East Hills Chevrolet of Freeport

East Hills Chevrolet of Freeport responded

Dear Ryderrocks, Yes, you asked for a bill of sale with all financial disclosures on it, which we provided to you. When a car gets stocked into our database, it has miles on the title from GM. We do not update those miles until the time of finalized sale. However, we do have a storage lot in another location which the car has to be driven to/from, plus the vehicle is available for test drives, which could easily make up the 96 miles. The current mileage was not reflected in our database; however, the car was never sold prior to or titled prior to your purchase. It was not a used car. It was not a dealer demo. You provided us with a $500 deposit. You cancelled the sale and wanted a refund on a Saturday. Our accounting office was not in on Saturday, so we were going to take care of your refund on Monday. Early on Monday, you called your credit card company, and you disputed the transaction. We told your credit card company to process your dispute instead of crediting your credit card because you would have ended up with two $500 refunds. We’re sorry we couldn’t come to terms. You exercised your right to not move forward with a sale. We wish you the best of luck. Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

ryderrocks responded

Yes, the rascally database is at fault - not the sales team who once verbally stated it has two miles nor the two times it was placed in writing - it was the database. Early Monday? Tuesday at 12:40pm credit card confirmed no credit or debit since the 500$ charge to East Hills Chevy. But the darn database must have not updated the calendar. Anyone reading this response realizes the dishonesty and nonsense stated in this silly response - as if any credit card company would give you double your money back if the vendor doesn't rescind the credit is laughable. Read the complaint, read the response - dealer can tell you anything and when you come in oops not our fault, we're not being dishonest it was the database not the salesman who stated and wrote it has two miles and immediately exclaims, once I saw it has 96 miles not 2, we don't have any new vehicles with 2 miles. Odd to state it (it has 2 miles), write it (twice it has two miles) and accept a deposit based on it having two miles already knowing it's a lie...no, no, sorry it was that rascally darn database! As stated, AVOID THIS DEALERSHIP! The database is very dishonest not the staff! Just read the complaint then read the response - it's self-explanatory and obvious what they are doing - appropriate endless complaints submitted for wasting my time - I'm sure the investigations will show the database is at fault...laughable!

East Hills Chevrolet of Freeport responded

Thank you, Devon! We're thrilled to hear about your great experience with Andrew at East Hills Chevrolet of Freeport. We always strive to provide the best service and help our customers find the right vehicle at the right price. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chevrolet of Freeport responded

Thank you, Craig! We're thrilled to hear that Andrew provided great assistance with your Chevy Equinox lease. Your recommendation means a lot to us at East Hills Chevrolet of Freeport. We hope to see you again soon and appreciate your kind words about our support staff! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chevrolet of Freeport responded

Thank you, Ben, for your fantastic review! We’re thrilled to hear that you had a positive experience at East Hills Chevrolet of Freeport and that our team, especially Christian, was helpful and mindful of your time. We appreciate your feedback and hope to see you again soon! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chevrolet of Freeport responded

Thank you for choosing East Hills Chevrolet of Freeport and for sharing your positive experience with us! We're thrilled to hear that Andrew and Michelle provided you with exceptional service during your purchase of the 2024 Traverse. We take pride in our transparent pricing and efficient process. We appreciate your kind words and look forward to assisting you again in the future. Safe travels in your new Traverse! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

rag326 responded

You can be very proud to have Andrew and Michelle on your team. Best car buying experience ever. Thank you

Barrypastor responded

I would highly recommend using this dealership and working with Andrew for a fair and honest deal.

East Hills Chevrolet of Freeport responded

THank you so much for purchasing your new truck from us and for writing this review. We appreciate your business and we wish you all our best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

Abigail responded

Very happy with my new car

East Hills Chevrolet of Freeport responded

Abigail, Thank you so much for purchasing your vehicle from us and for writing what you did about Burak. I'm so happy you're happy with your new car. Enjoy the summer!! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chevrolet of Freeport responded

Thank you for the glowing review! I'm thrilled to hear that Christian provided excellent service and helped your husband find a beautiful new pickup truck. I appreciate your recommendation and look forward to assisting you or anyone you refer to us in the future. I hope you enjoy the new truck! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chevrolet of Freeport responded

Thank you, Renee, for your kind words! I'm thrilled to hear that Andrew provided you with excellent customer service and demonstrated his knowledge. I appreciate your support and look forward to seeing you again in the future at East Hills Chevrolet of Freeport. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com

East Hills Chevrolet of Freeport responded

Thank you so much for this lovely review, Tony! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Andrew and our team was helpful during your visit and that you love your new Colorado Truck. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Auto Group pwolhar@easthillsjeep.com