East Hills Chevrolet of Douglaston

Repeat Customer Juan Nadal was on top of his game. After asking me what I was looking, he was quick to show me what he had in stock that would suit my needs. He was Juan Nadal was on top of his game. After asking me what I was looking, he was quick to show me what he had in stock that would suit my needs. He was very knowledgeable and patient in answering all of my questions, and I had many. lol I have been a long time customer of East Hills Chevrolet and will continue to be. Thank you, Juan. More

Generic Sales Spiel.. I contacted East Hills Chevrolet yesterday in regards to a 2014 Tahoe they are advertising on their website as a new car. When I called their sales #, I contacted East Hills Chevrolet yesterday in regards to a 2014 Tahoe they are advertising on their website as a new car. When I called their sales #, I was informed that the car was still available and was given 2 different sales prices, 1 with the current tire upgrade and 1 with regular tires. I asked if those prices were negotiable and was informed that they definitely were, especially being that it was the end of the month and the car is the last they have of the 2014's. I made an appointment to see the SUV for the next day (today) and informed the receptionist that I would be driving from New Jersey. All was cool. I showed up this morning after driving out from Jersey City with my 2 year old son, and was told to "hold on" as they located the car. They "found" the Tahoe on a back lot, and took me to it. On the walk out, I asked the saleswoman why the car hasn't sold and was informed that it was probably because of the "tire upgrades". She then informed me that the vehicle is missing a piece to the drivers side mirror but that it was "on order". I get out to the vehicle and it is wedged between 2 cars, covered in bird poo. No joke. There's a huge divot in the front bumper from a trailer tow, Wires are exposed where the driver's side mirror cover is missing. There are scratches all over the interior. And best of all, there's over 6,000 miles on the car already. The saleswoman could sense my frustration as to the misrepresentation. She said if I want to hit a "home run" with the sales price, then this is the car for me. Otherwise they can show me a new 2015 Tahoe. Your generic sales spiel.... To make a long story short, we get inside and she does the usual conference with the sales manager and comes back with the same numbers I was given on the phone yesterday. After I said those numbers weren't gonna get it done due to the previously unmentioned depreciation of the vehicle, she asked to see my printout of information on the SUV. Finally, the manager comes out to shake my hand and tell me that they were in fact advertising this car as a demo and doubted that the printout I handed him was from their website. I offered to go on their website and show him where I printed out the info from, but he didn't care to see that. He said that the receptionist told me on the phone how much the car was selling for, and followed that up with a "what were you expecting to come down here to get some kind of deal?" Up to that point, I was still willing to negotiate despite my frustration. But then I knew that he wasn't concerned with selling me the vehicle, but rather defending his dealership's practices. SO in short, they misrepresented the facts to get me in the showroom, weren't prepared for my visit, presented the vehicle poorly, and spent the rest of the time defending their practices to a customer rather than negotiate a deal. At least I got a good laugh in the car on the ride back to Jersey..... More

I bought a used car. Excellent service and I would recommend this dealership! Ms. Gold and Mr. Robertson were helpful and friendly. They made purchasing easy and quick. Th Excellent service and I would recommend this dealership! Ms. Gold and Mr. Robertson were helpful and friendly. They made purchasing easy and quick. Thank you. More

Buying a Chevy made simple Walked through the main entrance of East Hills Chevy and was pleasantly greeted by the staff…Danny Brendler was the first to introduce himself asking Walked through the main entrance of East Hills Chevy and was pleasantly greeted by the staff…Danny Brendler was the first to introduce himself asking what vehicle am I interested in, he then introduces me to John Flynn…Both Danny & John went out of their way to make my purchase as simple as possible as did the finance office and the manager… Thanks to the The East Hills Team for getting me in my new Chevy !!! Rick More

Avoid at all costs Avoid this place like the plague. I love my car but their service department is slow and ruthless. They continually lie & can't keep all their lies co Avoid this place like the plague. I love my car but their service department is slow and ruthless. They continually lie & can't keep all their lies consistent. They have an air of professionalism but they are heartless. When I complained my car & I were forbidden to return even though I purchased the car from them & I have a bumper to bumper warranty. My wife & her car were also barred from their service center. Now they may dislike me enough to ask me never to return. But refusing to service my wife's car was pure spite on their part. I don't believe in guilt by association. They are punishing my wife, a customer in good standing, just because she is married to me. They are vicious as they are lazy. Please avoid this dealership. Unless you enjoyed being mislead and you enjoy hearing how sorry they are for any inconvenience you are experiencing. After the 10th time of hearing that line said to you robotically, I am certain you will think, as I do, that it is a sardonic joke. My first encounter was a flat tire. It took them 100 hours to get me a spare. They said it was special. GM told me otherwise. My next encounter was worse. They had me waiting 3 hours after I arrived for my 10am appointment, only to be told they're too busy & they have to reschedule. Clearly they have too many customers to handle them all adequately. We can all help East Hills by leaving them & never returning. They don't know their product & they cant deal with people. More

