Earnhardt Peoria Kia

I had called and talked to Jay Saltz to see if the car I had seen online (2004 Sebring) was still available. He let me know he had the keys in hand, but asked me to hold while he made sure it was in the lot had seen online (2004 Sebring) was still available. He let me know he had the keys in hand, but asked me to hold while he made sure it was in the lot. When he let me know it was there a friend and I drove from Tempe to Peoria to look. I met with Jay, he showed me the car, talked to me about the car, and answered my questions. Jay great with customer service! As I work for a place that prides itself on Customer Service the way he presented the facts about the car, handed me the car fax review, and answered our questions was an example of Great Customer Service. I would totally refer him to any friend or family buying a car. Just like Jay, his manager Scott Potter also demonstrated awesome Customer Service. He took the time to understand my situation, when I was thinking of waiting to talk with my husband. Because of both of these men and their caring about the customer, and true honesty I decided to go ahead and buy the car. I just want to say THANK YOU!!!!! More

Simon was totally amazing and wonderful. Absolutely no pressure he just presented the facts and prices and answered our questions and because he so great we decided to buy our new car. Also we had to go pressure he just presented the facts and prices and answered our questions and because he so great we decided to buy our new car. Also we had to go back because we had a couple of questions and he was wonderful and continues to help us every time we need it. Certainly not a case of sold you the car now you are someone else's problem. We certainly will see him out if we ever need to buy another car or if someone needs to buy a car. We also had the pleasure to deal with Jay Morgan. We had some further questions and he equally was wonderful as well. Again, love the "no pressure" approach. That is totally amazing. Also LaTonya Williamson just happened to be passing buy and we mentioned to her how we really think the service team is so great. We had a Kia Sorento prior to owning the Optima and we have had to bring that car in for servicing and everyone in the service department has always been great. She was wonderful as well and gave us a "free" oil change. Very unexpected however very much appreciated. Overall, this is the second car we have bought from this particular Kia dealer and we will continue to come back always. Thank you to everyone there and please keep up the amazing work! : ) More

I was so impressed at the service I received today, Josh was so helpful and all with a smile, than Gunny gave made and gave popcorn to all the waiting customers with a smile, than Val was amazing, very frie was so helpful and all with a smile, than Gunny gave made and gave popcorn to all the waiting customers with a smile, than Val was amazing, very friendly and happy and smiling even when their was grumpy customers, Peoria Kia is such a great place if you have to hang out while oil change and rotating the tires More

I had been Peoria Kia customer for many years, since the days they were in a small trailer across the street of Bell Rd. and 91st ...I had bought at least 5 minivan from this dealers. all went well..... days they were in a small trailer across the street of Bell Rd. and 91st ...I had bought at least 5 minivan from this dealers. all went well.....But things had changed for the worse lately. One day, I took my Kia Sedona in for a check up on the shaky steering wheel when I applied on the brakes, it's been this shaky steering wheel when stepping on the brakes for around a year . After checked it out, I was told that the front rotors are really warp and that there is no way to fix them up, I would need to replace them all with new ones, and it will cost 150 bucks per rotor plus labors, oil change and front brake pads replaced, total bill was estimated at 500 bucks....I had no choice but needed to get my Sedona fixed for my children to drive to their schools. When I got the minivan back and researched my repair records, I've found out that the front brakes were also replaced by this dealer about a year ago. this new FINDING reminded me that they might have put the wheels on incorrectly in the first place when replacing the front brake pads, as I drove on, the wear and tear would cause the rotors warp.....What a SLIMY way to earn business from a loyal customer like me. These guys are adapting quickly to the recession. Now, after losing around 500 bucks for a repair which was pre-set by this dealer service dept, they might have done it inadvertently but I have a very sour taste in my mouth. One advice for any one who may take their vehicles for repair at this dealer is.....LOOK OUT and BE CAREFUL....best of all...JUST stay clear of Peoria KIA, save your money for your children. More

My 2007 Kia Sedona had major engine problems and had to be replaced. I don't know what I would've done wthout Kevin McGrotty! I was in a panic because I had no idea my car was in that kind of shape. It h be replaced. I don't know what I would've done wthout Kevin McGrotty! I was in a panic because I had no idea my car was in that kind of shape. It had been driving fine up until the repair for something totally unrelated. Kevin kept me informed with updates and worked closely with my warranty company. I have NEVER been treated so kindly as I was from the very first day that it was towed from AAA. Thank you Val for figuring out the warranty which I know had to be a nightmare. Kudos to your staff and I will never let anyone except Kia Peoria ever touch my car again! Thank you, thank you, thank you! Sincerely, Sylvia M. Chewning More

