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185 Reviews of East Charlotte Nissan - Service Center
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February 14, 2019
Coupon Scam Please honor your coupons that are mailed out. If it was an error, customers should be informed prior to coming to dealership. I was told that the cou Please honor your coupons that are mailed out. If it was an error, customers should be informed prior to coming to dealership. I was told that the coupon came from Nissan, in the lobby I called the corporation and they informed me that they do not send coupons it was from the dealership. Instead of your employees trying to satisfy a customer they were adamant that it’s not there issue. For that reason, I will never use your dealership again. More
by tandm440
Verified CustomerEmployees Worked With
I’m not sure
February 14, 2019
Lack of communication and did not complete services requeste I have purchased multiple cars from East Charlotte Nissan and have had good service in the past but this time was definitely not a good experience. I I have purchased multiple cars from East Charlotte Nissan and have had good service in the past but this time was definitely not a good experience. I dropped my car off with technition at 11:21am and explained I needed my normal oil change service, to check one of the tires for a leak, and a state inspection. I mentioned I was going to walk next door for some food while I waited and confirmed a call number. At 11:59, I received a call from her to let me know the tires were fine but I needed a couple of filters replaced. I agreed and she stated she would call me back to let me know when the car was finished. I finished eating and walked back to the dealership where I waited until 2:30pm when I texted her back a the number that was sent that I wanted an ETA on completion. I never received a response. Finally at 3:42 I went back to the service center to complain and she said the car was already done and she was waiting on me to notify her I was there. According to the paper work, my car was completed by approximately 12:43pm. SO I basically waited for 4 hours and 20 minutes for something that apparently only took an hour and a half. The difference between happy and dissatisfied was a simple lack of communication. Now, after I leave I try to renew my registration and find out that the Inspection wasn't in the system. I called Kimberly to ask that it be loaded and was told that there was never an State Inspection done but only a multi-point inspection but she would be happy to work me in the next day. Again, a lack of effective listening and communication turned what should have been a great experience into a day full of frustration and disappointment. I'm sure the service dept is busy and there are a lot of things going on at once but please slow down and listen to your clients and please error on the side of "over-communication" vs just assuming they will do all the work for you. I will definitely consider taking my business elsewhere next time. More
by manderson73
Employees Worked With
Kimberly Brim
February 13, 2019
Very much disappointed, for the first time I gave 3 stars and a "Yes" I would recommend only because of past positive experiences. My older Altima had been serviced regularly by the dealership I gave 3 stars and a "Yes" I would recommend only because of past positive experiences. My older Altima had been serviced regularly by the dealership and I was surprised when the engine began to stall occasionally. I brought it in for repairs, including a major tuneup, which were quite expensive. The car continued to suffer the same problems and I brought it back. To their credit, they didn't charge me anymore. They did keep it for a week to try to identify the problem. By process of elimination, but not direct diagnosis, they told me they would need to replace the distributor for another $700. I thought to myself it is not worth it since the car still runs, for now, that perhaps this was the original problem and that they should have offered to credit me the cost of the first repair, but they did not. Since the service center had encouraged me to keep the old car serviced regularly, saying they don't make them like this anymore, I am not so likely to want to buy a new Nissan based on this experience, and not very likely to bring this car back for repairs unless truly needed. More
by mike.schmidt1959
Employees Worked With
Ron
February 12, 2019
Great service Ron Travers and his team are great. Delores is a jewel and her personality is great. These two people are wonderful and should be celebrated for their Ron Travers and his team are great. Delores is a jewel and her personality is great. These two people are wonderful and should be celebrated for their customer service. More
by ba-underwood1
Employees Worked With
Ron Travers and his crew.
February 12, 2019
Good service 👍 Service was done in a fast and courteous way I was in and out in under an hour for oil change and tire rotation Good job Service was done in a fast and courteous way I was in and out in under an hour for oil change and tire rotation Good job More
by kennethhenry1127
Employees Worked With
Service team
February 12, 2019
I wish there was a way to fix my transmission for free. :) I thought I had a 100,000 mile warranty, but I don’t. I have just under 90,000 miles on my car. I’m going to take my car back for service on a transmi I thought I had a 100,000 mile warranty, but I don’t. I have just under 90,000 miles on my car. I’m going to take my car back for service on a transmission problem. I’ve never had transmission problems period and I’ve bought 3-4 other cars from East Independence Nissan. I’m excited to see how they’ll take care of this problem. Thank you for your years of service!! Katrina White More
by katrinahgbc
Employees Worked With
Ron, Kim,
February 12, 2019
Awesome Service was quick. Staff was awesome during this interaction. He took his time to go over the details of my service and made sure I knew where things Service was quick. Staff was awesome during this interaction. He took his time to go over the details of my service and made sure I knew where things were located while I was waiting for my service. Great job team! More
by a.l_rainey
Employees Worked With
I don’t remember his name
February 11, 2019
Great experience! Service was completed promptly. Bobby Jackson kept me updated on the status of my wait. I liked that Bobby walked me to the seating area and came back Service was completed promptly. Bobby Jackson kept me updated on the status of my wait. I liked that Bobby walked me to the seating area and came back to get me when everything was done. Thanks for everything. More
by FranniiB
Employees Worked With
Bobby Jackson
February 11, 2019
FABULOUS I was very satisfied with the service and professionalism that Chris showed to me. He is indeed an asset to the East Charlotte Nissan team! I was very satisfied with the service and professionalism that Chris showed to me. He is indeed an asset to the East Charlotte Nissan team! More
by STARSELLERS
Employees Worked With
Chris O’Mahony
February 11, 2019
Perfect! Immediately engaged me asked me what I needed. Told me that the work could be done promptly while I waited and delivered. Did a great job while I wait Immediately engaged me asked me what I needed. Told me that the work could be done promptly while I waited and delivered. Did a great job while I waited in a comfortable setting. Pleasant and courteous staff. Went above and beyond. Staff even got my son a candy bar from the vejdung machine. A+ More
by brandongraef
Employees Worked With
Mike Simone, Moe Asmar
