East Charlotte Nissan - Service Center

East Charlotte Nissan Has Improved ! I have purchased 7 cars for family and me since 2007. @ East Charlotte Nissan. I never felt as if they valued me as a customer. Sales Dept. did, but I have purchased 7 cars for family and me since 2007. @ East Charlotte Nissan. I never felt as if they valued me as a customer. Sales Dept. did, but Service Dept. All cars I purchased were new..I don’t have enough space nor time to list all the frustrating things they did. Service personnel were frequently rude including the receptionist My car was inspected once and they never sent NCDMV the info causing me to pay a late fee. They never owned up to their rudeness or mistakes. I went in Saturday, October 26, 2019 dreading interaction with them for my 10000 mile check. What a surprise to see the staff so accommodating and polite. I was told there would be an hour wait and it was an hour wait Ron Traver, service advisor, was wonderful and respectful. He even managed to get my email address corrected after I had tried to get it correct since 2013!.I pray this service stays intact for a while. More

The experience was great, in and out within specified window Service overall was great. Amenities included free wifi and coffee machine and complimentary water and Graham crackers. Staff was pleasant and nice. B Service overall was great. Amenities included free wifi and coffee machine and complimentary water and Graham crackers. Staff was pleasant and nice. Bathroom were clean and well stocked. More

Complaint I come in for oil change tire rotation brakes and rotors last month and come to find out this month Friday that my brakes was never change after I hav I come in for oil change tire rotation brakes and rotors last month and come to find out this month Friday that my brakes was never change after I have paid for it on February 12, 2019. More

Inspection and oil change I love East Charlotte Nissan, especially Ron Travor. He is fair, honest, very personable and trust worthy. Wherever Ron goes, my car goes. He is wh I love East Charlotte Nissan, especially Ron Travor. He is fair, honest, very personable and trust worthy. Wherever Ron goes, my car goes. He is what makes the experience worth everything. I have never been disappointed in anything Ron has told me. Other places have definitely disappointed. However, Ron have never done that. More

First 5000 mile service/ State Inspection Customer since 2002. Customer service remains outstanding, service department is responsive and deliveres every time with exceptional workmanship and Customer since 2002. Customer service remains outstanding, service department is responsive and deliveres every time with exceptional workmanship and communication to their customers . This is why I keep coming back to East Charlotte Nissan. More

Horrible. I will never buy another Nissan. I have purchased four brand new Nissans over the last three years and the sales experience was great. But that is whe I will never buy another Nissan. I have purchased four brand new Nissans over the last three years and the sales experience was great. But that is where it stops. After they have made money off of you the customer service goes out of the window. My rim cracked, split and completely separated, but I'm being told I must have hit a pothole because the is a debt on the inner lip of the rim and that caused the entire rim to separate. So I asked is it possible the "defective" rim cracked causing the tired to hit the ground bending the rim. Of course not they say because its a reason not to replace the rim for the 2019 I've had for only two months. Todd Smith the service manager is a jerk. I even offered to pay out of pocket for the rim to be sent to Nissan to have them look at it. He said no, I'm not sending them anything. Again, I will never do business with any Nissan dealer again. More