East Charlotte Nissan

Poor service experience My car is still under bumper-to-bumper warranty and I scheduled an oil change. Upon arrival at the service center, the representative told me that I h My car is still under bumper-to-bumper warranty and I scheduled an oil change. Upon arrival at the service center, the representative told me that I had recommended maintenance due, and he asked my permission to perform it. I authorized it and agreed to pay the service fee for it. They called back in a reasonable time frame and told me that my car was ready. I picked up the car and he went over the 27 point inspection with me. The report stated that all my tires were at 35 psi. However, when I got in the car, they were the exact same pressure that they were when I dropped the car off (not what they put in the report). If they were willing to falsely document my tire pressure, how I can I be assured that they gave due diligence to the other maintenance I needed performed (and paid for)? Furthermore, the following week I began to hear my brakes scrubbing. I'm no mechanic, but I certainly can look at a set of brake pads and tell when they are near ready to be changed. They never mentioned anything to me about the condition of my brakes. While these instances are relatively minor, they indicate a severe lack of integrity. Very disappointed. More

Awesome Black Friday sales event with excellent sales experi ence. He was very patient with me, while I was making my selection. He never rushed me and always made me feel like whichever car I selected was Accur ence. He was very patient with me, while I was making my selection. He never rushed me and always made me feel like whichever car I selected was Accurate for my financial request! More

First New Car Purchase - Great Experience The process was so smooth. I worked directly with Perry and Mike and they made sure I was leaving happy and with a car! I was so pleased with the hosp The process was so smooth. I worked directly with Perry and Mike and they made sure I was leaving happy and with a car! I was so pleased with the hospitality and the hard work they put into getting me the payment and rate I went there for! Would definitely go back when I need another one. More

Excellent Service The service was excellent from the moment I walked in the door. They negotiated with me on my monthly payment and down payment. I will definitely reco The service was excellent from the moment I walked in the door. They negotiated with me on my monthly payment and down payment. I will definitely recommend Nissan to everyone I know. More

Dishonest sales tactics I was purchasing my second vehicle from East Charlotte Nissan. Mike was the sales manager who negotiated the final deal with me. I was turning in a I was purchasing my second vehicle from East Charlotte Nissan. Mike was the sales manager who negotiated the final deal with me. I was turning in a lease on a Murano that I had leased from them three years ago. The lease had excess mileage on it and we agreed on a payment to cover the excess mileage and Mike assured me he would ensure the Nissan Motor Acceptance (the lessor of the car) would be taken care of. Two months later, I was billed by Nissan Motor for another $800. Elite (the finance guy) said he would take care of it. Three weeks later, I received another letter threatening me with collection action. I sent that letter to Mike and the GM of the dealer with a request to call me. Neither did despite multiple messages and emails between Sat and Wed. I will just pay the $800 and do my best to ensure future customers are aware of this deceptive practice. More

Great easy car buying experience Perry Flythe and Ty(finance manager) went above and beyond to provide an easy car buying experience. After everything was handled, Perry delivered my Perry Flythe and Ty(finance manager) went above and beyond to provide an easy car buying experience. After everything was handled, Perry delivered my beautiful 2018 Pathfinder SV. I enjoyed my experience with East Charlotte Nissan More

Great experience! Perry Flythe is awesome. He listened carefully to all the things I wanted and then delivered. Perry and Mike Simone were able to meet and even surpas Perry Flythe is awesome. He listened carefully to all the things I wanted and then delivered. Perry and Mike Simone were able to meet and even surpass my needs when it came to meeting my budget plus putting me in a vehicle that I love. The dealership was aesthetically appealing and the service all around was exceptional. Thank you all for a pleasurable experience More

Outstanding Customer Service!! I was greeted by a few smiling faces as soon as I walked in. The atmosphere was very welcoming and Perry did an outstanding job od walking me through I was greeted by a few smiling faces as soon as I walked in. The atmosphere was very welcoming and Perry did an outstanding job od walking me through the sales process. I will definitely recommend East Charlotte Nissan to my friends and family More

Easy car buying experience I had the opportunity to purchase a vehicle from East Charlotte Nissan, and my experience was wonderful. Mr Mustafa was very easy to work with and mad I had the opportunity to purchase a vehicle from East Charlotte Nissan, and my experience was wonderful. Mr Mustafa was very easy to work with and made my buying experience easy. I’ll definitely will come back to this dealer when is time for a new car More

Loyalty Program I came into Independence Nissan really not knowing what to expect, I’m in the Loyalty Program and was looking to not really to upgrade my car but lowe I came into Independence Nissan really not knowing what to expect, I’m in the Loyalty Program and was looking to not really to upgrade my car but lower my payments but I walked away with a 2017 Maxima and was very pleased with my salesmen More