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East Hills Chevrolet of Douglaston

Douglaston, NY

4.5
1,606 Reviews

240-02 Northern Blvd

Douglaston, NY

11362

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Showing 1,606 reviews

July 29, 2013

The dealership had a huge selection of cars to choose from and the people their were great from the salesman (Ricardo) ,to the managers who worked with you and help you get the best deal possible.. This More

by fiorev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo
Jul 30, 2013 -

East Hills Chevrolet of Douglaston responded

Dear fiorev, Thank you so much for purchasing your vehicle from East Hills Chevrolet. We appreciate your business and we look forward to crediting $150 in AutoAwards points for each of your referrals who purchase from us. Thank you again for trusting us with your automotive needs. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chevrolet pwolhar@ehchevy.com

July 27, 2013

Anita was very professional, helpful and courteous. When we first visited the showroom, she promptly greeted us and showed us all the models. We expressed an interest in an Equinox, she showed us what was More

by WMontgomery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 30, 2013 -

East Hills Chevrolet of Douglaston responded

Dear WMontgomery, Thank you for joining the East Hills Chevrolet family with your Equinox purchase. We appreciate your business and the feedback you provided about your sales consultant, Anita Stroble. We wish you all the best in your new Chevrolet. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chevrolet of Douglaston pwolhar@ehchevy.com

July 26, 2013

I visited the East Hills location to purchase my brand new Chevy Malibu and my sales person Anita was extremely helpful. Not only did she answer my questions in a timely matter, but she made sure to follo More

by rachelxo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 30, 2013 -

East Hills Chevrolet of Douglaston responded

Dear rachelxo, Thank you for purchasing your Malibu from East Hills Chevrolet of Douglaston. We appreciate your business and the feedback on Anita Stroble's sales efforts. We wish you all the best in your new Malibu and we remind you to take advantage of our $7 oil change program and $150 AutoAwards referral bonuses that come with your complimentary enrollment in our exclusive AutoAwards loyalty program. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chevrolet of Douglaston pwolhar@ehchevy.com

July 25, 2013

I originally thought I would lease and turn in my present car. After realizing the cost of leasing would not fit with my budget, Alex suggested an alternative for which I am very happy. He showed me severa More

by sheilart1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Jul 26, 2013 -

East Hills Chevrolet of Douglaston responded

Dear sheilart1, Thank you for purchasing your Malibu from East HIlls Chevrolet of Douglaston. We appreciate your business. We recently added some "How To" videos to our web site -- http://www.easthillschevrolet.com/Chevy-Manuals. These videos show you how to pair bluetooth phones, how to use navigation systems, and provide a lot more detail about vehicles. Also, on the site are links to your owners manual (in case your vehicle did not come with this book). We wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chevrolet of Douglaston pwolhar@ehchevy.com

July 18, 2013

My experience with East Hills Chevrolet was terrific from the moment I walked in to the showroom to the day I drove home in a new Equinox. Anita, Charles and David were extremely professional and helpful in More

by monaghande
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Robertson
Jul 21, 2013 -

East Hills Chevrolet of Douglaston responded

Dear monaghande, Thank you for purchasing your Equinox from our team -- Anita Stroble, Charles Robertson, and David DelVecchio. We appreciate your business and the kind words you wrote about your experience. Don't forget about the unlimited $7 oil changes that come with your complimentary enrollment in our exclusive AutoAwards rewards program and the $150 in AutoAwards points that come with each referral who purchases from us. Thank you again for your business. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chevrolet of Douglaston pwolhar@ehchevy.com

July 15, 2013

JOYCE AND ROB WERE THE BEST!!! I WALKED IN AND HAD IMMEDIATE SERVICE. JOYCE SHOWED ME ALL THE CHOICES OF CAR AND I FELL IN LOVE WITH THE TAHOE WHICH I NAME BARACK ROB MADE SURE I HAD NEW TIRES AND EV More

by chonte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Amendola, Joyce Gold
Jul 21, 2013 -

