Easley Mitsubishi

I had an oil change and was told that my oil plug was stripped and needed to be replaced. I Waited two hours for them to get a replacement I paid for the replacement and left feeling satisfied. A few da stripped and needed to be replaced. I Waited two hours for them to get a replacement I paid for the replacement and left feeling satisfied. A few days later the low oil indicator came on. I took the car back and was told the oil plug they put i was wrong and it was corrected. A few days ago I found that I am once again leaking oil. It was Saturday so the dealership was closed. I took it to a shop and they told me that instead of putting in the correct plug someone just put some sealant on it and now it’s leaking. They didn’t want to touch it. Monday morning I called and spoke with Austin and explained my issue. He told me I had three options. 1. Take the first available appointment they have which is a week away. 2. Drop off the car and let them keep it until they could get around to it. Or 3. Bring it in and sit there until they could work me in. I asked if they could give me a loaner and he said no. Although I reiterated that the problem was their fault he made no effort to try to correct the issue. Since I have a job options 2 and 3 would not work. I scheduled the appointment for a week later. I hung up with him and called and asked to speak with the general manager. I have left 2 messages for Mr. Richardson and have not received a return call. I bought my last 2 cars from them. After I get this issue resolved I will never buy another car or have any other services performed here. They have no concern for their customers and don’t stand behind their work. If you can’t count on their work you can’t count on anything. If I could give them a negative score It would be a negative 10. More

My husband Brian Lewallen had our 18/Mirage Vehicle inspection done 4/16/20. did amazing job on the car,Friendly,explained everything about it inspection done 4/16/20. did amazing job on the car,Friendly,explained everything about it More

great help Was my first time there with new vehicle and Kurt was great at showing me how it all worked. he showed and gave me a detailed scheduled maintenance fo Was my first time there with new vehicle and Kurt was great at showing me how it all worked. he showed and gave me a detailed scheduled maintenance for our car. He explained when they would come due, what would be done at each one and the cost. he went over options if I wanted get get a credit card with them and if I used it to pay for visits I would get 6 months interest free. He also helped me get connected to road side assistance on my phone. Great place to get service from. More

Been working with Brandon Wilson in service for a couple of years now. He’s very personable and friendly. We are very happy with the price and quality of service we get of years now. He’s very personable and friendly. We are very happy with the price and quality of service we get More

Terrible finance managment Purchasing a vehicle was easy. My credit score isn't a issue at all. But getting them to pay off my trade is ridiculous. Its been over 30 days I've ha Purchasing a vehicle was easy. My credit score isn't a issue at all. But getting them to pay off my trade is ridiculous. Its been over 30 days I've had to make a payment on both cars and may have to make another. I've heard several excuses all there fault. But it's still not paid off... More

Best dealership in town There is never a long wait unless I am getting alot of things done to my car. Today I got new tires and brakes put on my car. There is never a long wait unless I am getting alot of things done to my car. Today I got new tires and brakes put on my car. More

Shady group of salespeople These people never return a call and try to out you in whatever they want you to have. Not friendly or knowledgeable about the cars on the lot. I use These people never return a call and try to out you in whatever they want you to have. Not friendly or knowledgeable about the cars on the lot. I use to get my car serviced there because of the experience the salespeople gave me I won't even go back for service now. Not a good representation of the Gilstrap family I'm sure, they should get a whole new crew there. More

terrible customer service This place is definitely not for the people like they said they were! I purchased a vehicle noticed i will never be satisfied with it because of the This place is definitely not for the people like they said they were! I purchased a vehicle noticed i will never be satisfied with it because of the size. I contacted the dealership and seems to be the least of their concerns to make sure that the customer is satisfied. More

Resolved the prior issue Easley Mitsubishi called they refunded me for the first tire and replaced the second tire at no cost. It shows good customer service and customer valu Easley Mitsubishi called they refunded me for the first tire and replaced the second tire at no cost. It shows good customer service and customer values More

Tire warranty The right front tire got a bubble in it they wouldn't replace it I paid to replace it it happened again To the other tire The right front tire got a bubble in it they wouldn't replace it I paid to replace it it happened again To the other tire More