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Earnhardt Lexus - Service Center

Phoenix, AZ

5.0
297 Reviews

297 Reviews of Earnhardt Lexus - Service Center

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July 14, 2023

Excellent service advisor Rick Johnson, all work completed on time, always have a free loaner to use while car is in the shop if I need it, and the showroom is in an excellent location. On my last s More

by Jim5737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Earnhardt Lexus responded

We love to hear your service visit went seamlessly, Jim! Thank you for trusting us with your Lexus, we hope it's running like new! Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

May 21, 2023

Great service! I had my windshield replaced and having a loaner car was so helpful! More

by Dione Cozens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hasse
May 23, 2023 -

Earnhardt Lexus responded

We're happy to hear your experience went seamlessly, Dione. Don't hesitate to reach out if there's anything else we can assist with. Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

April 29, 2023

Always a top tier experience, from shopping to purchase, through finance and service. Excellent communication but not overbearing. Ryan is courteous and professional. Although we live in Tucson, we will con More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hasse
May 02, 2023 -

Earnhardt Lexus responded

Thank you for being a valued member of the familyBarbara! We look forward to delivering quality service for years to come! Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

April 13, 2023

Good customer service and diagnostics to resolve my issues. Courteous and friendly Lindsey was great More

by Lchristensen58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Apr 14, 2023 -

Earnhardt Lexus responded

Thank you for being a valued member of the family! We look forward to delivering quality service again soon! Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

April 08, 2023

We've worked with Rick Johnson for years and keep coming back because he takes such great care of us and our Lexus! More

by Tena P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Suhargo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2023 -

Earnhardt Lexus responded

Thank you for being a valued member of the Earnhardt Family, Tena, and for your wonderful rating! We look forward to working together for years to come! Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

March 26, 2023

Rick Johnson is absolutely amazing! He makes working with the service department at Earnhardt such an outstanding experience! More

by dbader
Recommend Dealer
Yes
Employees Worked With
David Bader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Earnhardt Lexus responded

Welcome back and thank you for choosing us! Our team works hard to deliver excellent customer service and we're so glad Rick always makes sure you leave a satisfied customer. We look forward to working with you again! Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

March 11, 2023

Very friendly and all the work needed was done in a reasonable amount of time More

by Aztom2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey
Mar 13, 2023 -

Earnhardt Lexus responded

Thank you for your stellar rating, Tom! We look forward to delivering another 5-star visit soon! Take care. Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

March 10, 2023

I have always had great service at Earnhardt Lexus. This time I required a loaner to keep overnight as the fuel pump was being replaced on my car. The whole experience was yet another example of profes More

by Osylviac
Recommend Dealer
Yes
Employees Worked With
Richard Vasquez
Mar 13, 2023 -

Earnhardt Lexus responded

We love to hear our team delivered yet another excellent experience. We look forward to many more years together! Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

March 07, 2023

Great service from Lindsey. Very efficient. In and out in an hour. She solved a radio issue that was plaguing me for years. More

by spacewalk50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Pierson
Mar 08, 2023 -

Earnhardt Lexus responded

Thank you for choosing us! We're so proud of Lindsey for ensuring you had an excellent experience. Visit us again soon! Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

January 18, 2023

Lindsey and all the people I have worked with at Earnhardt Lexus have been great - professional, friendly, courteous. They offer a loaner car, also a Lexus, but I don't always need to be somewhere More

by vcookshiya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey, my service rep
Jan 19, 2023 -

Earnhardt Lexus responded

We take great pride in providing top-notch service and we're so happy to see that you receive just that. Thanks for both this 5-star review and your loyalty to us here. We're lucky to have you as part of the family and we can't wait to see you here at your next service visit. Regards, Bull Earnhardt Owner bull.earnhardt@earnhardt.com

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