East Charlotte Nissan

My experience today at the dealership is exactly why dealerships get a bad name. Price gouging followed by unprofessional and rude service. Brought my truck in for a sensor issue from a damaged s dealerships get a bad name. Price gouging followed by unprofessional and rude service. Brought my truck in for a sensor issue from a damaged side mirror that i replaced. They told me it would be $199 diagnostic charge to find out what the problem was, but that fee would be waived if they ended up servicing the vehicle. Wasn’t happy about it, but it is what it is. Turns out the sensor issue is because I installed the wrong mirror on the side of the truck and that a new one had to be put on there. my issue isn’t with that my issue was that they wanted to charge me $800 to replace the mirror. The mirror can be purchased for $210 from Nissan…. I brought this to their attention and said that roughly $600 labor charge for something that takes under 15 minutes to do is a little unreasonable. I’d like them to do the work, but I asked the advisor if they could speak to the manager about a possible discount and possibly meet somewhere in the middle on this. The manager was extremely rude and said it is what it is no discounts and kept walking. ( very professional…) At this point, I said I will just take the truck home. They informed me that I would have to pay for the diagnostic fee because I’m taking it. Okay, no problem. No I get the paperwork and the fee is $250. I ask what happened to the 199 fee. And they said that there is a $30 charge for shop supplies on every diagnostic charge. I explained that not only did I not agree with this, but it was also never disclosed and I was told 199. Again the rude manager said it was nonnegotiable and I need to pay it. In the end, I had to pay it or I wouldn’t get my truck back. And this is why people hate dealerships and no one trusts them. I guess being upfront and honest is not part of their business plan. More

Troy was a excellent salesman very informative and made the experience one of a kind the industry needs more people like troy he helped my wife get a car that she is substantially comfortable with and grea the experience one of a kind the industry needs more people like troy he helped my wife get a car that she is substantially comfortable with and great for her everyday needs i give troy my upmost respect in this field and will be back for my next purchase. More

I had a very good experience buying a new Sentra from Troy Miller! He was really great, if you need to buy a car please go see him !!! Troy Miller! He was really great, if you need to buy a car please go see him !!! More

Haven’t used service yet but if they are as good as our sales person Bacon we’ll be happy!! sales person Bacon we’ll be happy!! More

I had a great experience. Bacon kept his promise and made sure I did not leave the dealership until I got a brand new reliable car with feasible monthly payments. Would defini Bacon kept his promise and made sure I did not leave the dealership until I got a brand new reliable car with feasible monthly payments. Would definitely recommend! Ask for Bacon! More

Very knowledgeable, Helpful, and understanding, If your in need a of a new car he’s the Guy you want!!! in need a of a new car he’s the Guy you want!!! More

Would’ve left 0 stars but couldn’t. Horrible experience. Dealership is a rip off Horrible experience. Dealership is a rip off More

My buying experience was exceptional on Saturday, March 23rd. I had previously communicated with Alex Watson and Allend Omar before arrival and when I arrived, Brendan Bligen was there to assist with Alex 23rd. I had previously communicated with Alex Watson and Allend Omar before arrival and when I arrived, Brendan Bligen was there to assist with Alex following up. Kudos to Mike Kim in making the deal happen. Excellent team work, great customer service, thanks again Alex and all involved in my sale More