Earnhardt Toyota

I have done LOTS of research into the Tundras and have been waiting months for the right deal. Over this time I visited many dealerships and test drove a few. I was very picky in the truck that I wante been waiting months for the right deal. Over this time I visited many dealerships and test drove a few. I was very picky in the truck that I wanted and it turned out Earnhardt Toyota had 2 that fit my criteria! This worked out very well because I also knew that their dealership had the lowest sales tax in Maricopa County according to a non related website. I had a referral to talk to a man Telly--from another dealership. From doing my research I saw some deals on their website that were pretty good. When I got to the dealership I didn't even feel like I was at a dealership--the vultures all didnt come swooping down to get me(the feeling like most dealerships where you feel like you are a toy that 2 5-year olds are fighting over). A salesman brought me over to Telly and from there he introduced me to John Engren. John went and brought down the truck and from the time he opened his mouth I could tell this guy knew these Toyotas inside and out. It was a pleasant surprise coming from other dealerships where most of the salesman couldn't even give half the information John knew. When it came to sitting down and talking price, there was 'no BULL' just like they advertised. They were open with what MSRP was the vehicle (and was right on with the numbers I researched with the included options) and also were up front right away with how much below that number they could go. From the research I knew it was a smoking deal. Though, I always want to be sure about big sales so I like to take a couple days to think it over. During that couple days I called with a couple questions and they got back to me in a timely matter. What I especially like is that I didnt receive any calls badgering me to come back, that they could lower the price. They knew they gave me the best price available right away and didnt put pressure on me to impulse buy or anything else. Over the couple days I spoke to a couple other dealerships and found out they couldnt get within $1200 of the price at best. Between the price and a salesman who knew the product he was selling like the back of his hand, I was confident and felt really good about the truck. At this time I knew it was time to make the purchase of my new Tundra. I called John early the next morning and he immediately jumped in the truck to go get the spray in bedliner I requested to try and fit my time restraints. He was able to do my credit check in 5 minutes over the phone so I was sure I got the green light for the awesome 0% for 60 months deal. I ran late to the dealership and the whole staff was there to help me out. I wasn't pressured to buy any useless accessories that he and I both knew I would never use. He did install an alarm on the vehicle at a great price that day. The paper work was quick and easy and finance didn't try any tricks like changing the interest or anything else. While I was in finance, John himself was out with a spray bottle polishing up the truck(even my foot prints from taking the final test drive). From start to finish Telly Papagianis and John Engren made buying my Tundra a great experience. I live in Surprise and it was definitely worth the hour it took to get there. The level of service and the price was better than anyone else in the valley. Whenever a friend or family member is in the market for a Toyota or Scion I know who Im sending them to. More

Mark has been my Service Advisor for several years on two of my cars. Additionally, I have contacted him in situations that came up while on the road. In my 62 years of life, Mark is the most courteous, resp of my cars. Additionally, I have contacted him in situations that came up while on the road. In my 62 years of life, Mark is the most courteous, responsive and honest service advisor with whom I have had the pleasure to work. Mark is a naturally friendly and genuine person who truly cares about his customers. It is a pleasure to know him. More

I have had my 99 4-Runner serviced at this dealership since I bought it there. I believe this to be important as the overall maintenance records are all in one place and clearly show that I have maintain since I bought it there. I believe this to be important as the overall maintenance records are all in one place and clearly show that I have maintained my vehicle according to manufacturer's recommendations. Of all the service advisors I have worked with, Henry Rivero (who left when the dealership changed ownership) and Mark Berkheimer have done the best job of understanding me as a customer. Mark knows that I am typically pressed for time when I drop off and pick up my vehicle so he gives me a realistic picture of service time required and doesn't keep me waiting. This is extremely valuable to me. Mark also knows (as do I) that with an older vehicle things often need to be serviced and replaced...sometimes expensive items. Mark helps me to manage my budget by letting me know what is "nice to do" vs. what "needs to be done now" so that I can tackle the more expensive items that can wait a while during the least expensive service visits and so I don't postpone a "needs to be done" item that might put my family or my vehicle in harm's way. I have worked in the customer service industry nearly my entire career and I know when I have received great customer service. As such, I reward great customer service with repeat business and word of mouth referrals...as I have done with this dealership since December of 1999. More

