 2016
This dealership really improved on their service This past service experience was a million times better than my last experience. Had someone asked me about my experience prior to this one, I woul This past service experience was a million times better than my last experience. Had someone asked me about my experience prior to this one, I would have said never to use them but Mac Siegel was great. I went in for an oil change and they even did my inspection that would have been up at the end of the month. More
by melodymgibbs
Employees Worked With
July 22, 2016
Ask for Fred Fred was pleasant to work with and returned my calls in a timely manner. He knew we had a budget and really listened to what we wanted. Fred was pleasant to work with and returned my calls in a timely manner. He knew we had a budget and really listened to what we wanted. More
by Elaina
Employees Worked With
Fred Borzooyeh
July 22, 2016
The best dealership Very nice place and friendly customer service. I had a very good experience and I recommend this place to everyone. I would like to thank everyone who Very nice place and friendly customer service. I had a very good experience and I recommend this place to everyone. I would like to thank everyone who works there and special thanks to Greg Leonardo. More
by mena pbawy
Employees Worked With
Greg Leonardo
