East Hills Chevrolet of Freeport

I am a private chauffeur who has to maintain his car very well. I have been servicing my chervolet truck over Paul conte chervolet over a year. It has been always a pleasu who has to maintain his car very well. I have been servicing my chervolet truck over Paul conte chervolet over a year. It has been always a pleasure to come here. I am in and out in time with out any extra wait. thanks to tony Vincente and ethan Banfield More

Nothing was going right, but Steve made it happen. Short version… I waited 2 weeks for an appointment, with days away from a road trip they had my car for 4 ½ hours and nothing was done. Steve Skulnik Short version… I waited 2 weeks for an appointment, with days away from a road trip they had my car for 4 ½ hours and nothing was done. Steve Skulnik the GM got involved and now I’m on my way down the coast. Long Version below. Walk into Paul Conte Chevy on 30th of September to schedule an appointment to fix the trigger on my shifter that gets stuck and have whatever apps (GPS) loaded into the radio that were not available when I purchased the car. Lady says not until the week of the 13th. I only have my schedule till the 12th in front of me so I have to set this up later. I can make some time in the morning of the 13th and schedule the service on their website. I get an email saying I will be contacted within 24 hours for more details. 2 weeks go bye, bring the car in at 10 a.m. and the girl says you’re not on the schedule. I show her the e-mail and she says o.k. but the car won't be ready until 2 p.m. I say o.k. that will give me enough time to take care of work from 2- 5 (I inspect houses so I need the car to go from house to house.) She has a bit of an argument with me about the "apps" but whatever. I call at 2:06 and I am told the girl will call me back. I call again at 2:34 and I am told the car is ready, I ask what the details were of what they did and I am put on hold. The person on the phone comes back and says oh the car was just put back on the lift to be checked again. (It’s been 4 1/2 hours and I have to work now). I ask how long is that going to take... will it be ready when I get there. She replies the girl will call me back. I tell her don't touch the car, take it down, I'm picking it up in ten minutes. I walk in and say to the girl "Picking up". She hands me a piece of paper and says your car will be right around. No "would you like to make another appointment" No "sorry we couldn't get to your car" No nothing. The following morning I receive a voice mail from Steve Skulnik the general manager. He apologizes and would like to speak with me about my visit. I return his call and we discuss the events that occurred. He apologizes and offers to take my car in as soon as I am ready; I agree and bring him the keys at 8:30 the following morning. Steve walks over to the service center with me. We discuss the issues of the vehicle along with Tony the service manager. They give me a ride home and before I know it the car is ready at 1 for me to pick. They explained the update for the computer was completed and parts will have to be ordered for the shifter. I arrive 10 minutes later and Steve, Tony, and I discuss the next step, I explain exactly how time sensitive the repair is. I understand its Wednesday but I have a road trip down the coast early next week. Steve says no problem and goes to overnight the parts. Once he is done ordering the parts he tells me to bring the car in Friday morning. I explain if it is going to take more than an hour I will need a loaner for a couple of hours because I already have prior engagements that cannot be broken. Steve tells Tony to make sure I get a loaner. I get in my car to leave and check the “apps” and it appears they are not there, not even the original “apps” (Pandora & Stitch). I walk into Steve’s office and ask him to help me because I feel I may very well be doing something wrong. Steve gets in the driver side and I sit in the passenger side. Within seconds he explains this isn’t right and asks for a few minutes of my time as he pulls the car back into the garage. Without hesitation Steve gets a tech working on the car and Tony talks Chevy shop with me. After a few minutes the car is ready with “apps”. I bring my car in Friday morning and grab the loaner in a little less than a half hour, not bad considering the place was mobbed already before 9 a.m. I call service at 2 to see if it is ready and had to leave a message. It was a little later and I really needed an answer about time because of my own time schedule needs so I called again and left Steve a message. He called me back shortly after and said the car is good to go. I walked in around 2 and was out in minutes. I walked over to Steve’s office to thank him but he was not there. The following morning he called me to apologize that he wasn’t there when I picked up my car because of a family emergency. I thanked him for his decisions to act quickly at each point in time that an issue would arise to get my car in proper form before my trip. End result is my car is tip top and ready for a long journey thanks to Steve’s Managerial skills. I wish some of our local sports teams had management as good as Steve. More

Best Car Buying Experience I've Ever Had !!!!! This Dealership Gets an A+ !!! Jon Rad was courteous, knowledgeable and above and beyond helpful from initial phone call till I left with my new vehic This Dealership Gets an A+ !!! Jon Rad was courteous, knowledgeable and above and beyond helpful from initial phone call till I left with my new vehicle. I would recommend this dealership to anybody looking for a pleasurable car buying experience. Thanks again to Jon Rad and all the staff at Paul Conte Chevrolet More

Excellent and accommodating mike and stew were fantastic. Couldn't be any more happier with their dedication and helpfulness in the purchase of my 2011 Equinox. Fantastic and n mike and stew were fantastic. Couldn't be any more happier with their dedication and helpfulness in the purchase of my 2011 Equinox. Fantastic and nicest and helpful with everything and working with me. Pleasureful and well mannered individuals. They were not pushy or forceful, kept working with me and accommodating. Thank you Justin L. More

Great Dealership I couldn't have had asked for a better experience buying a vehicle... Jon Rad did everything i could have asked for. Thank You Jon I couldn't have had asked for a better experience buying a vehicle... Jon Rad did everything i could have asked for. Thank You Jon More

Love my equinox! My old car broke down and I needed a new car and a hurry. Thanks to Jon,I was able to drive home with a new car that same day!I love my new Equinox! I My old car broke down and I needed a new car and a hurry. Thanks to Jon,I was able to drive home with a new car that same day!I love my new Equinox! I recommend anyone looking for a new car to go see Jon. More

Overall a great experience!!!! Paul Conte altogether was the best choice I made. I visited a chevy dealer before this and they were no where as nice and helpful as Paul Conte. I was Paul Conte altogether was the best choice I made. I visited a chevy dealer before this and they were no where as nice and helpful as Paul Conte. I was directly helped by George Frouxides and I would definitely recommend him. He knows his stuff!!!!! More

Overall a very good experience. I was very satisfied with my purchase and the people at Paul Conte Chevy. I thought the experience and price were very good. I did not feel pressured I was very satisfied with my purchase and the people at Paul Conte Chevy. I thought the experience and price were very good. I did not feel pressured at all. I would recommend Rich and buying from Paul Conte chevy. More

George I was very happy with my experience at Paul Conte Chevrolet. George Frouxides was kind and patient. I would recommend him and this dealership to all m I was very happy with my experience at Paul Conte Chevrolet. George Frouxides was kind and patient. I would recommend him and this dealership to all my friends and family. More

2014 suburban ltz both initial contact and follow up were handled courteously by salesmen. price negotiation was painless and financing was completed expeditiously. s both initial contact and follow up were handled courteously by salesmen. price negotiation was painless and financing was completed expeditiously. suv was delivered in good condition and all needed service on this late model used truck was done satisfactorily. decent value was given on my trade which was in less than perfect condition. a good experience overall. More