Was provided excellent service in a timely manner. Everyone was friendly and helpful. I wished I would have bought a kia here instead of my hyundai at another dealership. :) Thank you for everythin Everyone was friendly and helpful. I wished I would have bought a kia here instead of my hyundai at another dealership. :) Thank you for everything! More

I took my vehicle in for services covered under my warranty. In addition I asked for them to found out why my rear auto door locked buzzes when locked and to give me a quote. I was told my vehicle wou warranty. In addition I asked for them to found out why my rear auto door locked buzzes when locked and to give me a quote. I was told my vehicle would be ready before the end of the day and it was. A day or two after receiving the services I would hear a loud kind of scraping noise from under my vehicle whenever I drove over a speed bump or any bump. My husband was leaving for a business trip in the next few days. I asked him if he would please check to see what the noise might be. He thought maybe the spare tire could be loose. As he was checking under my vehicle he noticed every bolt to the transmission mount was loose, you could just spin them with your fingers. Also the rubber muffler hanger was not even attached, it was just hanging there. He and I were very upset! The very next morning my husband called Peoria Kia and briefly explained the issue. The service rep we had dealt with before told us to bring the vehicle back in. So my husband had to take the day off from work. When we arrived at the dealership our service rep apologized and said the manager was aware of the issue, although never at anytime did the manager apologize to us personally! I would think customer service is the first priority of being a manager. How do we even know if the manager was ever told what happened? In addition my door lock which was supposedly looked at was worse. The service rep said well the tech didn't take the door panel off he just self diagnosed it! How am I supposed to know what's broken and how can they give me a quote on something no one actually looked at? I feel my family was put in serious danger do to the laziness of whomever worked on my vehicle and the service rep not making sure everything was done correctly. My father who is a retired mechanic told us had the transmission mount fell off it could've jackknifed my vehicle flipping it over! This is not something that a simple apology from a service rep can make it okay. I feel the least the dealership could've done was to fix my door lock issues since we were inconvenienced due to having to return to dealership which my husband had to miss a day of work for. Lets just say had I not asked my husband to check the noise before he left on his business trip my safety and the safety of my children would've been tremendous. I don't think Kia would want to have had to deal with what may have happened. More

My mom and I were talking together about her older Kia Sorento 2007 and it had a few problems arise and we probably could have had it all fixed up and paid more money for maintenance problems, but she did Sorento 2007 and it had a few problems arise and we probably could have had it all fixed up and paid more money for maintenance problems, but she did have a really good warranty also.......so we knew that Dominic would help us out ........We happen to meet Keko because I called to see if Dominic was there first.......Okay we went there got out of 2007 and into a 2011 Kia Sorento and it was so cool........we were treated really well by everyone.......I can say that from me even being with my mom and also I'm an older guy, they treated us so good!!!!.........That Dominic and Keko were both Awesome!!!!!! I would highly recommend getting your vehicle from this Kia dealership there in Peoria.....My mom is so happy that she bought her Sorento from them and a 3rd time customer so what does that tell you........There a 10 plus star as far as I'm concerned.....even my mom knows they are to, also I know that all others who were there treated us real well to..........so go buy your next vehicle at Peoria Kia, there the best......Excellent!!!!!!!!!!!!! Ok cya later and have a nice day.......:) More

I had the worsed experience ever with the sales team at PEORIA KIA. I was prepared to go to Peoria KIA and drive off with a new car! I spoke with the sales staff and explained that I had excellent credit PEORIA KIA. I was prepared to go to Peoria KIA and drive off with a new car! I spoke with the sales staff and explained that I had excellent credit and was looking to buy a car that evening. I was told with excellent credit that I would have an interest rate that was EXTREMELY high... and asked the sales person why it was so high and if they could get a better rate based on my excellent credit score and was told that this was the best they could do. Knowing it was late at night and that most banks were not open it was dishonest for them to quote such an outrageous rate!!! The sales staff in my opinion did not listen or want t work with me at all... The sales person was out right rude and abrassive with me as I asked more questions about the integrity of their financing. I would not recommend this dealership to anyone who wants a straight forward answer. I am very disappointed however I went to a competitor dealership that night and was treated like royalty and purchased my NEW KIA the next day with the best rate and customer service I have ever had. More

Our Salesman Stephen Sloan was excellent aside of getting frustrated with the finance manager John Brett Wian (terrible) we had a wonderful experience at Peoria Kia frustrated with the finance manager John Brett Wian (terrible) we had a wonderful experience at Peoria Kia More