Earnhardt Lexus - Service Center

Made an appointment for 9AM on Wednesday 9/13. Dropped off the car and was told it would take 1.5 hours to do the service if I waited. I said I could not and to please give me a loaner. I was told Dropped off the car and was told it would take 1.5 hours to do the service if I waited. I said I could not and to please give me a loaner. I was told no loaners were available! I asked for a Lyft to get home. I called at 11AM to find out status. I was told my car was still in the queue. Surprising to me since the purpose of an appointment is to get a service done at a scheduled time. I guess if you sit there and wait they service it right away. If you do not, they put you at the end of the line! Also I was told they run out of loaners because the people do not return them when they are supposed to! That is TMI to a Customer. Basically admitting they can not do their job! Finally my car was put into service at 2PM! It turns out I had a puncture in one tire. So the free service ended up not being free. Anyway, the takeaway is to ensure they will have loaner cars when you have an appointment. We all have lives to live and can not sit at a dealership to get service priority. Especially when we make an appointment. By the way I believe my service person, Richard, is not responsible for the loaners? More

Fantastic service advisor. Took the time to explain everything I needed and texted when my Lexus was ready Took the time to explain everything I needed and texted when my Lexus was ready More

I was totally impressed when I bought my Lexus here five months’ ago, and I’m still very impressed with the Earnhardt Lexus Service Department, as well. months’ ago, and I’m still very impressed with the Earnhardt Lexus Service Department, as well. More

Armin listened and understood the importance of me bringing the car in for an unexpected problem. The problem was addressed without hesitation. Armin was very accommodating and helpful. bringing the car in for an unexpected problem. The problem was addressed without hesitation. Armin was very accommodating and helpful. More

Great experience with the service department! Prompt service and a thorough explanation of any findings related to my vehicle. Prompt service and a thorough explanation of any findings related to my vehicle. More

Courteous efficient and kind and smart handled looking up warranty and contacting them even if it was Re covered warranty and contacting them even if it was Re covered More

Rick Johnson is awesome. The service he and the entire service department provides is amazing. The service he and the entire service department provides is amazing. More

Ryan was a pleasure to work with. He was friendly, courteous and answered any questions I had. Great experience overall! He was friendly, courteous and answered any questions I had. Great experience overall! More

I really like the service and attention to detail provided by Armin Botic. He takes the time to listen to my concerns and he follows up with results and guidance! 5-Stars provided by Armin Botic. He takes the time to listen to my concerns and he follows up with results and guidance! 5-Stars More

The service and attention to detail is outstanding. Every single person we interacted with was top notch Every single person we interacted with was top notch More