East Charlotte Nissan

The buying experience was less than satisfactory, including the dealership’s neglect to submit my information to the insurance company to cover my new vehicle. Fortunately, I realized the absence in including the dealership’s neglect to submit my information to the insurance company to cover my new vehicle. Fortunately, I realized the absence in coverage and took care of this myself. However, the disappointing sales experience is minor in comparison to the service I have received in the 3 months since buying the vehicle. The "Nissan Certified Used Vehicle" that I purchased 3 MONTHS AGO has been brought back to the dealership 3 times… so far! Once for a bad seal around the headlight, this after multiple phone calls and 1 MONTH was finally replaced. Second for leaking transmission fluid, which luckily was repaired the day I brought it in (still an inconvenience to drive to the dealership). Most recently, my battery died and I had to be towed to another Nissan dealership. The service department at this dealership informed me that my V8 truck had a battery equipped for a mid size car!!! After explaining the situation to multiple employees at East Charlotte Nissan they apologized that this happened, but would not be reimbursing me for the cost of the new battery or the towing fee (totaling around $250). The only explanation that they offered was that the vehicle was thoroughly inspected before I purchased it. Which implies one of 2 things: THEY ARE IN DESPERATE NEED OF NEW SERVICE TECHNICIANS; or they believe that I enjoy spending so much time and money there, that I damaged my headlight, loosened the bolts on the transmission and switched the battery for fun. At this point my only option is to report the dealership to the Better Business Bureau with the documentation of my continued issues as well as pursuing a small claims case. This may sound petty considering the amount I’m requesting for reimbursement, but at this point it is the principle of the matter!! Do not go to East Charlotte Nissan unless you enjoy being taken advantage of. More

Price was OK but rebate in effect probably helped. Do not expect any kind of support once you leave the property. I wish I had put more stock in the many negative reviews I read at various site on the Web. W expect any kind of support once you leave the property. I wish I had put more stock in the many negative reviews I read at various site on the Web. Wheels were scratched from re mounting still unsure why they were removed in the first place. No answers or assistance with Tony had to have repaired at my own expense. Do not shop here unless you are closely related to the owner. More

This is the worst dealership ever!! I bought a car back in November and worked with a saleswoman Alice Crawford. She tried to have the "cool older lady" approach but CLEARLY did NOT know what she was doing in November and worked with a saleswoman Alice Crawford. She tried to have the "cool older lady" approach but CLEARLY did NOT know what she was doing. She gave me all types of wrong information and rushed me to sign paperwork only for me to find that my car did NOT have the options she promised like a 6-disc changer and Xenon headlights. She was clearly more concerned with making a sale and getting her commission than making sure she helped her customer make the best deal possible. In the finance portion of the sale, I worked with a woman named E. Terry. She sold me the full service protection plan and told me to cancel the rental coverage on my auto insurance because the service plan covered rentals. So I did. Earlier this week I was in a pretty bad car accident and will need a rental for a few weeks. I called Nissan to file a claim and was told by the service department that accidents are NOT covered by the service protection plan I am paying for. My car will be in the shop for nearly a month and I have to foot the bill for a rental because of misinformation from Nissan. Furthermore, I called and spoke with the finance manager (Amber) and explained what I was told by E. Terry. As I was explaining, she AGREED when I told her that I was told to cancel my rental coverage. Then I told her what the service department told me and her response was "Oh, I didn't know it doesn't cover accidents." She placed me on hold several minutes and came back to tell me there's nothing they can do about it. I WILL be filing a lawsuit against this crooked dealership, this experience has been a complete and total nightmare for me and has put a bad taste in my mouth regarding future dealings with Nissan PERIOD. More

I was in the market for a new car. I'm young and this dealership didn't treat me that way. I had dealt with so many dealerships in my search for a car and this one was by the far the most friendly and h dealership didn't treat me that way. I had dealt with so many dealerships in my search for a car and this one was by the far the most friendly and helpful. Mr. Lawrence went above and beyond and acted like a person who cares instead of just someone trying to sell you a car. I would definitly recommend this dealership without hesitation. The service from beginning to end was excellent. More

This was the absolute worst experience I have ever had with a car dealership… There sales tactics are unscrupulous and downright rude. To ask their customers or potential customers to sign a hand written with a car dealership… There sales tactics are unscrupulous and downright rude. To ask their customers or potential customers to sign a hand written agreement saying I would buy a car from them that day, before they would even give me a price or any information on the car is crazy. Then to find out this is standard practice according to their customer service people… I will NEVER set foot in that dealership again and I will make sure that no one I know will go there either. More

i have purchase 4 cars from this dealership in the past and was a little discouraged by the remarks on this web site, i have had nothing but excellent service both before during and after my purchases. Th and was a little discouraged by the remarks on this web site, i have had nothing but excellent service both before during and after my purchases. Their service dept is also top notch. They have always gone above and beyond the call of duty when it comes to respect and honesty for a car dealership. If you are in the market for a new car i would definitly recommend this dealership as well as the people i mentioned, maybe the previous reviews just got a hold of the wrong people on the wrong day because this is an excellent place to purchase a vehicle as well as have one serviced and alays have the best selection of new cars. More

This was the most unprofessional experience I have ever been involved in. The dealership offered NO customer service, and the general sales manager screamed at me in the middle of the dealership. Without a been involved in. The dealership offered NO customer service, and the general sales manager screamed at me in the middle of the dealership. Without a doubt, do not purchase a vehicle from this dealership unless you want to receive poor service. More

We recently traded our car in with this dealership, they made everything sound great and seemed very helpful. well it has been 2 months and due to their mistake and bad business handling they are having us made everything sound great and seemed very helpful. well it has been 2 months and due to their mistake and bad business handling they are having us swap our vehicles back, meawhile they never did anyting with the car I traded so now I will have to pay for 2 months of payments and late fees, which is now bad on my credit all because of the incompetent imbisuls. They also want to argue with us about getting our down payment back. So rather than them just crediting us back I now also have to call and dispute the charges amongst everything else I have to take care of. More

Made a deal on phone on Monday. I was out of town. When we went to close Friday, they caught us at door and indicated price had changed. Norman had a phone message 2 hours before I showed up indicating fi we went to close Friday, they caught us at door and indicated price had changed. Norman had a phone message 2 hours before I showed up indicating final price - tax & tags. Price when showed up was 3k more. They did not apoligize and tried to pass off as not a deal, but a what if. If that was case, why did they meet us at door and try to keep us out of shownroom. Scott was unprofessional and would not walk me on the events that transpired. Not recommeded. Go to South Blvd. More