Best buying experience I have ever had and I've been around for some time!!!!......Jimmy Q made the process fun, interesting and enjoyable....truly a customer focused approach I would have absolutely n around for some time!!!!......Jimmy Q made the process fun, interesting and enjoyable....truly a customer focused approach I would have absolutely no hesitation in recommending Earnhardt Toyota...especially if you work with Jim!! More

I had such a great experience buying my first car from Earnhardt Toyota Scion. Evan Aldrich was WONDERFUL in helping me find the right car for me and never made me feel pressured into making a decision. Earnhardt Toyota Scion. Evan Aldrich was WONDERFUL in helping me find the right car for me and never made me feel pressured into making a decision. The entire staff was friendly and I would definitely deal with the fleet department again. Thank you for a wonderful experience! More

I recenlty leased my second vehicle from Earnhardt Toyota and Evan Aldrich has been my leasing consultant for both transactions. He is friendly and eager to provide the best customer service he can when see and Evan Aldrich has been my leasing consultant for both transactions. He is friendly and eager to provide the best customer service he can when seeking the vehicle requested. Evan takes the time to spend with the customer in reviewing all of the vehicle specifications upon taking possession of the vehicle. My overall experience with Earnhardt Toyota has been excellent! More

Evan @ Earnhardt was great, he really took the time to understand my needs and got me the best deal. He was never pushy and really seemed to care about what would work best for me. I would definately reco understand my needs and got me the best deal. He was never pushy and really seemed to care about what would work best for me. I would definately recommend Earnhardt Toyota, everything was excellent. More

I want to highly commend John Engen and Telly Papagianis for there exceptional customer service and professional handling of my car purchase. I contacted the Earnhardt dealership via internet - from the Ed for there exceptional customer service and professional handling of my car purchase. I contacted the Earnhardt dealership via internet - from the Edmunds/KBB sites, looking into the purchase of an FJ Cruiser or 4Runner, 2010. All communications were promptly responded to, and any information I requested, was immediately passed along to me. The 'bid' process, as I requested, went without the usual 'lets make a deal' atmosphere, and I chose to buy the 4Runner from Earnhardt Ford - as not only was the pricing the best for my Lexis trade-in, but on the 4 Runner as well - and I felt that I would have a better shot of actually being remembered that I bought a car from your dealership after the wheels of my new 4Runner rolled off your parking lot. I have never had a more thorough introduction to a car than John gave me when I came to pick up the car. Perhaps, he was excited about the KDSS suspension system or the new 'crawl mode' on the 2010 4Runner, which could explain the extensive test drive on the gravel lot, but be that as it may - I now know exactly what this car is capable of doing. I do not think there was one knob, light, or coin holder that was not pointed out to me. This my friends, is the definition of EXCELLENT customer service. All aspects of the purchase process, from the installation of the after market security system, finalizing the paperwork, and detailing of the car are to be commended as well. And finally, before driving off the lot, and waving a fond farewell to a 'tearful' John (well, I don't think the tears were actually for me) John actually paired my iphone to the car. Perhaps, to call the car, now and again until a new 4Runner Trail edition rolls into the Earnhardt lot...................... Thank you all for the Best car purchasing experience I have ever had....... Celeste Silva-Brock More

Excellent service from start to finish. Would definitely recommend asking for either Mike or John…… From the Mike and John in Sales to Cameron in financing…. from Gary in service to Telly making the final O recommend asking for either Mike or John…… From the Mike and John in Sales to Cameron in financing…. from Gary in service to Telly making the final OK discussion…… everyone at Earnhardt’s Toyota was great and a pleasure to work with. Having to come back a week later to have a DVD install by Gary, everyone treated me with respect and the utmost gratitude…. Heck I thought I was part of the Earnhardt’s family. Thanks again guys. Ron M More

Nigel Narain assisted us with our purchase New Avalon. He was very knowledgeable about the vehicle and answered all questions satisfactorily. Nigel was courtesous, professional and met all our needs, making was very knowledgeable about the vehicle and answered all questions satisfactorily. Nigel was courtesous, professional and met all our needs, making this experience a very good one. Sincerely, Mr and Mrs Terry Drake More