I will buy ALL my cars from this wonderful salesperson!! First, Kudos and Thank You to the entire Team at East Hills Chevrolet! They made me feel right at home and treated me in a way that the "other" de First, Kudos and Thank You to the entire Team at East Hills Chevrolet! They made me feel right at home and treated me in a way that the "other" dealerships I visited just plain failed at! I had the pleasure of working with Ms. Sonia Cantillo at East Hills Chevrolet when purchasing my 2014 Chevrolet Cruse and would like to express my MANY thanks for her excellent service. I appreciate that she was patient with me as I contemplated purchasing my next new car. I never felt rushed or pressured to make a final decision. She was enthusiastic about the model I was interested in and was able to answer all of my questions in full detail. I must say that Sonia is a professional in every aspect! I'm now the proud, happy owner of a 2014 Chevy Cruse and would like to be sure that Sonia is recognized for her kind and considerate efforts. I could not have made the purchase without her help! After the purchase Sonia called me to follow-up to make sure that I was pleased with my Cruse and that if I had any questions to reach out to her! She has since called again and I realized that this kind salesperson is the only salesperson I will ever need for my future auto purchases! Professionalism at its best!! Sonia will certainly get ALL of my business moving forward because she and East Hills Chevrolet earned it!! Hmm... Corvette??? Kind regards, Ms. D. Foster More

Easy Dealing I've been leasing cars since 1996. I went to East Hills in about 2005 and have been with them ever since. As a matter of fact, my experience with I've been leasing cars since 1996. I went to East Hills in about 2005 and have been with them ever since. As a matter of fact, my experience with the people there has been so good, in 2011 and again in 2014, I leased 2 Cruzes' from East Hills Chevy. Most of the reasons are the sales crew and then the service crew. I want to give a special shout out to Dave DelVecchio and to Charles Robertson. They are extremely courteous and caring in dealing with my needs as a consumer. Thank you guys. Greg G. More

Very friendly and satisfactory This was the 2nd truck I have purchased from them and it wouldn't be the last Ingrid was so helpful and kind great personality very professional I am This was the 2nd truck I have purchased from them and it wouldn't be the last Ingrid was so helpful and kind great personality very professional I am 100 percent satisfied Thank you ever so much ingrid you are the best Hamid D More

Walking Through The Narrow Gate Of Leadership Ingrid, My sister was 100 % correct when she referred me to you. She also purchased a car for her daughter and they are happy with the car and the Ingrid, My sister was 100 % correct when she referred me to you. She also purchased a car for her daughter and they are happy with the car and the service you provided. As for myself, I would like to take this time to thank you for all of your help with puchasing a new Chevy Cruze for my daughter. I also wanted to thank you properly for the excellent service that you provided my daughter and myself. I can honestly say that you are the best car sales-person that we have ever dealt with. Your knowledge of the Cruze and Financing was superior to any other sales-person we have encountered, and we truly appreciate the time you took with us to teach us about the operation of the car. We also appreciate your forthright nature and the respect that you show customers. We wish you the best. The narrow gate is living with honesty and personal integrity. It involves taking an audit of who we are, how we are living and what our priorities and values are. Integrity requires disciplined living, and having our desires and emotions under control. Let your behavior speak volumes of who you are in work and life. The time is always right to do what is right Ingrid the reason I chose this title is because you have Walked Through The Narrow Gate Of Leadership. My daughter will be traveling to college and I was afraid of her 5 hour road trip, but you have made one of my worries fade and for this I can’t thank you enough. Maritza Garcia More

We went to look for a used car for our kids We worked with Ingrid Grullon, she was an Awesome Person . Very helpful , found us exactly what we were looking for. Ingrid was very easy to get along We worked with Ingrid Grullon, she was an Awesome Person . Very helpful , found us exactly what we were looking for. Ingrid was very easy to get along with . Great personality ,and beside being very professional, she was personable too. When we need a new car/ used car I would make sure to go back and see Ingrid Grullon . I would also recommend friends and family to go to East Hills Chevrolet. More