East Hills Chevrolet of Douglaston responded

Dear chonte, Thank you for purchasing your Tahoe at East Hills Chevrolet of Douglaston. We appreciate your business and I'm glad everything worked out the way you expected. We appreciate your feedback on your purchase and we stand ready to assist you with any automotive needs. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chevrolet of Douglaston pwolhar@ehchevy.com

July 14, 2013

My experience with the dealership assisted me with making a smooth buying experience. The salesman exhibited professionalism and knowledge of the vehicle which solidified my purchase. More

by ilinder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Robertson
Jul 21, 2013 -

East Hills Chevrolet of Douglaston responded

Dear ilinder, Thank you for purchasing your vehicle at East Hills Chevrolet. We appreciate your business and the feedback you provided about your experience. We wish you all the best in your new vehicle. All the best, Phil Wolhar Chief Marketing Officer East Hills Chevrolet pwolhar@ehchevy.com

July 13, 2013

I would like to add one more review of this dealership because I just had another experience after the first review. Once they were notified that I had submitted a negative review, after NOT CALLING ME O More

by Olejnia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Cat River
Jul 17, 2013 -

East Hills Chevrolet of Douglaston responded

Dear Anna, On behalf of East Hills Chevrolet, I want to apologize for the frustration you feel about your experience with my staff. We strive to be world-class in everything we do and as you saw in our reviews online, I answer each and every one of them. I only wish I had an opportunity to speak with you on Friday night or Saturday morning to provide you with a status report on the pre-owned 2009 Lexus IS 250 in which you inquired. I have instructed my teams that they are not to contact customers who write negative reviews directly. I have a direct line to our owner and I apologize if you perceived the phone call from Cat Rivera on Saturday to be anything other than productive or apologetic. We had three interested parties on this vehicle on Friday, July 12, 2013. The first customer was in the showroom when your request arrived at 5:12 pm. The third customer contacted us Friday night as well, shortly after your lead arrived. The first customer left a deposit and completed a credit application. We ran their credit and they are taking delivery tonight, Monday, July 15, 2013. Your credit application arrived after we took the deposit on the vehicle from the first customer. Because your interest in this vehicle was in second place behind the first party and because we did not have a deposit on the vehicle evidencing stronger intent, as a process, our sales manager did not to run your credit. This protects your credit rating should you elect to purchase a vehicle elsewhere. We failed to keep you up to date on all the developments with the first buyer of this vehicle. Further, we should have disclosed to you, in writing, the status of your application. I have shredded your credit application in accordance with our policies. If there is any further clarification you need, I invite you to reach out to me. I wish you the best in your vehicle search. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chevrolet pwolhar@ehchevy.com

July 13, 2013

I walked into the dealership with not expecting much, although Ricardo siad that he could put me in a car. Ricardo showed me the car that I was interested in and we went for a test drive. He was pleasa More

by dstorymom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maritssa
Jul 21, 2013 -

East Hills Chevrolet of Douglaston responded

Dear dstorymom, Thank you for purchasing your vehicle from East Hills Chevrolet of Douglaston. We appreciate your business and the time you took to write this review of your experience. We thank you for all the referrals you've sent to us. Don't forget to claim the $150 in bonus AutoAwards bucks for each referral who purchases from us. We want to continue rewarding you for your loyalty. We wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chevrolet of Douglaston pwolhar@ehchevy.com

July 10, 2013

Perry Katechis has to be the most professional, friendly, best customer service sales person in the industry. Thank you for guiding me in the right direction when I was leasing my 2nd Equinox. I look forwa More

by Anna1018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 21, 2013 -

East Hills Chevrolet of Douglaston responded

Dear Anna, Thank you so much for purchasing your Equinox from East Hills Chevrolet of Douglaston. We appreciate your trust in us and we especially appreciate the call-out to Perry Katechis, sales manager. He's a strong reason we're as successful as we are. We look forward to assisting you with your daughter's first car. We wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chevrolet of Douglaston pwolhar@ehchevy.com

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