East Charlotte Nissan - Service Center

Ron Traver and his assistant took very good care of me Thank you to a great service advisor and his team for ensuring that my needs were met thank you for the great service experience and the timely fashio Thank you to a great service advisor and his team for ensuring that my needs were met thank you for the great service experience and the timely fashion that the service was performed More

Inspection In and out as I was told by the Service Rep. I will continue to come here in the future. Possible purchase another new vehicle. In and out as I was told by the Service Rep. I will continue to come here in the future. Possible purchase another new vehicle. More

Great experience I highly recommend the service department. They have been quick, friendly and fair. They offer a ride service if I want the car serviced while at wor I highly recommend the service department. They have been quick, friendly and fair. They offer a ride service if I want the car serviced while at work. More

Very good Because the representative was really helpful and I would recommend anybody to go there and get there Nissan fixed by any means and I would go back to Because the representative was really helpful and I would recommend anybody to go there and get there Nissan fixed by any means and I would go back to More

Excellent Service was great, the wait was worth it on a Saturday, the snacks they gave out helped my growling stomach. Free coffee and water is always great, th Service was great, the wait was worth it on a Saturday, the snacks they gave out helped my growling stomach. Free coffee and water is always great, the waiting room was very comfortable and equipped with seats and entertainment More

Thank you Ron Traver! The main reason I continue to have work done at East Charlotte Nissan is because of Ron Traver. I took my work elsewhere when Ron left. I came back 2 The main reason I continue to have work done at East Charlotte Nissan is because of Ron Traver. I took my work elsewhere when Ron left. I came back 2 East Charlotte Nissan when Ron came back. He cares about his customers! More

I was very disappointed that your WIFI was broken. I just moved to Charlotte and this was the first time using your service department. I need the Internet to do my work. Unfortunately your internet wa I just moved to Charlotte and this was the first time using your service department. I need the Internet to do my work. Unfortunately your internet was broken. However my service advisor Bobby Jackson was able to arrange a loaner car for me to drive home and continue my work. Without a doubt mr. Jackson Save the Day. So I will be coming back to the service department to have any other problems fixed only because of mr. Jackson's professionalism and quick thinking to solve my internet problem More

SLOW & MISDIAGNOSED Initially misdiagnosed problem. Did I truly need all parts suggested? Additionally, the misdiagnoses left me stranded just several days out of the sho Initially misdiagnosed problem. Did I truly need all parts suggested? Additionally, the misdiagnoses left me stranded just several days out of the shop for three days. And all that was needed was a starter. No loaner or other concession offered - even at my request. I constantly had to call to follow up - poor feedback and the process would certainly have taken even longer without my persistent calling. The whole check in and out system here needs revamping. It is very laborious and time consuming. No complimentary car wash and grease on my door panel. Where's the customer service? Additionally, I had to ask for the 1-1 rewards which I fortunately knew about - otherwise they are not volunteered. Bottom Line: I would NEVER buy a car here and likely won't return for service. Two compliments are due: Czaja and Kimberly were excellent when involved. More

Survey Thanks Chris for taking care of me. I’ve been a long time customer and I’m glad you took the time out to research that information. Great customer ser Thanks Chris for taking care of me. I’ve been a long time customer and I’m glad you took the time out to research that information. Great customer service..... enjoyed your conversation. More

Check engine and radio not working The service tech Chris Omahony did outstanding work and kept me informed the entire time. I would recommend taking your vehicle to East Charlotte Niss The service tech Chris Omahony did outstanding work and kept me informed the entire time. I would recommend taking your vehicle to East Charlotte Nissan for all services. More