Earnhardt Hyundai - San Tan - Service Center

They are super nice people! They have a collaborating team and in my pregnant condition they treated me wonderfully!! thanks guys!! They have a collaborating team and in my pregnant condition they treated me wonderfully!! thanks guys!! More

San Tan Hyundai is an absolute nightmare dealership to service your car at. I dropped my car off for a service appointment Friday, 7/22. When I arrived, I was greeted by service staff, and they let my adv service your car at. I dropped my car off for a service appointment Friday, 7/22. When I arrived, I was greeted by service staff, and they let my adviser Bryan know. When he came out, he asked what was going on with it my vehicle. I started to explain some of the problems I’m having with my car. I felt like every one of my issues was written off as normal, and without consideration, there was something wrong. After addressing my few issues, He asked what else was wrong in a very eager tone. It was like he wanted there to be a “legitimate” issue with my car. He was acting like he was going to be one the fixing, and he upset their nothing for him to fix. So, after I tell him no, that’s all the issues I’m having right now. He chose to make a very snarky comment in his exact words, “you brought me a perfect car that’s no fun, man" that is an insulting comment considering he hasn’t inspected the whole vehicle himself. He is just assumed based on what I have told him. My biggest gripe I have about my whole experience is the transparency he told me they needed for the day and should get it in tomorrow. That ended up not being the case. So, when I called the following day, 7/23, I gave my last name to the service adviser who answered the phone. He says one sec let me pull up your name here. He returns and states for the g70. I am like, no, it's an Elantra. I say my full name he says I am looking under that name. We have no record of your car on file. So I gave him my advisor named Bryan. He says he is off today. I'll give him a call, and I’ll get back to you. So, 10-15 minutes later, I get a callback. He tells me Bryan never entered a service ticket for my vehicle there, for it was never checked in the dealership. Now I know mistakes happen, but this isn’t a good one to make. He then goes on to tell me Bryan has scheduled a tech to look at my car on Monday. I was not informed of this information. I let the adviser on the phone know that I was unable to be out of my car for that long. I told him I would be down there within the hour to pick it up. Now my car should have been in located the meantime. The adviser I spoke to knew there was no record of the car. Did he really expect my car to appear out of thin air in front of the service bay check-in when I arrived? So, when I arrived, Why was it that I had to deal with the same issue I just dealt with on the phone. This should have already been resolved or is in the process of being resolved. I had told the advisor; I was coming down there to pick my car up within the hour. I shouldn’t have been bounced around being told to talk to 3 different people when I arrived. They all just ended up telling me the same answer we have no record of your car. They then started to try to insinuate and question when I dropped it off, verifying, I know I dropped it off here. Still, no one is showing any urgency in finding my car. There were 3-4 service staff members just sitting there. They all seemed unbothered by the whole situation. It clearly wasn’t a big deal to them. Finally, the service manager was informed of the situation and asked his team if they had found my car. I give him the make, model, and color of my car they finally send a guy out to find it. They should have already been on the lot looking for my car from the start. Finally, they located my car, verified it was mine, and pulled it upfront. In the end, I never received an apology from any of the staff for this mess. This must be a regular occurrence based on everyone’s urgency to find my car. This was just a big waste of my time. I do not live close to this dealership. I drove nearly 30 minutes to get they are in hopes of a good service experience. I’ve had nothing but terrible experiences with the dealers in my area. I was hoping San tan Hyundai would be different and live up to its Earnhardt no bull reputation. After the service I received this past weekend from the service department, you are all about the bull and have no respect for the customer's time. Unfortunately, I will be adding San Tan Hyundai to the list of dealerships I cannot take my car to. More

I dont even know where to start the customer service i received from the service department Beyond terrible who knew getting your car serviced could be such a nightmare their very rude could care less ab received from the service department Beyond terrible who knew getting your car serviced could be such a nightmare their very rude could care less about you or getting your vehicle fixed their write off any concerns you have on your car as " normal " i see no problem sir absolutely its disgusting i'll never take my car back to this dealership ever again and I will be sure and tell all my friends and family don't buy or service your car at San Tan Hyundai. More

Wonderful experience! Appts easily made,service advisor good, warranty manager excellent. Very satisfied with work done. Appts easily made,service advisor good, warranty manager excellent. Very satisfied with work done. More

I always work with Mario Macias when I come in for service. He is a very nice, professional young man. Always good communication and service. service. He is a very nice, professional young man. Always good communication and service. More